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U.S. public vehicle records

2021 Chevrolet EXPRESS: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

13 owner complaints analyzed

2 distinct recall campaigns

11,500 mi median reported failure mileage

Scope: 2021 model year. Data snapshot: . 4 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 3 of 13 complaints (23.1%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior538.5%
Steering behavior430.8%
Fuel system concerns430.8%
Engine operation215.4%
Transmission and shifting17.7%
Electrical and battery issues17.7%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags
3
Fuel/Propulsion System
3
Service Brakes
3
Power Train
2
Structure:Body
2
Fuel System, Gasoline
1
Service Brakes, Hydraulic
1
Steering
1
Component breakdown data
CategoryCount
Air Bags3
Fuel/Propulsion System3
Service Brakes3
Power Train2
Structure:Body2
Fuel System, Gasoline1
Service Brakes, Hydraulic1
Steering1

Air Bags: 3; Fuel/Propulsion System: 3; Service Brakes: 3; Power Train: 2; Structure:Body: 2; Fuel System, Gasoline: 1; Service Brakes, Hydraulic: 1; Steering: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
3
25,000 to 49,999
0
50,000 to 74,999
1
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,0003
25,000 to 49,9990
50,000 to 74,9991
75,000 to 99,9990
100,000 to 149,9990
150,000 and above0

Under 25,000: 3; 25,000 to 49,999: 0; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (3). 9 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2022
2
2023
4
2024
2
2025
3
2026
2
Complaints over time data
CategoryCount
20222
20234
20242
20253
20262

2022: 2; 2023: 4; 2024: 2; 2025: 3; 2026: 2

Pattern summary

Air Bags leads the component reports. Braking behavior appears in 5 complaint narratives. Steering behavior appears in 4 complaint narratives. Fuel system concerns appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11462943 · 2022-05-01 (May 1, 2022)

TPS monitoring system displayed front right tire pressure low. Seconds later tire blew-out where sidewall meets tread. We luckily were traveling at low rate of speed (25mph). This is new van with 100 miles on it.

Owner-reported narrative. Look up ODI 11462943 at NHTSA ↗

Owner report 11497723 · 2022-12-16 (December 16, 2022)

The contact rented a 2021 Chevrolet Express. The contact stated that while driving approximately 30 MPH, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The vehicle was slowed to 10 MPH for the contact to regain control of the steering wheel. The vehicle was later towed to the local dealer who diagnosed that the steering gears were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not yet notified of the failure. The failure mileage was 23.

Owner-reported narrative. 23 miles reported. Look up ODI 11497723 at NHTSA ↗

Owner report 11519585 · 2023-04-29 (April 29, 2023)

While driving engine inexplicably shut off leaving us without power steering or brakes and unable to safely navigate off of the roadway. Fault: Fuel Pump Control Module GM representative stated they are seeing numerous failures of these components

Owner-reported narrative. Look up ODI 11519585 at NHTSA ↗

Owner report 11542691 · 2023-09-05 (September 5, 2023)

The fuel pump power control module in this vehicle has caused the fuel pump to fail or operate intermittently, interrupting the flow of fuel to the engine. When the engine does not receive adequate fuel, the vehicle has unexpectedly stalled. This has happened several times. At times has seen a check engine light or experienced a rough running engine. The vehicle may also be A vehicle stall without warning could increase the risk of a crash, especially at high speeds. This vehicle has been taken to a GM or Chevrolet service center twice for this…

Owner-reported narrative. Look up ODI 11542691 at NHTSA ↗

Owner report 11558742 · 2023-12-06 (December 6, 2023)

The contact owns a 2021 Chevrolet Express. The contact stated while driving out of the driveaway, the vehicle shut off inadvertently and failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump control module had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated while driving 75 MPH, the failure recurred. The contact was unable to pull to the side of the roadway. The vehicle was towed to a second dealer, Auto Gallery Chevrolet Buick GMC (1415 L…

Owner-reported narrative. 5,000 miles reported. Look up ODI 11558742 at NHTSA ↗

Owner report 11559558 · 2023-12-11 (December 11, 2023)

The contact owns a 2021 Chevrolet Express. The contact stated while driving at approximately 55 MPH the contact was crashed into by a deer, the contact stated that the deer struck the driver's side front headlight and then the driver's door. The contact stated that the left headlight was fractured and the grill was damaged by the deer strike. The contact stated that both side curtain air bags had deployed. The contact stated that the impact of the side air bag caused his left arm to pull down on the steering wheel which caused the vehicle to ve…

Owner-reported narrative. 65,000 miles reported. Look up ODI 11559558 at NHTSA ↗

Owner report 11587552 · 2024-05-07 (May 7, 2024)

When I come to stop in traffic the drivetrain suddenly jolts and pushes the vehicle forward potentially pushing me into the car or traffic in front of me unless I put it in neutral or press hard on the brakes approaching the stoplight. Happens everyday.

Owner-reported narrative. Look up ODI 11587552 at NHTSA ↗

Owner report 11617913 · 2024-10-03 (October 3, 2024)

Fuel Pump Control Module failed in vehicle with only 26,000 miles. No warning light came on. No previous issue. Vehicle stalled while driving speed limit, all control of steering and braking was lost and vehicle did not restart. Needed to have vehicle towed. Vehicle was diagnosed by a dealership. Part unavailable, backordered and have been without vehicle for over 2 weeks. Awaiting invoice for repair

Owner-reported narrative. Look up ODI 11617913 at NHTSA ↗

Recall history

2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

21V115000 · Tires

Reported: 2021-02-25 (February 25, 2021)

General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.

Consequence: Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.

NHTSA campaign record ↗
21V189000 · Electrical System:12v/24v/48v Battery:Cables

Reported: 2021-03-18 (March 18, 2021)

General Motors, LLC (GM) is recalling certain 2021 Chevrolet Express and GMC Savana vehicles equipped with 6.6L gasoline engines. The positive battery cable terminals may contact a fuse block assembly attachment post and cause an electrical short circuit.

Consequence: A short-circuit can increase the risk of a fire.

Remedy: Owners are advised to park their vehicles outside and away from structures until the repair is complete. GM will notify owners, and dealers will remove a portion of the anti-rotation tab on both positive battery cable terminals near the fuse block assembly attachments, free of charge. If too much of the tab had been removed during prior servicing, the battery cable will be replaced, free of charge. The recall began April 16, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202325160.

NHTSA campaign record ↗