2019 Chevrolet CRUZE problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
21 owner complaints analyzed
2 distinct recall campaigns
6,750 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 6 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 6 of 21 complaints (28.6%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 6 | 28.6% |
| Braking behavior | 3 | 14.3% |
| Engine operation | 1 | 4.8% |
| Electrical and battery issues | 1 | 4.8% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 6 |
| Engine | 5 |
| Electrical System | 4 |
| Service Brakes | 3 |
| Air Bags | 2 |
| Unknown Or Other | 2 |
| Vehicle Speed Control | 2 |
| Air Bags:Srs Malfunction Warning Lamp/Light | 1 |
Power Train: 6; Engine: 5; Electrical System: 4; Service Brakes: 3; Air Bags: 2; Unknown Or Other: 2; Vehicle Speed Control: 2; Air Bags:Srs Malfunction Warning Lamp/Light: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 0; 50,000 to 74,999: 1; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (4). 15 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 3 |
| 2021 | 2 |
| 2022 | 6 |
| 2023 | 2 |
| 2024 | 3 |
| 2025 | 2 |
| 2026 | 3 |
2019: 3; 2021: 2; 2022: 6; 2023: 2; 2024: 3; 2025: 2; 2026: 3
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 6 complaint narratives. Braking behavior appears in 3 complaint narratives. Engine operation appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11448961 · 2022-01-26 (January 26, 2022)
The contact owns a 2019 Chevrolet Cruze. The contact stated that in January of 2021 she had taken her vehicle to the dealer to be repaired due to a recall NHTSA Campaign Number: 20V668000 (Power Train). The contact stated that when she had taken her vehicle to be repaired, the dealer advised her that her vehicle was fine and that there were no problems with the vehicle. The contact stated that December 2021 , her son was driving her vehicle at approximately 55 MPH on the highway ,the vehicle had began to stall and loose power. The contact state…
Owner-reported narrative. 66,000 miles reported. Look up ODI 11448961 at NHTSA ↗
Owner report 11451834 · 2022-02-14 (February 14, 2022)
Brakes on vehicle failed while driving down the freeway, when I needed to slow down to take my exit. Brakes were hard, and would not stop the vehicle. I shifted into neutral, and used the ramp to stop the vehicle. Car is currently at the Wilsonville Chevrolet for repairs. When I spoke with the Shop lead, he is aware of the problem, but stated my vehicle is not included in the recall for the same problem as other vehicles of the same make and model.
Owner-reported narrative. Look up ODI 11451834 at NHTSA ↗
Owner report 11205754 · 2019-05-06 (May 6, 2019)
MY CAR IS BRAND NEW BROUGHT IT AT 9MILES ON DASH. EXACTLY 2 MONTHS LATER OUTTA NOWHERE THERE WAS THIS GRINDING SOUND WHEN I WOULD BRAKE LIKE THE SOUND OF ROOTERS GRINDING AS IF BRAKES WHERE BAD ,,4 OTHER PEOPLE HEARD AND WITNESSED IT,, I PUMPED BRAKE IT FELT LIKE AND SOUND LIKE ONLY AIR BUT LOUD AIR AND GRINDING, TOOK IT BACK TO DEALER NEXT DAY ,,AND THEY DID NOTHING (MARLOW HEIGHTS) HE TOLD ME TO COME BACK MONDAY CAUSE IT FOUND LIKE FAULTY BRAKE ISSUE,, I LOOKED IT UP AND SOME MODELS WHERE RECALLED FOR SAME THING.ASSOCIATE TOLD ME THEY DO SER…
Owner-reported narrative. 3,500 miles reported. Look up ODI 11205754 at NHTSA ↗
Owner report 11761407 · 2026-09-01 (September 1, 2026)
An authorized Chevrolet dealer diagnosed an electrical problem on my 2019 Chevrolet Cruze and found that the HVAC case/condensate drain was disconnected. The dealer determined that condensate water had been draining into the passenger compartment instead of outside the vehicle. According to the dealer's written diagnosis, the water soaked the body wiring harness and damaged the Body Control Module (BCM) and Supplemental Restraint System (SRS) module. The problem initially presented through door-lock/electrical malfunctions. The dealer confirme…
Owner-reported narrative. Look up ODI 11761407 at NHTSA ↗