2010 Audi Q7: complaints, problems and recalls

AUDI 2010 Q7 TDI FUEL FILLER PROBLEMS. ON SEVERAL OCCASIONS, APPROXIMATELY 1 IN 4 FUEL STOPS (CURRENT MILEAGE 9,200 MILES), I HAVE BEEN UNABLE TO INSERT A FUEL PUMP NOZZLE INTO THE FUEL FILLER NECK ON THE VEHICLE DUE TO A VERTICAL BAR JUST INSIDE THE FILLER OPENING. IF FUEL IS DISPENSED, ITS IS REJECTED ONTO THE OUTSIDE OF THE VEHICLE AND GROUND. POSSIBLE FIRE RISK. IN ADDITION, USING THE VEHICLE IN URBAN AND RURAL SETTINGS ALL OVER THE WESTERN US, I HAVE BEEN LOW ON FUEL AND UNABLE TO REFUEL THE VEHICLE RISKING RUNNING OUT OF FUEL FAR F…

Owner-reported narrative. 8,136 miles reported. Look up ODI 10341602 at NHTSA ↗

THE EXCESSIVE HIGH IDLE SPEED AFTER WARM UP IN GEAR OF 800-850 RPM IS EXCESSIVE. THIS HIGH IDLE SPEED MAKES CONTROLLING THE CAR IN STOP AND GO TRAFFIC DIFFICULT DUE TO THE HIGH BRAKE PEDAL PRESSURE TO KEEP THE CAR FROM MOVING. THE MOST DIFFICULT CIRCUMSTANCE WAS HAVING THREE TIRES ON ICE AND ONE ON DRY PAVEMENT. THE QUATTRO DRIVE TRANSFERRED ALL THE POWER TO THE ONE TIRE THAT HAD TRACTION. I WAS UNABLE TO HOLD THE CAR AND BUMPED THE CAR IN FRONT OF ME. NO DAMAGE. THE CAR HAS BEEN IN TO THE DEALER TWICE TO HAVE THIS CORRECTED AND I HAVE BE…

Owner-reported narrative. 6,500 miles reported. Look up ODI 10406681 at NHTSA ↗

AS DRIVING ONTO THE HIGHWAY, WHEN ACCELERATING TO GET TO HIGHWAY SPEED VEHICLE LOST POWER WENT INTO LIMP MODE AND WAS NOT ABLE TO ACCELERATE. WAS ALMOST REARENDED BY TRACTOR TRAILER BECAUSE OF THIS ( HAD TO PULL ONTO THE SHOULDER TO GET OUT OF THE WAY). ALSO THE GLOW PLUG INDICATOR LIGHT STARTED FLASHING AND CHECK ENGINE LIGHT CAME ONE. TOOK THE CAR TO THE DEALER ( AUDI OF FAIRFIELD CT) THEY FOUND THAT THERE WAS A PROBLEM WITH THE HPFP METAL SHAVINGS IN THE FUEL SYSTEM AND THEY HAVE TO REPLACE THE ENTIRE FUEL SYSTEM. THEY ALSO SAID THAT IT MIGH…

Owner-reported narrative. 29,500 miles reported. Look up ODI 10432391 at NHTSA ↗

THE FOLLOWING INCIDENT HAS OCCURRED TWICE. THE ONLY COMMON FACTOR I CAN IDENTIFY IS A GREAT DEAL OF RAIN PRIOR TO THIS. MY TAILGATE HAS OPENED TWICE BY ITSELF. WHEN THIS OCCURS, IT TAKES SEVERAL MINUTES TO CLOSE. I'VE HAD THE DEALER LOOK AT IT. THEY CLAIMED TO HAVE VIRTUALLY TAKEN THE WHOLE THING APART, AND CANNOT FIND THE SOURCE OF THIS PROBLEM. *TR

Owner-reported narrative. 4,000 miles reported. Look up ODI 10436138 at NHTSA ↗

THIS IS A TDI VERSION OF THE Q7. THE HIGH PRESSURE FUEL PUMP FAILED DURING NORMAL USE AND SENT METAL PARTS THROUGH THE FUEL LINES, THROUGH THE FUEL FILTER AND INTO THE COMBUSTION CHAMBERS. AS A RESULT, THE ENGINE CEASED AND WE WERE LEFT STRANDED IN THE MIDDLE OF THE ROAD ON A WINDING CANYON ROAD. THE ENGINE BLOCK WAS DAMAGED; THE CRANK SHAFT BENT, THE PISTONS DAMAGED THE HEADS AND MANY OTHER PARTS WERE DESTROYED. THE CAR WAS REPAIRED BY AN AUDI DEALER AND REQUIRED ALL NEW FUEL COMPONENTS (BUMPER TO BUMPER) AND A NEW ENGINE. THE CAR WAS IN …

Owner-reported narrative. 30,000 miles reported. Look up ODI 10480946 at NHTSA ↗

TDI HIGH PRESSURE FUEL PUMP FAILURE WHILE ACCELERATING FROM RED LIGHT. THIS RESULTED IN LOSS OF POWER STEERING, POWER BRAKES AND STEERING WHEEL LOCKED WHILE PULLING CAR OVER. HAD CAR BEEN TRAVELING AT HIGH SPEED OR LESS EXPERIENCED DRIVER IT WOULD HAVE RESULTED IN AN ACCIDENT. *TR

Owner-reported narrative. 29,000 miles reported. Look up ODI 10482623 at NHTSA ↗

LOST ACCELERATION, WOULD NOT TAKE ANY THROTTLE INPUT. STARTED TO SLOW DOWN, EPC LITE CAME ON AN STARTED FLASHING. SPEED CONTINUED TO DROP FOR THE NEXT 10 MILES. GOT OFF AT THE FIRST EXIT THAT CAME UP ON THE I5. AS I CAME OFF THE FWY I WAS DOWN TO 25 MPH. AT THE FIRST LITE I HAD TO STOP, THE ENGINE QUIT, I THEN TURNED RIGHT IT WAS DOWN HILL SO THE CAR GLIDED WITH NO POWER STEERING OR BRAKES. MADE IT INTO A PARKING LOT TO A SAFE PLACE TO PARK. CAR WOULD NOT RESTART. HAD IT TAKEN BY FLAT BED TO OUR AUDI DEALERSHIP 107 MILES AWAY. DEALER SAID THAT …

Owner-reported narrative. 51,000 miles reported. Look up ODI 10511796 at NHTSA ↗

FILLED AUDI Q7 TDI 2010 MODEL ON 5/4/2011 WITH DIESEL FUEL AND MADE IT ABOUT 3/4 OF A MILE AND THE VEHICLE STARTED TO RATTLE AND SHAKE HARD, FELT ALMOST LIKE A FLAT TIRE.....BUT THEN STARTED TO SPUTTER AND GURGLE AND THEN SHUT DOWN COMPLETELY, THIS TOOK ALL BUT ABOUT 60 SECONDS ONCE I FELT THE SHAKING, TO THE SHUTDOWN.......STEERING LOCKED....NOT GOOD....ALMOST HIT A PARKED CAR ON THE SIDE OF THE ROAD. VEHICLE DIED AND STALLED IN THE SLOW LANE (FOR AN HOUR) AND WOULD NOT RESTART.... WHAT COULD HAVE HAPPENED ON A FREEWAY....I HATE TO THINK....FL…

Owner-reported narrative. 17,597 miles reported. Look up ODI 10559349 at NHTSA ↗

Reported: 2016-09-13 (September 13, 2016)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.

Reported: 2018-11-19 (November 19, 2018)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.

Consequence: The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.

Reported: 2023-02-15 (February 15, 2023)

Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."

Consequence: An overloaded vehicle can increase the risk of a crash.

Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.