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2009 Buick LACROSSE: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

106 owner complaints analyzed

2 distinct recall campaigns

55,006 mi median reported failure mileage

Scope: 2009 model year. Data snapshot: . 80 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Exterior Lighting is the most frequently named component, appearing in 45 of 106 complaints (42.5%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Electrical and battery issues1312.3%
Braking behavior1110.4%
Engine operation32.8%
Steering behavior32.8%
Fuel system concerns10.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Exterior Lighting
45
Electrical System
29
Air Bags
27
Vehicle Speed Control
9
Engine
5
Fuel/Propulsion System
5
Electronic Stability Control (Esc)
3
Power Train
3
Component breakdown data
CategoryCount
Exterior Lighting45
Electrical System29
Air Bags27
Vehicle Speed Control9
Engine5
Fuel/Propulsion System5
Electronic Stability Control (Esc)3
Power Train3

Exterior Lighting: 45; Electrical System: 29; Air Bags: 27; Vehicle Speed Control: 9; Engine: 5; Fuel/Propulsion System: 5; Electronic Stability Control (Esc): 3; Power Train: 3

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
10
25,000 to 49,999
19
50,000 to 74,999
25
75,000 to 99,999
15
100,000 to 149,999
10
150,000 and above
1
Reported problems by failure mileage data
CategoryCount
Under 25,00010
25,000 to 49,99919
50,000 to 74,99925
75,000 to 99,99915
100,000 to 149,99910
150,000 and above1

Under 25,000: 10; 25,000 to 49,999: 19; 50,000 to 74,999: 25; 75,000 to 99,999: 15; 100,000 to 149,999: 10; 150,000 and above: 1

50,000 to 74,999 miles has the most reports with usable mileage (25). 26 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2009
1
2011
2
2012
1
2013
4
2014
22
2015
44
2016
20
2017
3
2018
3
2019
2
2022
1
2023
2
2024
1
Complaints over time data
CategoryCount
20091
20112
20121
20134
201422
201544
201620
20173
20183
20192
20221
20232
20241

2009: 1; 2011: 2; 2012: 1; 2013: 4; 2014: 22; 2015: 44; 2016: 20; 2017: 3; 2018: 3; 2019: 2; 2022: 1; 2023: 2; 2024: 1

Pattern summary

Exterior Lighting leads the component reports. Electrical and battery issues appears in 13 complaint narratives. Braking behavior appears in 11 complaint narratives. Engine operation appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10273283 · 2009-06-10 (June 10, 2009)

PURCHASED A 2009 BUICK LACROSSE IN FEB 09 FOR MY WIFE - AT VARIOUS TIMES ABOUT 6 EVENTS HAVE HAPPENED ALL TOGETHER WITH A STRONG ALCOHOL ODOR COMING INTO THE INTERIOR. THE SMELL IS STRONG AND CAUSES HER NOSE, EYE AND THROAT TO BURN. THIS PAST WEEKEND - SHE DROVE IT TO VA BEACH, VA WITH FAMILY AND IT HAPPENED TWICE ON SUNDAY - JUNE 7, 2009. MY CONCERN IS IF THE BUILD UP OF THIS STRONG ALCOHOL ODOR COMES INTO THE CAR - CAN THE ODOR CAUSE A FIRE? I HAVE HAD IT BACK TO DEALERSHIP WHERE PURCHASED AND THEY SAID UNTIL IT HAPPENS ALL THE TIME - T…

Owner-reported narrative. 4,600 miles reported. Look up ODI 10273283 at NHTSA ↗

Owner report 10437362 · 2011-11-27 (November 27, 2011)

I HAD COMPLETELY STOPPED MY VEHICLE IN A PARKING AREA AT A CONDOMINIUM COMPLEX WHERE I WAS DELIVERING A MEAL TO MY NEPHEW WHO RESIDES THERE. BECAUSE I HAD JUST RECENTLY LEARNED THAT SOMEONE FROM MY COMMUNITY WAS DYING FROM AN ENCEPHALITIS-INFECTED MOSQUITO AND I AM VERY PRONE TO MOSQUITO BITES, I DECIDED TO RE-START MY CAR AND BACK INTO THE OPEN PARKING SPACE DIRECTLY IN FRONT OF THE CONDO UNIT, A DISTANCE OF ABOUT 40 FEET FROM MY ORIGINAL STOP. I PROCEEDED TO BACK UP VERY SLOWLY AND VERY CAREFULLY INTO THE PARKING SPACE IN FRONT OF THE CONDOM…

Owner-reported narrative. 14,000 miles reported. Look up ODI 10437362 at NHTSA ↗

Owner report 10439609 · 2011-12-08 (December 8, 2011)

2009 BUICK LACROSSE. CONSUMER STATES PROBLEMS WITH VEHICLE AIR BAGS. CONSUMER STATES IT WOULD SHOW AIR BAGS OFF ABOUT ONCE A WEEK OR SO FOR A SHORT TIME AND KEEPS GETTING WORSE MORE OFTEN.*TGW

Owner-reported narrative. Look up ODI 10439609 at NHTSA ↗

Owner report 10445311 · 2012-01-24 (January 24, 2012)

2009 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO A DEFECTIVE AIRBAG *TGW THE CONSUMER STATED WHEN A PERSON WAS SEATED IN THE PASSENGER SEAT, THE WARNING LIGHT WOULD COME ON A TIMES AND SOMETIMES IT WOULDN'T. THE CONSUMER STATED OVER THE YEARS, SEVERAL LIGHTS WOULD ILLUMINATE ON THE INSTRUMENT PANEL, SUCH AS THE ABS, SEAT BELT, TIRE PRESSURE, AND RADIO, ETC. THE DEALER HAD THE VEHICLE FOR EIGHT DAYS. EVERYTHING SEEMED SATISFACTORY, BUT AFTER THREE DAYS, THE AIR BAG WARNING LIGHT AND OTHER INSTRUMENT PANEL LIGHTS ILLUMINATED AGAIN. *JB UPDAT…

Owner-reported narrative. Look up ODI 10445311 at NHTSA ↗

Owner report 10496685 · 2013-02-07 (February 7, 2013)

TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS ENGAGED AND AN UNUSUAL NOISE EMITTED CONTINUOUSLY. IN ADDITION, THE AUTOMATIC DEFROSTER DID NOT FUNCTION ON THE FIRST ATTEMPT UPON ACTIVATION. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

Owner-reported narrative. 44,000 miles reported. Look up ODI 10496685 at NHTSA ↗

Owner report 10525869 · 2013-07-20 (July 20, 2013)

I HAVE ONLY HAD THIS CAR 5 MONTHS AND I BOUGHT IT AT 55K MILES. WHILE DRIVING ON THE HIGHWAY AT ABOUT 11:00PM ON A RAINY NIGHT I WAS STOPPED BY A STATE TROOPER WHO SAID MY HEADLIGHTS SHUT OFF WHILE DRIVING. THE GOOD PART IS- THE TROOPER ACTUALLY SAW MY HEADLIGHTS WERE ORIGINALLY ON BUT HE STATED THAT AS I APPROACHED HIM "THEY JUST WENT OFF". HE PULLED ME OVER JUST TO MAKE SURE I WAS OK, BUT HE SAID THIS IS A SAFETY ISSUE AND I COULD CAUSE A COLLISION WHILE DRIVING WITHOUT HEADLIGHTS. FUNNY THING IS, THE HIGH BEAM LIGHTS WORKED JUST FINE, BUT …

Owner-reported narrative. 68,173 miles reported. Look up ODI 10525869 at NHTSA ↗

Owner report 10541993 · 2013-09-05 (September 5, 2013)

TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD LIGHTS WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 17,000.

Owner-reported narrative. 17,000 miles reported. Look up ODI 10541993 at NHTSA ↗

Owner report 10544716 · 2013-09-21 (September 21, 2013)

WHILE DRIVING THE LOW BEAMS SUDDENLY WENT OUT. IT HAS HAPPENED SEVERAL TIMES. THE HIGH BEAMS WORK BUT NOT LOW. TAKEN TO DEALERS(TWO DIFFERENT GM DEALERS) TWICE (STILL UNDER WARRANTY) BUT COULD FIND NOTHING WRONG AND WOULD NOT WORK ON IT IF NOT HAPPENING AT TIME WE BRING IT IN. THEIR REPAIR DEPARTMENT CLOSED AT 6 SO IT IS NOT POSSIBLE TO BRING IT IN WHEN HAPPENS AFTER DARK. THE INTERNET IS FULL OF PEOPLE COMPLAINING ABOUT THIS HAPPENING AND HOW DANGEROUS IT IS BUT GM DEALERSHIPS REFUSE TO DO ANYTHING.

Owner-reported narrative. 42,000 miles reported. Look up ODI 10544716 at NHTSA ↗

Recall history

2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

14V355000 · Electrical System:Ignition

Reported: 2014-06-23 (June 23, 2014)

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

NHTSA campaign record ↗
15V519000 · Exterior Lighting:Headlights

Reported: 2015-08-14 (August 14, 2015)

General Motors LLC (GM) is recalling certain model year 2007 Pontiac Grand Prix, 2006-2009 Buick LaCrosse, 2006-2007 Buick Rainier, Chevrolet Trailblazer, GMC Envoy, 2006 Chevrolet Trailblazer EXT, GMC Envoy XL, 2006-2008 Isuzu Ascender, and Saab 9-7x vehicles. In the affected vehicles, the headlamp driver module (HDM) may overheat and fail, causing the headlamps and daytime running lights to not illuminate.

Consequence: Headlamps that do not illuminate reduce the driver's ability to see the roadway and reduce the vehicle's visibility to oncoming vehicles, both of which increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will replace the HDM, free of charge. The recall began on May 17, 2016. Owners may contact Buick customer service at 1-800-521-7300 or Pontiac customer service at 1-800-762-2737. GM's number for this recall is 14291.

NHTSA campaign record ↗