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Mercedes Benz M CLASS problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

68 owner complaints analyzed

12 distinct recall campaigns

66,335 mi median reported failure mileage

Scope: 1998 to 2008 model years. Data snapshot: . 55 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Steering is the most frequently named component, appearing in 12 of 68 complaints (17.6%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior2232.4%
Braking behavior1826.5%
Electrical and battery issues811.8%
Transmission and shifting57.4%
Engine operation57.4%
Fuel system concerns34.4%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Steering
12
Electrical System
8
Electronic Stability Control (Esc)
8
Engine And Engine Cooling
6
Service Brakes, Hydraulic
6
Steering:Hydraulic Power Assist:Hose, Piping, And Connections
6
Electrical System:Ignition:Module
2
Engine And Engine Cooling:Engine
2
Component breakdown data
CategoryCount
Steering12
Electrical System8
Electronic Stability Control (Esc)8
Engine And Engine Cooling6
Service Brakes, Hydraulic6
Steering:Hydraulic Power Assist:Hose, Piping, And Connections6
Electrical System:Ignition:Module2
Engine And Engine Cooling:Engine2

Steering: 12; Electrical System: 8; Electronic Stability Control (Esc): 8; Engine And Engine Cooling: 6; Service Brakes, Hydraulic: 6; Steering:Hydraulic Power Assist:Hose, Piping, And Connections: 6; Electrical System:Ignition:Module: 2; Engine And Engine Cooling:Engine: 2

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
8
25,000 to 49,999
12
50,000 to 74,999
11
75,000 to 99,999
9
100,000 to 149,999
13
150,000 and above
2
Reported problems by failure mileage data
CategoryCount
Under 25,0008
25,000 to 49,99912
50,000 to 74,99911
75,000 to 99,9999
100,000 to 149,99913
150,000 and above2

Under 25,000: 8; 25,000 to 49,999: 12; 50,000 to 74,999: 11; 75,000 to 99,999: 9; 100,000 to 149,999: 13; 150,000 and above: 2

100,000 to 149,999 miles has the most reports with usable mileage (13). 13 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2000
3
2003
10
2004
12
2005
7
2006
4
2007
3
2008
5
2009
11
2010
5
2011
5
2012
3
Complaints over time data
CategoryCount
20003
200310
200412
20057
20064
20073
20085
200911
20105
20115
20123

2000: 3; 2003: 10; 2004: 12; 2005: 7; 2006: 4; 2007: 3; 2008: 5; 2009: 11; 2010: 5; 2011: 5; 2012: 3

Pattern summary

Steering leads the component reports. Steering behavior appears in 22 complaint narratives. Braking behavior appears in 18 complaint narratives. Electrical and battery issues appears in 8 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10089062 · 2004-09-03 (September 3, 2004)

NO POWER STEERING WHILE DRIVING WHICH IS HARD TO STEER THAT MIGHT CAUSE INTO AN ACCIDENT. THE HARMONIC BALANCER FAILED. *AK

Owner-reported narrative. 37,400 miles reported. Look up ODI 10089062 at NHTSA ↗

Owner report 10007841 · 2003-02-20 (February 20, 2003)

POWER STEERING HOSE CLAMPS. BASED ON PUBLISHED COMMENTS BY INDIVIDUALS ON VARIOUS INTERNET CHAT GROUPS FOR THIS TRUCK REGARDING HYDRAULIC FLUID LEAKS AND FAILURES OF THE POWER STEERING HOSE, I CHECK MY HOSES AND FOUND THAT THE LOWER HOSE WAS ABOUT TO COME OFF. THE CLAMP, WHICH WAS LOOSE, WAS RETIGHTENED.

Owner-reported narrative. 115,000 miles reported. Look up ODI 10007841 at NHTSA ↗

Owner report 10134187 · 2005-08-25 (August 25, 2005)

I WAS DRIVING ACROSS THE VERRAZANO NARROWS BRIDGE FROM BROOKLYN TO STATEN ISLAND. JUST PAST THE TOLLS, MY HARMONIC BALANCER FAILED, CAUSING THE SERPENTINE BELT TO SIZES AND STOPPING THE ENGINE. CONSEQUENTLY, I LOST STEERING AND BRAKING BECAME VERY HARD. I WAS MORE-OR-LESS POINTING TO AN SHOULDER/EMBANKMENT BETWEEN THE MAIN HIGHWAY AND THE EXIT IMMEDIATELY PAST THE TOLLS. I COASTED TO THAT EMBANKMENT AND USED ITS SLOPE IN PART TO HELP STOP THE VEHICLE. I WAS SUBSEQUENTLY TOWED TO RAY CATENA MERCEDES IN EDISON, NJ. I WAS INFORMED BY THE SERVI…

Owner-reported narrative. 84,000 miles reported. Look up ODI 10134187 at NHTSA ↗

Owner report 10424020 · 2011-09-06 (September 6, 2011)

DRIVING ON TAPPAN ZEE BRIDGE NEAR NYC AND SLOWED DOWN TO APPROX 15 MPH FOR TOLL BOOTH AND TRIED TO ACCELERATE OUT OF THE TOLLS. THE VEHICLE WAS VERY LOUD AND WOULD NOT ACCELERATE. IT ALMOST SOUNDED LIKE I WAS DRIVING OVER RUMBLE STRIPS AND I ALMOST CRASHED TRYING TO PULL OVER AS THE EZ-PASS IS ALL THE WAY ON THE LEFT SIDE OF THE FREEWAY. AFTER I GOT OUT THE FRONT PASSENGER ROTOR/CALIPER WAS ALMOST GLOWING AND ERUPTING WITH SMOKE, THE 3 OTHER BRAKES LOOKED FINE. THE SMOKE DID NOT STOP FOR AT LEAST 10-15 MINUTES AND IT SMELLED ABSOLUTELY TERR…

Owner-reported narrative. 100,100 miles reported. Look up ODI 10424020 at NHTSA ↗

Owner report 10069784 · 2004-01-15 (January 15, 2004)

I HAVE PROBLEMS WITH MY CHECK ENGINE LIGHT FROM AND FAULTY OXYGEN SENSOR, THE CAR WAS REPAIRED UNDER WARRANTY. THEN I HAD A HOSE DISCONNECT AND LOST POWER STEERING PRIOR TO THE RECALL ON THE HOSE CLOAMP AND I PAID THE TOWING AND REPAIRS MYSELF. NOW I HAVE HAD A MAJOR MECHANICAL PROBLEM AND ON AUGUST 5TH, MY CAR LOST POWER STEERING, AIR CONDITIONING, THE BATTERY LIGHT CAME ON AND THEN MY CAR BEGAN OVERHEATING. APPARENTLY THE CRANKSHAFT BROKE AND IT SHREDDED ONE OF THE MAJOR BELTS, WHICH DAMAGED THE OIL PAN AND WATER PUMP. I IMMEDIATELY PULLED …

Owner-reported narrative. 45,000 miles reported. Look up ODI 10069784 at NHTSA ↗

Owner report 9001677 · 2000-07-10 (July 10, 2000)

TRANSMISSION FAILED, REPAIRED FOUR TIMES, ELECTRICAL SYSTEM, BATTERY FAILED, REPLACED, OZ SENSOR FAILED REPLACE 3 TIMES, FUEL SYSTEM PUMP AND SENSOR REPLACED, FRONT PASSENGER RESTRAINT SYSTEM FAILED

Owner-reported narrative. Look up ODI 9001677 at NHTSA ↗

Owner report 10181957 · 2007-02-08 (February 8, 2007)

WHILE DRIVING, SOME TEA SPILLED ONTO MY SHIFTER. MOMENTS LATER WHILE MERGING INTO HIGH SPEED TRAFFIC, MY CAR WOULD NOT SHIFT OUT OF LOW GEAR. I HAD TO SWERVE ONTO THE SIDE OF THE ROAD TO AVOID BEING HIT FROM BEHIND. THIS MINOR SPILLAGE OF HERBAL TEA DISTORTED MY SHIFTER RESULTING IN $788.25 WORTH OF DAMAGE. I WANT TO PETITION NHTSA TO INVESTIGATE WHAT I CONSIDER A SERIOUS DESIGN FLAW IN MY 2000 MERCEDES ML320. WHAT IF I HAD BEEN DRIVING ON A HIGHWAY AND THIS HAPPENED? *NM

Owner-reported narrative. 59,054 miles reported. Look up ODI 10181957 at NHTSA ↗

Owner report 10139067 · 2005-10-07 (October 7, 2005)

MY 1999 ML 320'S ENGINE RECENTLY (27 AND 29 SEPT 05) INSTANTANEOUSLY STALLED WITHOUT WARNING WHILE DRIVING-NO CHECK ENGINE LIGHT, JUST DIED IN THE MIDDLE OF THE ROAD!. GOOD WX, NO RAIN, DRY, DAYTIME. IT RESTARTED AFTER 5 MINS. TRAFFIC WENT AROUND ME. ML IS WELL MAINTAINED,VEHICLE HAS 117K MILES. MECHANIC COULD NOT DUPLICATE (NO CODES). FUEL PUMP CHECKED OK. AT MY REQUEST, THE MECH CHANGED OUT THE CRANKSHAFT POSITION SENSOR (CPS) ON 30 SEPT. COST TO REPAIR $251.96. ML320 HAS RUN FINE SO FAR (7OCT). I FEEL THAT THIS SUDDEN ENGINE FAILURE (CP…

Owner-reported narrative. 117,574 miles reported. Look up ODI 10139067 at NHTSA ↗

Owner report 10360111 · 2010-10-12 (October 12, 2010)

MY 1999 MERCEDES ML320 STALLED IN TRAFFIC ON THE INTERSTATE. I HAD IT TOWED TO THE DEALER WHO REPLACED THE CRANKSHAFT POSITION SENSOR WHICH SHOWED A MARGINAL PROBLEM. WE PICKED UP THE CAR AND BROUGHT TO THE ATTENTION OF THE MANAGER THAT THE "CHECK ENGINE" WAS ILLUMINATED. HE SAID THAT WAS BECAUSE THERE WERE SOME PLUGS MISFIRING, BUT THAT WOULD HAVE NO BEARING ON THE CAR STALLING. THE NEXT DAY, THE CAR STALLED IN TRAFFIC AND WAS AGAIN TOWED TO THE DEALER. THEY CAN FIND NOTHING WRONG WITH THE CAR AND SAY IT RUNS LIKE A TOP. WE REFUSED TO TAKE THE…

Owner-reported narrative. 70,650 miles reported. Look up ODI 10360111 at NHTSA ↗

Owner report 10237217 · 2008-08-06 (August 6, 2008)

ENGINE RUNS ROUGH, IDLES LIKE IT IS GOING TO DIE, CAR SURGES FORWARD WHILE MOVING OR STOPPED, DASH WARNING LIGHTS ON/OFF, ROUGH GEAR SHIFTING OR WON'T SHIFT, ELECTRICAL PROBLEMS, GAS TANK/GAUGE PROBLEMS, LOCK/WINDOWS POWERED WHEN CAR OFF, DASH LIGHTING GOES IN/OUT, HEADLIGHT/BRAKE LIGHTS BURN OUT QUICKLY, ELECTRICAL, STARTING CAR ISSUES. THIS CAR HAS BEEN IN/OUT OF THE DEALERSHIP FOR ALMOST 2 YEARS. I BOUGHT IT USED WITH A "CERTIFIED PRE OWNED WARRANTY", CODES GO OFF AND THEY SIMPLY RESET THEM. THERE HAS BEEN A NEW CONVERTER, WINDOW REPAIR, WO…

Owner-reported narrative. 75,000 miles reported. Look up ODI 10237217 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

1998
4
1999
4
2000
5
2001
4
2002
5
2003
3
2004
1
2008
2
Recall campaigns data
CategoryCount
19984
19994
20005
20014
20025
20033
20041
20082

1998: 4; 1999: 4; 2000: 5; 2001: 4; 2002: 5; 2003: 3; 2004: 1; 2008: 2

Year-by-year records

Mercedes Benz M CLASS model-year comparison
Model yearComplaintsRecallsChange in recalls
199844Not available
19991840
2000255+1
200154-1
200255+1
2003103-2
200401-2
200812Not available