2020 Airstream BASECAMP: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
2 owner complaints analyzed
4 distinct recall campaigns
Not available median reported failure mileage
Scope: 2020 model year. Data snapshot: . 0 complaints include usable failure mileage.
Most common problems
Equipment:Recreational Vehicle/Trailer:120/240 Vac Electrical System:Receptacle is the most frequently named component, appearing in 1 of 2 complaints (50.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 1 | 50.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Equipment:Recreational Vehicle/Trailer:120/240 Vac Electrical System:Receptacle | 1 |
| Equipment:Recreational Vehicle/Trailer:120/240 Vac Electrical System:Wiring | 1 |
| Structure:Body | 1 |
| Suspension | 1 |
Equipment:Recreational Vehicle/Trailer:120/240 Vac Electrical System:Receptacle: 1; Equipment:Recreational Vehicle/Trailer:120/240 Vac Electrical System:Wiring: 1; Structure:Body: 1; Suspension: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 2 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2021 | 1 |
| 2023 | 1 |
2021: 1; 2023: 1
Pattern summary
Equipment:Recreational Vehicle/Trailer:120/240 Vac Electrical System:Receptacle leads the component reports. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11418019 · 2021-05-21 (May 21, 2021)
The Air Stream Basecamp rock guard shield Southco fasteners have repeatedly failed and dropped out while traveling. We had a full replacement of all the Southco fasteners for the three rock guard shields installed on our 2020 Air Stream basecamp X trailer while we were traveling July 2020. Replacement service was handled under warranty by an Air Stream service department. While on a May 2021 trip, we again had a Southco fastener drop out of a rock shield. We only notice the fasteners are missing when we stop for gas, not while in transit. We a…
Owner-reported narrative. Look up ODI 11418019 at NHTSA ↗
Owner report 11507073 · 2023-02-13 (February 13, 2023)
The contact owns a 2020 Air Stream Base Camp. The contact stated that while hauling the trailer, the trailer was shaking abnormally. The contact stated that the three-foot cord loosened and melted the plug and cord. The contact stated that as a result of the failure, the hot water heater and furnace combo experienced an electrical short. The cord lost voltage and melted a hole in the receptacle. There were no warning lights illuminated. An independent mechanic noticed the plug attached to the receptacle was damaged. The vehicle was taken to th…
Owner-reported narrative. Look up ODI 11507073 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
19V397000 · Equipment:Other:Labels
Reported: 2019-05-24 (May 24, 2019)
Airstream, Inc. (Airstream) is recalling certain 2017-2020 Basecamp trailers. The Tire Placard is lacking the trailer's spare tire information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selections and Rims."
Consequence: The lack of information on the Tire Placard may lead an owner to unintentionally install the wrong size spare tire, affecting the vehicle control and handling, increasing the risk of crash.
Remedy: Airstream will notify owners, and will provide corrected labels, free of charge. The recall is expected to begin July 23, 2019. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 extension 7401 or 7411.
NHTSA campaign record ↗19V753000 · Trailer Hitches
Reported: 2019-10-21 (October 21, 2019)
Airstream, Inc. (Airstream) is recalling certain 2019-2020 Sport, Nest, Flying Cloud, International Serenity, International Signature, Classic, Globetrotter and Tommy Bahama trailers and 2020 Basecamp, Bambi and Caravel trailers. Due to improper welding, the Demco ball coupler installed on the travel trailers may not provide enough clamping force on the tow ball, potentially causing the coupler to separate from the tow ball.
Consequence: If the coupler separates from the tow ball, the trailer can detach from the tow vehicle, increasing the risk of a crash.
Remedy: Airstream will notify owners, and will send a temporary use adaptor that can be slipped over the ball portion of the coupler to allow owners to tow their trailers. For the final remedy, dealers will add a shim plate to the backside of the ball coupler clamp to put it in position to apply the required clamping force on the tow ball, free of charge. The recall began November 13, 2019. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 extension 7401 or 7411.
NHTSA campaign record ↗21V195000 · Equipment:Appliance:Air Conditioner | Equipment:Recreational Vehicle/Trailer
Reported: 2021-03-19 (March 19, 2021)
Airstream, Inc. (Airstream) is recalling certain 2017-2020 Basecamp travel trailers. The mounting bolts that secure the air conditioner to the roof may loosen or break, allowing the air conditioner to separate from the trailer.
Consequence: A separated air conditioner can become a road hazard, increasing the risk of a crash or injury.
Remedy: Airstream will notify owners, and dealers will inspect the air conditioning mounting bolts are secure and replace if necessary, as well as install additional foam support blocks, free of charge. The recall began May 7, 2021. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 ext. 7401 or 7411.
NHTSA campaign record ↗22V932000 · Equipment:Recreational Vehicle/Trailer | Visibility:Glass, Side/Rear
Reported: 2022-12-15 (December 15, 2022)
Airstream Inc. (Airstream) is recalling certain 2017-2022 Basecamp 16, and 2021-2022 Basecamp 20 travel trailers. The adhesive bond between the glass and metal frame of the entry door window can fail, causing the glass to separate from the frame.
Consequence: A window glass that detaches from the trailer can increase the risk of injury or crash.
Remedy: Dealers will test the windows and replace, as necessary, free of charge. Owner notification letters were mailed February 9, 2023. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 ext. 7401 or 7411. This recall is an expansion of recall number 20V-349.
NHTSA campaign record ↗