2018 Chevrolet SILVERADO 3500: complaints, problems and recalls

TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 75 MPH, THE MESSAGE "CONTINUE DRIVING TO CLEAN EXHAUST SYSTEM" APPEARED. THE MESSAGE WENT AWAY, BUT RETURNED APPROXIMATELY 35 MINUTES LATER ALONG WITH 'YOU ARE ON REDUCE POWER MODE" AS THE VEHICLE DECELERATED. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO JOE BOWMAN CHEVROLET-CADILLAC (2455 E, MARKET STREET, HARRISONBURG, VA 22801) WHERE IT WAS DIAGNOSED THAT THERE WAS EXCESSIVE SOOT ON THE EXHAUST FILTER AND IT NEEDED CLEANING. THE VEHICLE WAS ALSO TAKEN TO CARTER …

Owner-reported narrative. 23,000 miles reported. Look up ODI 11118751 at NHTSA ↗

EXCESSIVE PAINT CHIPPING IN PLACES THAT WOULD NOT RECEIVE NORMAL WEAR AND TEAR SUCH AS SIDE OF BODY AND TAILGATE.

Owner-reported narrative. Look up ODI 11139245 at NHTSA ↗

WHILE PULLING A 40' GOOSENECK TRAILER ON THE HIGHWAY AT POSTED SPEED THE BALL HITCH ON THE BED OF THE TRUCK CAME DETACHED FROM THE TRUCK. TRAILER NECK SLAMMED INTO THE CENTER OF THE BED. I HAVE AN OEM CROWNLINE AFTERMARKET FLAT BED ON MY TRUCK. ONCE THE TRAILER WAS REMOVED THE BALL HITCH FELL TO THE GROUND. INVESTIGATION FOUND LITTLE TO NO WELD PRESENT.

Owner-reported narrative. 4,500 miles reported. Look up ODI 11161987 at NHTSA ↗

WHEN THE TRUCK IS TURNED OFF IT SOMETIMES CAN TAKE ANYWHERE FROM 2 MINUTES TO OVER 1 HOUR TO RESTART. WHEN THIS ISSUE OCCURS AND THE KEY IS TURNED TO START THE VEHICLE ALL YOU WILL HEAR IS A "CLICK" SOUND COMING FROM WHAT I ASSUME IS THE STARTER. WHILE NOT STARTING, EVERYTHING ELSE ELECTRICAL IN THE VEHICLE SEEMS TO BE WORKING FINE. ALTHOUGH THIS TRUCK WAS DELIVERED NEW IN DECEMBER OF 2017(BUILD DATE OF 8/17), IT WAS NOT PUT ON THE ROAD AND IN SERVICE(BUILT OUT AS A TOW TRUCK) UNTIL MID MAY OF 2018. ALTHOUGH THIS STARTING ISSUE DID NOT BEG…

Owner-reported narrative. 28,400 miles reported. Look up ODI 11203138 at NHTSA ↗

TL- THE MECHANIC CALLED ON BEHAVE OF THE VEHICLE OWNER OF A 2018 CHEVROLET SILVERADO, REGARDING NHTSA CAMPAIGN NUMBER: 19V088000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO LOCAL DEALER CHAMPION CHEVROLET (LOCATED AT 800 KIETZKE LN, RENO, NV 89502, [phone removed]) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE HAS NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. DP

Owner-reported narrative. Look up ODI 11235083 at NHTSA ↗

TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Owner-reported narrative. Look up ODI 11255347 at NHTSA ↗

TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE). THE VEHICLE WAS TAKEN TO MARTIN CHEVROLET BUICK GMC (420 W SOUTHLINE ST, CLEVELAND, TX 77327, [phone removed]) TO BE SERVICED. THE CONTACT STATED THAT THE DEALER DID NOT COMPLETE THE RECALL REPAIRS AS DESCRIBED IN THE MANUFACTURER'S REMEDY. DISCONNECTED INSTEAD OF BEING REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 12,000 AND CONTINUES TO BE ONGOI…

Owner-reported narrative. 12,000 miles reported. Look up ODI 11269035 at NHTSA ↗

TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V328000(ENGINE). AFTER CONTACTING RELIABLE CHEVROLET (9901 COORS BLVD, ALBUQUERQUE, NM) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Owner-reported narrative. Look up ODI 11289576 at NHTSA ↗

Reported: 2017-09-14 (September 14, 2017)

General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."

Consequence: The seat belt retractors may not perform as intended during a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will replace both front seat belt retractor assemblies, free of charge. The recall began March 24, 2021. Owners may contact GMC customer service at 1-888-988-7267 or Chevrolet customer service at 1-800-222-1020. GM's numbers for this recall are 17368, 17375, and 17376.

Reported: 2019-02-07 (February 7, 2019)

General Motors, LLC (GM) is recalling certain 2016-2018 GMC Sierra 3500 and Chevrolet Silverado 3500 trucks equipped with gasoline engines and dual fuel tanks. The fuel-level sensor in the front tank may stick in a low-level position, allowing the rear tank to overfill the front tank.

Consequence: If the front tank overfills, the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The hole will leak fuel, which in the presence of an ignition source, can increase the risk of a fire.

Remedy: GM has notified owners, and dealers will replace the rear-tank fuel-pump module, inspect the front tank and, if necessary, replace the front tank, free of charge. The recall began July 30, 2019. GM's number for this recall is N182204190.

Reported: 2019-04-25 (April 25, 2019)

General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.

Consequence: A short-circuit may damage the engine components and increase the risk of fire.

Remedy: GM will contact owners, dealers will replace the engine block heater, free of charge. Additionally, in Chevrolet Silverado 2500 and 3500 vehicles, dealers will install a new rerouted heater cord. The recall began December 11, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N182206310.

Reported: 2021-07-01 (July 1, 2021)

General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.

Consequence: An electrical short-circuit can increase the risk of a fire.

Remedy: Dealers will replace engine block heaters and heater cords. Vehicles that have this feature disabled as a remedy to the safety condition will be contacted and offered replacement block heaters and heater cords under a separate customer satisfaction program, free of charge. GM will provide free replacement block heaters and cords under a separate customer satisfaction campaign. For vehicles previously included in recall 19V-328, the heater cord will be replaced and rerouted, free of charge. Interim owner notifications were mailed on August 13, 2021. Owner notification letters are expected to be mailed on April 4, 2022. Customers may call GMC customer service at 1-800-462-8782. GM's number for this recall is 212329840.

Reported: 2023-02-02 (February 2, 2023)

General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.

Consequence: An engine stall increases the risk of a crash.

Remedy: Dealers will inspect the fuel tank and fuel pump module, replacing them as necessary. Dealers will also add a vent hose to the rear tank assembly. Repairs will be performed free of charge. An interim owner notification letter informing owners of the safety risk was mailed on March 15, 2023. Owner notification letters were mailed June 21, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222368030.

Reported: 2024-10-10 (October 10, 2024)

General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, GMC Sierra 1500, 2018-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 Crew Cab trucks. The left or right-side roof-rail air bag (RRAB) inflator end cap may detach from the inflator or the inflator sidewall may rupture.

Consequence: A separated inflator end cap or inflator rupture can allow compressed gas to escape, resulting in the end cap or other components being propelled into the vehicle, increasing the risk of injury or crash.

Remedy: Dealers will replace the left and right side RRAB modules, free of charge. Owner notification letters were mailed November 8, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020, and GMC Customer Service at 888-988-7267. GM's number for this recall is N242474500.