2021 Cadillac ESCALADE: complaints, problems and recalls

DRIVERS SIDE BLIND SPOT MONITORING AND REAR PARKING DEFECTIVE. THIS OCCURS WHEN THE CAR IS IN MOTION AND STAYS ON OVER 35 MILES PER HOUR. UNDER 35 MILES PER HOUR IT TURNS ON AND OFF AT RANDOM TIMES.

Owner-reported narrative. 300 miles reported. Look up ODI 11408144 at NHTSA ↗

Dear NHTSA, I am writing to formally address the serious issues surrounding my 2021 Cadillac Escalade, VIN [XXX] [XXX] , which have been exacerbated by misleading communications and inaction from Lindsay Cadillac in Alexandria, VA. This situation has led to significant inconvenience and financial strain. On September 4, 2024, the vehicle was delivered to your dealership due to water leakage causing mold damage between the “B” and “C” pillars. Upon arrival, we were erroneously informed that the warranty had expired. It was not until Septembe…

Owner-reported narrative. Look up ODI 11618026 at NHTSA ↗

1) The car suddenly brakes as to avoid a collision when there are no cars in the proximity of the vehicle (think about driving on an open road on a sunny day and the vehicle suddenly brakes without warning). 2) We have received notice of low oil shortly after oil changes which have been performed at the dealership. It has been communicated to us by the dealership that it is common for these vehicles to burn approximately four (4) quarts of oil over the course of 2,500 – 3,000 miles leaving approximately two (2) quarts of oil remaining. Require…

Owner-reported narrative. Look up ODI 11621174 at NHTSA ↗

Driving on a clear sunny day with the cruise control set at 65 mph. With no cars either in front of me or either side my Escalade suddenly did a total panic stop almost causing a crash. While this was happening there was no throttle response and I was unable to gain control of the car My Escalade is in perfect condition, kept immaculately and has only 17,000 miles on it. Taking it to the dealer resulted in no issues found. If I was on an interstate with a tractor Trailer behind me this could have a caused a major accident.

Owner-reported narrative. Look up ODI 11631413 at NHTSA ↗

I bought this car used and within a couple hundred miles the car would just shut off and the dash lights came on. I took it in and they diagnosed it and replaced the camshaft actuator. Within a few hundred more miles the same symptoms appeared as I was driving on a 70mph freeway. I had to pull over to the shoulder and this time noticed a metallic smell. Car would not turn on. Had to get it towed back to the dealer. After a month there they informed me the engine seized and needs to be replaced. Approximately 6 weeks and still no estimate to whe…

Owner-reported narrative. Look up ODI 11636615 at NHTSA ↗

Under normal driving the engine seized with no warning and vehicle would not operate leaving me stranded on the street for several hours. This occured April 2024 with approximately 58000 miles. The Engine had to be replaced.

Owner-reported narrative. Look up ODI 11637017 at NHTSA ↗

The contact owns a 2021 Cadillac Escalade. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal sound coming from under the hood. The contact stated that his wife was able to pull over to the shoulder of the roadway and shut off the vehicle. The contact arrived on the scene with a local independent mechanic and became aware of the abnormal sound coming from the engine. The vehicle was towed to a local dealer where it was diagnosed with a collapsed lifter, 2 bent push rods, and that a rotor needed to …

Owner-reported narrative. 80,000 miles reported. Look up ODI 11637781 at NHTSA ↗

We were driving our 2021 Escalade Cadillac on the highway and the check engine light came on and then 10 seconds later the engine completely stopped without any further warning. If we had not been right by a highway exit, we would have stopped right on the highway. When the engine stopped completely, everything was useless. We couldn't use the windows or locks or even put the car into neutral to roll it off the highway. It took 5 hours for a tow truck to get to us and we had to wait with the car the entire time because a window was rolled h…

Owner-reported narrative. Look up ODI 11637837 at NHTSA ↗

Reported: 2021-03-18 (March 18, 2021)

General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, GMC Yukon, Yukon XL, Chevrolet Suburban, and Tahoe vehicles with third-row seating. The third-row outboard seat belts may have been entrapped or misrouted behind the outboard seat-folding mechanism, which could result in damaged seat belts.

Consequence: A damaged seat belt can break during a crash, increasing the risk of injury to the occupant.

Remedy: GM will notify owners, and dealers will inspect the third-row outboard seat belts, replacing any damaged seat belts, and rerouting them if necessary, free of charge. The recall began on April 21, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313000.

Reported: 2021-06-10 (June 10, 2021)

General Motors, LLC (GM) is recalling certain 2021 Buick Envision, Cadillac CT4, CT5, Escalade, Escalade ESV, Chevrolet Tahoe, Corvette, Suburban, GMC Yukon, Yukon XL vehicles. The communications gateway module incorrectly processes a loss of communication with the sensing diagnostic module (SDM), causing the air bag malfunction indicator light to inconsistently illuminate.

Consequence: The air bag malfunction indicator light may fail to warn the driver of a problem with the air bag, increasing the risk of injury.

Remedy: The communications gateway module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed on July 1, 2021. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N212338110.

Reported: 2021-09-23 (September 23, 2021)

General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles. The fuel pump power control module may cause the fuel pump to fail or operate intermittently, which can interrupt fuel flow to the engine, and cause an unexpected engine stall.

Consequence: An engine stall increases the risk of a crash.

Remedy: Dealers will replace the fuel pump power control module, free of charge. Owner notification letters were mailed on October 14, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC customer service at 1-800-462-8782. GM's number for this recall is N212332040.

Reported: 2022-01-27 (January 27, 2022)

General Motors, LLC (GM) is recalling certain 2021 GMC Yukon, Yukon XL, Cadillac Escalade, Escalade ESV, Chevrolet Suburban, and Chevrolet Tahoe vehicles. The rear wheel driveshaft assemblies may have internal components that were not heat-treated properly, possibly resulting in driveshaft failure.

Consequence: Driveshaft failure can cause a sudden loss of drive power, increasing the risk of a crash.

Remedy: Dealers will replace the left and/or right rear driveshaft assemblies, free of charge. Owner notification letters were mailed on March 14, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N212351030.

Reported: 2022-08-11 (August 11, 2022)

General Motors, LLC (M) is recalling certain 2021-2022 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles equipped with third-row seats. The rivet that retains the buckle to the mounting bracket in the left or right side third-row seat belt buckle assembly may have been improperly formed.

Consequence: A seat belt with a deformed rivet may not properly restrain an occupant, increasing the risk of injury during a crash.

Remedy: Dealers will inspect the rivet head formation on both the left and right side third-row seat belt buckle assemblies and replace seat belt buckle assemblies, as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed September 28, 2022. Owner notification letters were mailed on November 1, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N222372380.

Reported: 2022-11-03 (November 3, 2022)

General Motors, LLC (GM) is recalling certain 2021 Yukon, Yukon XL, Chevrolet Tahoe, Chevrolet Suburban, Cadillac Escalade, and Cadillac Escalade ESV vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: Daytime Running Lights that do not deactivate as intended may cause a glare, reducing visibility and increasing the risk of a crash.

Remedy: Dealers will provide an over-the-air (OTA) update for the Body Control Module software, free of charge. Owner notification letters were mailed December 15, 2022. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222382220.

Reported: 2024-10-24 (October 24, 2024)

General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.

Consequence: Rear wheel lock-up can increase the risk of a crash.

Remedy: Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.

Reported: 2025-04-24 (April 24, 2025)

General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.

Consequence: Engine failure increases the risk of a crash.

Remedy: Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.

Reported: 2025-09-18 (September 18, 2025)

General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, 2021, 2023-2024 Chevrolet Tahoe, and 2022 and 2024 GMC Yukon vehicles equipped with a 6-cylinder diesel engine. The original fuel tank may have been replaced with an incorrect fuel tank, which can allow fuel to leak in a rollover crash.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a vehicle fire.

Remedy: Dealers will inspect for the correct fuel tank and replace it, if necessary, free of charge. Owner notification letters were mailed November 5, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252512770. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 18, 2025.