2019 Chevrolet CRUZE: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
21 owner complaints analyzed
2 distinct recall campaigns
6,750 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 6 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 6 of 21 complaints (28.6%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 6 | 28.6% |
| Braking behavior | 3 | 14.3% |
| Engine operation | 1 | 4.8% |
| Electrical and battery issues | 1 | 4.8% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 6 |
| Engine | 5 |
| Electrical System | 4 |
| Service Brakes | 3 |
| Air Bags | 2 |
| Unknown Or Other | 2 |
| Vehicle Speed Control | 2 |
| Air Bags:Srs Malfunction Warning Lamp/Light | 1 |
Power Train: 6; Engine: 5; Electrical System: 4; Service Brakes: 3; Air Bags: 2; Unknown Or Other: 2; Vehicle Speed Control: 2; Air Bags:Srs Malfunction Warning Lamp/Light: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 0; 50,000 to 74,999: 1; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (4). 15 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 3 |
| 2021 | 2 |
| 2022 | 6 |
| 2023 | 2 |
| 2024 | 3 |
| 2025 | 2 |
| 2026 | 3 |
2019: 3; 2021: 2; 2022: 6; 2023: 2; 2024: 3; 2025: 2; 2026: 3
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 6 complaint narratives. Braking behavior appears in 3 complaint narratives. Engine operation appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11176137 · 2019-02-11 (February 11, 2019)
I WAS STOPPED IN THE LEFT TURNING LANE ATTEMPTING TO CROSS A HIGHWAY. WHEN I TURNED LEFT THE VEHICLE WOULD NOT ACCELERATE. I PRESSED THE PEDAL ALL THE WAY DOWN BUT THE CAR WAS CREEPING. I COULD NOT CROSS THE HIGHWAY AND WAS STRUCK IN ONCOMING TRAFFIC. I WAS GIVEN A TICKET FOR FAILURE TO YIELD. I HIT A VEHICLE AND WAS CHARGED AT FAULT IN THE ACCIDENT. THE VEHICLE IS A RENTAL CAR.
Owner-reported narrative. 10,000 miles reported. Look up ODI 11176137 at NHTSA ↗
Owner report 11205754 · 2019-05-06 (May 6, 2019)
MY CAR IS BRAND NEW BROUGHT IT AT 9MILES ON DASH. EXACTLY 2 MONTHS LATER OUTTA NOWHERE THERE WAS THIS GRINDING SOUND WHEN I WOULD BRAKE LIKE THE SOUND OF ROOTERS GRINDING AS IF BRAKES WHERE BAD ,,4 OTHER PEOPLE HEARD AND WITNESSED IT,, I PUMPED BRAKE IT FELT LIKE AND SOUND LIKE ONLY AIR BUT LOUD AIR AND GRINDING, TOOK IT BACK TO DEALER NEXT DAY ,,AND THEY DID NOTHING (MARLOW HEIGHTS) HE TOLD ME TO COME BACK MONDAY CAUSE IT FOUND LIKE FAULTY BRAKE ISSUE,, I LOOKED IT UP AND SOME MODELS WHERE RECALLED FOR SAME THING.ASSOCIATE TOLD ME THEY DO SER…
Owner-reported narrative. 3,500 miles reported. Look up ODI 11205754 at NHTSA ↗
Owner report 11206567 · 2019-05-09 (May 9, 2019)
THE WINDSHIELD THAT CHEVROLET PUTS IN THESE CARS IS NOT VERY CLEAR, I WORK IN THE GLASS INDUSTRY AND I NOTICE IT EVERY TIME I DRIVE IT. YOU CAN SEE DISTORTION IN THE FILM OF THE LAMINATED GLASS. THEY REPLACED THE WINDSHIELD ONCE, AND I STILL SEE THE DISTORTION.
Owner-reported narrative. 200 miles reported. Look up ODI 11206567 at NHTSA ↗
Owner report 11420973 · 2021-06-15 (June 15, 2021)
The contact owns a 2019 Chevrolet Cruze. The contact stated that the front windshield defroster failed to operate properly causing the windshield to remain foggy. The failure caused a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure however, no assistance was offered. The failure mileage was 1,500.
Owner-reported narrative. 1,500 miles reported. Look up ODI 11420973 at NHTSA ↗
Owner report 11428067 · 2021-08-06 (August 6, 2021)
Front window defrost loses function/power, where the front window fogs up and can't see road ahead. Vehicle must be fully restarted to re-engage the defrost function. Radio also has the same issue.
Owner-reported narrative. Look up ODI 11428067 at NHTSA ↗
Owner report 11447696 · 2022-01-16 (January 16, 2022)
Carvana
Owner-reported narrative. Look up ODI 11447696 at NHTSA ↗
Owner report 11448961 · 2022-01-26 (January 26, 2022)
The contact owns a 2019 Chevrolet Cruze. The contact stated that in January of 2021 she had taken her vehicle to the dealer to be repaired due to a recall NHTSA Campaign Number: 20V668000 (Power Train). The contact stated that when she had taken her vehicle to be repaired, the dealer advised her that her vehicle was fine and that there were no problems with the vehicle. The contact stated that December 2021 , her son was driving her vehicle at approximately 55 MPH on the highway ,the vehicle had began to stall and loose power. The contact state…
Owner-reported narrative. 66,000 miles reported. Look up ODI 11448961 at NHTSA ↗
Owner report 11451834 · 2022-02-14 (February 14, 2022)
Brakes on vehicle failed while driving down the freeway, when I needed to slow down to take my exit. Brakes were hard, and would not stop the vehicle. I shifted into neutral, and used the ramp to stop the vehicle. Car is currently at the Wilsonville Chevrolet for repairs. When I spoke with the Shop lead, he is aware of the problem, but stated my vehicle is not included in the recall for the same problem as other vehicles of the same make and model.
Owner-reported narrative. Look up ODI 11451834 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
18V576000 · Service Brakes, Hydraulic:Foundation Components:Disc:Caliper
Reported: 2018-08-30 (August 30, 2018)
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.
NHTSA campaign record ↗20V668000 · Power Train:Automatic Transmission
Reported: 2020-10-29 (October 29, 2020)
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Consequence: Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy: GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
NHTSA campaign record ↗