2020 Chevrolet BOLT EV: complaints, problems and recalls

TL* THE CONTACT OWNS A 2020 CHEVROLET BOLT EV. THE CONTACT STATED THE VEHICLE WAS IN "L" MODE BEFORE THE VEHICLE LUNGED FORWARD INTO THE WALL. THE VEHICLE WAS TAKEN TO A DEALER (HERITAGE CHEVROLET OWING MILLS: 11234 REISTERSTOWN RD, OWINGS MILLS, MD 21117) BUT IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED OR REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE FAILURE MILEAGE WAS 500.

Owner-reported narrative. 500 miles reported. Look up ODI 11306292 at NHTSA ↗

"TTIRS DONT SELF SEAL" I IMMEDIATELY ADVISED THAT THIS WAS DUE TO A DEFECT IN WORKMANSHIP OF THE SELF SEAL TIRES. I QUOTED THE FOLLOWING PARAGRAPH ON SELF SEALING TIRES FROM THE MICHELIN OE WARRANTY MANUAL. MICHELIN TIRES WITH THE SELF-SEAL LOGO ARE COVERED UNDER THIS WARRANTY. THESE TIRES ARE DESIGNED TO SEAL IN THE EVENT OF A PUNCTURE, AND HAVE SPECIFIC INSTRUCTIONS FOR REPAIR BY TIRE PROFESSIONALS AT MICHELIN AUTHORIZED DEALERS. THERE ARE TWO AREAS WHERE WE HAVE A PROBLEM. 1) IF THE TIRE FAILS TO SEAL ITSELF THEN IT IS NOT OPERATIN…

Owner-reported narrative. 1,650 miles reported. Look up ODI 11350726 at NHTSA ↗

ACCELERATOR PEDAL GETS STUCK ON FLOOR MAT AND REQUIRES PULLING IT UP WITH YOUR TOES TO STOP ACCELERATION. I HAVE A 10 SECOND VIDEO I CAN SHARE DOCUMENTING THIS. I CONTACTED CHEVY CUSTOMER ASSISTANCE TODAY AND THEY SAID THEY WOULD REFER THE CASE[XXX] -- TO THE "APPROPRIATE DEPARTMENT". I AM WORRIED IT WILL BE LOST IN THE BUREAUCRACY, SO I AM CONTACTING YOU ALSO. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Owner-reported narrative. 10 miles reported. Look up ODI 11395760 at NHTSA ↗

ANDROID AUTO SKIP AND PAUSE ON STEERING WHEEL STOPPED WORKING UNLESS INFOTAINMENT RESET DAILY OR RE-ENTER CAR. WAS AN ABNORMAL TICKING NOISE COMING FROM THE VEHICLE. THE NOISE SOUNDED AS IF IT WERE COMING FROM THE AREA OF THE CONSOLE/ GEAR SHIFT

Owner-reported narrative. 2,136 miles reported. Look up ODI 11398130 at NHTSA ↗

LANE KEEPING ASSIST (LKA) AND LANE DEPARTURE WARNING (LDW) ARE IMPORTANT SAFETY FEATURES, PARTICULARLY FOR OLDER DRIVERS. THESE FEATURES, TOUTED IN CHEVROLET'S ONLINE AND PRINT ADVERTISING, ARE POORLY, AND POTENTIALLY FATALLY, IMPLEMENTED IN THE 2020 CHEVROLET BOLT EV PREMIER. THE 2020 BOLT EV OWNER'S MANUAL DESCRIBES THESE FEATURES BEGINNING ON PAGE 213. WHEN TURNED ON, LKA IS UNDETECTABLE AND NO STEERING CORRECTION CAN BE FELT IN THE STEERING WHEEL. WHILE LDW MAY ILLUMINATE A SMALL AMBER WARNING SIGNAL ON THE GRAPHICALLY COMPLICATED DRIVER'S …

Owner-reported narrative. 900 miles reported. Look up ODI 11402704 at NHTSA ↗

THE 2020 CHEVROLET BOLT EV PREMIER HAS EXCELLENT CRUISE CONTROL, HOLDING SPEED TO WITHIN 1 MPH OF SET SPEED THROUGH AUTOMATIC ACCELERATION GOING UPHILL AND AUTOMATIC REGENERATIVE BRAKING GOING DOWN HILL. THE CAR HAS COLLISION DETECTION AND CAN REPORT TIME TO IMPACT TO THE TENTH OF A SECOND. WHAT IT CAN'T DO IS APPLY REGENERATIVE BRAKING WHEN A DETECTED CRASH MAY BE IMMINENT. IT JUST FLASHES A WARNING LIGHT AND SOUNDS AN ALARM BEEP, BUT DOESN'T TRY TO PREVENT A CRASH, ALLOWING A DRIVER WITH SLOWED REFLEXES TO PLOW INTO THE VEHICLE AHEAD.

Owner-reported narrative. 900 miles reported. Look up ODI 11402707 at NHTSA ↗

TL* THE CONTACT OWNS A 2020 CHEVROLET BOLT EV. THE CONTACT WAS PULLING INTO A PARKING SPACE, SHE TOOK HER FOOT OFF THE ACCELERATOR PEDAL HOWEVER, THE VEHICLE INADVERTENTLY ACCELERATED FORWARD INTO THE RETAINING WALL. THE VEHICLE WAS TOWED TO CAPITAL CHEVROLET (9820 CAPITAL BLVD, WAKE FOREST, NC 27587) HOWEVER, THE CONTACT WAS UNAWARE OF THE FAILURE DIAGNOSIS, OR WHAT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. *DT

Owner-reported narrative. 3,000 miles reported. Look up ODI 11405588 at NHTSA ↗

LANE DEPARTURE WARNING SYSTEM DOES NOT AUDIBLE ALERT OR SEAT VIBRATION AS STATED ON PAGE 212 OF THE OWNERS MANUAL OR AS DESCRIBED ON THE CHEVY WEBSITE. THE LIGHTS ON THE DASH DO WORK AS DESCRIBED IN THE MANUAL. HTTPS://MY.CHEVROLET.COM/HOW-TO-SUPPORT/DRIVING-PERFORMANCE/DRIVING/LANE-KEEP-ASSIST-DEPARTURE-WARNING

Owner-reported narrative. 50 miles reported. Look up ODI 11406510 at NHTSA ↗

Reported: 2020-03-26 (March 26, 2020)

General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Bolt EV vehicles. The door-handle cable inside the rear doors may be too long, allowing contact with the window when it is opened, possibly damaging the cable. A damaged cable may cause the rear door to open unintentionally when the rear window is opened. Additionally, it may cause the rear inside door handle to not work.

Consequence: If the rear door opens while driving, or the door handle fails to open the rear door, there is an increased risk of injury to the rear passengers.

Remedy: GM will notify owners, and dealers will replace the rear inside door-handle cables, free of charge. The recall began April 17, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A202298320.

Reported: 2020-12-22 (December 22, 2020)

General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV vehicles. These vehicles may have an improperly cast front left brake caliper that can fracture during a high-pressure braking event.

Consequence: If a brake caliper fractures and brake fluid is lost, the vehicle may experience reduced brake performance, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the casting lot number on the front left brake caliper and replace it if necessary, free of charge. The recall began January 29, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202321400.

Reported: 2020-12-23 (December 23, 2020)

General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle.

Consequence: If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will replace the suspect bolts, free of charge. The recall began January 29, 2021. Owners may contact GMC customer service at 1-800-462-8785, Cadillac customer service at 1-800-458-8006, or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202322230.

Reported: 2021-08-20 (August 20, 2021)

General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Bolt EV and 2022 Chevrolet Bolt EUV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.

Consequence: A battery fire increases the risk of injury.

Remedy: Owners are advised to take the following interim steps: Set the Target Charge Level feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Defective battery modules will be replaced by GM, free of charge. Owner notification letters were mailed on October 1, 2021 and June 23, 2023. Owners may contact the Bolt EV Concierge Team at 1-833-382-4389. This recall is an expansion of NHTSA recall 21V-560. GM's number for this recall is N212345940.

Reported: 2022-12-15 (December 15, 2022)

General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.

Consequence: A vehicle fire can increase the risk of injury.

Remedy: Dealers will install metal foil at the carpet near the pretensioner exhaust, and install a pretensioner cover as necessary, free of charge. Owner notification letters were mailed between January 23, 2023 and April 25, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N222383790.

Reported: 2023-12-14 (December 14, 2023)

General Motors, LLC (GM) is recalling certain 2017-2023 Chevrolet Bolt EV vehicles. This recall includes certain vehicles previously repaired incorrectly under NHTSA recall number 22V-930. After a crash with seat belt pretensioner deployment, the pretensioner exhaust may ignite carpet fibers near the B-pillar, causing a fire.

Consequence: A fire increases the risk of injury.

Remedy: Dealers will inspect both front seat belt pretensioners and, if necessary, install metal foil at the carpet near the pretensioner exhaust. Certain vehicles will also need a pretensioner cover installed. Repairs will be performed free of charge. Owner notification letters were mailed January 24, 2024. These vehicles were previously recalled for this same issue under recall number 22V-930 and will need to have the new remedy performed. Owners may contact GM EV Concierge at 1-833-EVCHEVY (1-833-382-4389) (TTY 711 / 1-800-833-2438) or Customer Service at 1-800-222-1020. GM's number for this recall is N232421970.

Reported: 2024-06-27 (June 27, 2024)

General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Bolt EV and 2022 Chevrolet Bolt EUV vehicles that were previously remedied under recall number 21V-650. The advanced diagnostic software may have been incorrectly installed and fail to detect defective battery modules, possibly resulting in a battery fire.

Consequence: A battery fire increases the risk of injury.

Remedy: Owners are advised to take the following interim steps: Set the Target Charge Level feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Dealers will reinstall the advanced diagnostic software, free of charge. Owner notification letters were mailed on August 1, 2024. Owners may contact the Bolt EV Concierge Team at 1-833-382-4389. GM's numbers for this recall are N242443000 and N242443002.

Reported: 2024-10-31 (October 31, 2024)

General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Bolt EV and 2022 Bolt EUV vehicles previously repaired under Recall 21V-650. The installation of advanced diagnostic software may have failed. As such, the high voltage battery could catch fire when charged to full or nearly full capacity.

Consequence: A battery fire increases the risk of injury.

Remedy: Owners are advised to take the following interim steps: Set the Target Charge Level feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Dealers will reinstall advanced diagnostic software, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact the Bolt EV Concierge Team at 1-833-382-4389. GM's number for this recall is N242470160.