Mercedes-Benz GLE350 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
112 owner complaints analyzed
13 distinct recall campaigns
30,000 mi median reported failure mileage
Scope: 2016 to 2017 model years. Data snapshot: . 50 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 24 of 112 complaints (21.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 17 | 15.2% |
| Steering behavior | 14 | 12.5% |
| Fuel system concerns | 14 | 12.5% |
| Engine operation | 9 | 8.0% |
| Transmission and shifting | 6 | 5.4% |
| Electrical and battery issues | 5 | 4.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 24 |
| Electrical System | 17 |
| Fuel/Propulsion System | 16 |
| Steering | 16 |
| Exterior Lighting | 10 |
| Vehicle Speed Control | 9 |
| Engine | 8 |
| Fuel System, Gasoline | 7 |
Unknown Or Other: 24; Electrical System: 17; Fuel/Propulsion System: 16; Steering: 16; Exterior Lighting: 10; Vehicle Speed Control: 9; Engine: 8; Fuel System, Gasoline: 7
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 20 |
| 25,000 to 49,999 | 13 |
| 50,000 to 74,999 | 6 |
| 75,000 to 99,999 | 8 |
| 100,000 to 149,999 | 3 |
| 150,000 and above | 0 |
Under 25,000: 20; 25,000 to 49,999: 13; 50,000 to 74,999: 6; 75,000 to 99,999: 8; 100,000 to 149,999: 3; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (20). 62 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 1 |
| 2017 | 15 |
| 2018 | 10 |
| 2019 | 6 |
| 2020 | 6 |
| 2021 | 16 |
| 2022 | 8 |
| 2023 | 14 |
| 2024 | 19 |
| 2025 | 12 |
| 2026 | 5 |
2016: 1; 2017: 15; 2018: 10; 2019: 6; 2020: 6; 2021: 16; 2022: 8; 2023: 14; 2024: 19; 2025: 12; 2026: 5
Pattern summary
Unknown Or Other leads the component reports. Braking behavior appears in 17 complaint narratives. Steering behavior appears in 14 complaint narratives. Fuel system concerns appears in 14 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10925662 · 2016-11-13 (November 13, 2016)
DRIVER PULLED INTO PARKING SPOT. WHILE CAR WAS STOPPED, AND THE DRIVER ATTEMPTED TO PUT THE VEHICLE IN 'PARK', WHILE PRESSING THE BRAKE, THE CAR VIOLENTLY JUMPED FORWARD TWO TIMES, AT AN EXTREME SPEED, AND WOULD NOT DISENGAGE. TRANSMISSION DISPLAY (P, R, N, D) WAS FLASHING AND VEHICLE CAUSED INJURY TO THE DRIVER AND CHILD.
Owner-reported narrative. 10,000 miles reported. Look up ODI 10925662 at NHTSA ↗
Owner report 11439342 · 2021-11-04 (November 4, 2021)
On September 26th, 2021 I was reversing out a parking space, the rear camera was engaged and the R indication in place. While halfway out of the parking space the vehicle accelerated hitting another vehicle. The brakes would not engage to slow or stop the vehicle, I had to slip the gear into park to have the vehicle come to a completed stop. the accident was report to the insurance company and information was exchanged due to the location. Six months prior, while my daughter was reversing off the drive, similar behavior occurred, where she di…
Owner-reported narrative. Look up ODI 11439342 at NHTSA ↗
Owner report 11003247 · 2017-07-06 (July 6, 2017)
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ OF SUGAR LAND 15625 SOUTHWEST FWY, SUGAR LAND, TX, 7748) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE …
Owner-reported narrative. Look up ODI 11003247 at NHTSA ↗
Owner report 11003685 · 2017-07-07 (July 7, 2017)
I RECEIVED A RECALL LETTER FROM MERCEDES BENZ REGARDING THE SAFETY OF MY VEHICLES POWER STEERING WHICH COULD GO OUT AT ANY TIME, CHANGING FROM AUTOMATIC TO MANUAL CONTROL. THE LETTER STATED "THE POWER STEERING ASSIST MAY DEACTIVATE, INCREASING THE RISK OF A CRASH." I CALLED MERCEDES BENZ USA AND WAS TOLD THEY COULD NOT GUARANTEE 100 % THAT THE CAR WAS SAFE TO DRIVE. THEY STATED THEY HAVE NO PARTS TO FIX PROBLEM AND WOULD SEND ANOTHER LETTER AS PARTS BECOME AVAILABLE. I EXPLAINED I DO MOUNTAIN DRIVING WEEKLY WHICH INCLUDES CHANGING WEATHER CONDI…
Owner-reported narrative. 9,888 miles reported. Look up ODI 11003685 at NHTSA ↗
Owner report 11395029 · 2021-02-07 (February 7, 2021)
GAS FILLER DOOR WILL NOT OPEN. THE ONLY WAY YOU CAN ACCESS TO THE GAS TANK DOOR LEVER IIS TO OPEN THE REAR HATCH , TAKE THE EMERGENCY ACCESSORIES PANEL COVER AND FEEL THE GAS LEVER AND FLIP
Owner-reported narrative. 115,000 miles reported. Look up ODI 11395029 at NHTSA ↗
Owner report 11506671 · 2023-02-10 (February 10, 2023)
The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving at various speeds, the vehicle would suddenly lose motive power and stall. Eventually, the vehicle could not be restarted and was towed to the local dealer to be diagnosed. The contact was made aware of water intrusion into the trunk space of the vehicle which caused the fuel pump and other parts of the vehicle to become damaged and eventually failed. The contact indicated that the VIN was included in the NHTSA Campaign Number: 22V995000 (Fuel System, Diesel, Fuel Sy…
Owner-reported narrative. 87,000 miles reported. Look up ODI 11506671 at NHTSA ↗
Owner report 11440786 · 2021-11-17 (November 17, 2021)
Fuel injection system causing stalling on the road
Owner-reported narrative. Look up ODI 11440786 at NHTSA ↗
Owner report 11445138 · 2021-12-27 (December 27, 2021)
The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving 20 MPH and depressing the brake pedal while approaching a traffic light, the vehicle independently shifted into park and seized. The contact stated no warning light was illuminated. The contact was able to restart the vehicle and drove to a nearby gas station. The contact was able to drive to his residence. The contact stated that he had experiencedd the failure six additional times. The contact called the local dealer and made them aware of the failure. The dealer s…
Owner-reported narrative. 27,000 miles reported. Look up ODI 11445138 at NHTSA ↗
Owner report 11404805 · 2021-03-25 (March 25, 2021)
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ASTORG AUTO OF CHARLESTON (5 DUDLEY FARMS LN, CHARLESTON, WV 25309, (304)746-0500) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED …
Owner-reported narrative. Look up ODI 11404805 at NHTSA ↗
Owner report 11419313 · 2021-06-02 (June 2, 2021)
The contact owns a 2017 Mercedes-Benz GLE350. The contact received a notification for NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue and stated that the over-the-air software update would be available in one to two weeks. The contact called back after two weeks and was informed that the over-the-air software update was still unavailabl…
Owner-reported narrative. Look up ODI 11419313 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2016 | 9 |
| 2017 | 7 |
2016: 9; 2017: 7