2011 Arboc SPIRIT OF MOBILITY: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
4 owner complaints analyzed
2 distinct recall campaigns
36,389 mi median reported failure mileage
Scope: 2011 model year. Data snapshot: . 4 complaints include usable failure mileage.
Most common problems
Suspension is the most frequently named component, appearing in 4 of 4 complaints (100.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 4 | 100.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Suspension | 4 |
Suspension: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 4 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 4; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (4). 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2015 | 4 |
2015: 4
Pattern summary
Suspension leads the component reports. Steering behavior appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10678568 · 2015-01-23 (January 23, 2015)
TL* THE CONTACT OWNS 2011 ARBOC SPIRIT OF MOBILITY BUS. THE CONTACTS STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, BOTH UPPER BALL JOINTS FRACTURED ON 4 SEPARATE OCCASIONS CAUSING THE BUS OPERATOR TO LOSE STEERING CAPABILITY. ON ALL FOUR OCCASIONS, THE VEHICLE WAS REPAIRED AT THE ON SITE REPAIR FACILITY. THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 31,000.
Owner-reported narrative. 31,000 miles reported. Look up ODI 10678568 at NHTSA ↗
Owner report 10678571 · 2015-01-23 (January 23, 2015)
TL* THE CONTACT OWNS 2011 ARBOC SPIRIT OF MOBILITY BUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, BOTH UPPER BALL JOINTS FRACTURED ON 4 SEPARATE OCCASIONS CAUSING THE BUS OPERATOR TO LOSE STEERING CAPABILITY. ON ALL FOUR OCCASIONS, THE VEHICLE WAS REPAIRED AT THE ON SITE REPAIR FACILITY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF ALL FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 39,000.
Owner-reported narrative. 39,000 miles reported. Look up ODI 10678571 at NHTSA ↗
Owner report 10678575 · 2015-01-23 (January 23, 2015)
TL* THE CONTACT OWNS 2011 ARBOC SPIRIT OF MOBILITY BUS. THE CONTACTS STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, BOTH UPPER BALL JOINTS FRACTURED ON 4 SEPARATE OCCASIONS CAUSING THE BUS OPERATOR TO LOSE STEERING CAPABILITY. ON ALL FOUR OCCASIONS, THE VEHICLE WAS REPAIRED ON THE SITE REPAIR FACILITY. THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 33,778.
Owner-reported narrative. 33,778 miles reported. Look up ODI 10678575 at NHTSA ↗
Owner report 10678577 · 2015-01-23 (January 23, 2015)
TL* THE CONTACT OWNS 2011 ARBOC SPIRIT OF MOBILITY BUS. THE CONTACTS STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, BOTH UPPER BALL JOINTS FRACTURED ON 4 SEPARATE OCCASIONS CAUSING THE BUS OPERATOR TO LOSE STEERING CAPABILITY. ON ALL FOUR OCCASIONS, THE VEHICLE WAS REPAIRED ON SITE REPAIR FACILITY. THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 42,000.
Owner-reported narrative. 42,000 miles reported. Look up ODI 10678577 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
12V248000 · Structure:Body:Roof And Pillars
Reported: 2012-05-31 (May 31, 2012)
ARBOC SPECIALTY VEHICLES, LLC (ARBOC) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 SPIRIT OF MOBILITY AND FREEDOM TRANSIT BUSES MANUFACTURED FROM APRIL 1, 2011, THROUGH MARCH 25, 2012, EQUIPPED WITH PROLO ROOF ESCAPE HATCHES. INCREASED FRICTION BETWEEN THE REAR PLATE ASSEMBLIES, P/NO. 009327, AND THE NYLON REAR POP-UP SUPPORT, P/NO. 008956, MAY RESULT IN AN OPENING FORCE OF THE PROLO ROOF HATCHES THAT EXCEEDS FEDERAL STANDARD REQUIREMENTS. THUS, THESE HATCHES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 217, "BUS EMERGENCY EXITS AND WINDOW RETENTION AND RELEASE."
Consequence: IN THE EVENT OF AN EMERGENCY, EGRESS OF THE BUS MAY BE HINDERED POSSIBLY RESULTING IN INJURY TO THE VEHICLE OCCUPANTS.
Remedy: ARBOC WILL NOTIFY OWNERS. SPECIALTY MANUFACTURING, INC. WILL PROVIDE SERVICE KITS ALONG WITH REPAIR INSTRUCTIONS TO DEALERS AND OWNERS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 27, 2012. OWNERS MAY CONTACT ARBOC AT 1-574-825-1720 OR SMI AT 1-800-951-7867.
NHTSA campaign record ↗14V661000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2014-10-21 (October 21, 2014)
ARBOC Specialty Vehicles, LLC (ARBOC) is recalling certain model year 2009-2014 Spirit of Mobility transit buses, models 191WB and 210WB, and Spirit of Freedom transit buses, models 191WB and 210WB, manufactured September 24, 2008, to March 27, 2014. The affected vehicles were built with an undersized wire to the fuel pump supply circuit.
Consequence: The undersized wire may cause the fuel pump to not function, resulting in a vehicle stall, increasing the risk of a crash.
Remedy: ARBOC will notify owners, and dealers will replace the affected harness, free of charge. The recall is expected to begin in December 2014. Owners may contact ARBOC customer service at 1-866-953-5555. ARBOC's number for this recall is TSB1401.
NHTSA campaign record ↗