2017 Mercedes-Benz GLE350 problems and owner complaints

ELECTRONIC SHIFTER STAYS IN NEUTRAL AFTER TURNING OFF THE VEHICLE AND TAKING FOOT OFF THE BRAKE WHILE PARKING. THIS IS A SERIOUS DESIGN FLAW AND OFTEN CAUSES A DANGEROUS ROLLING CONDITION AFTER PARKING UNTIL THE DRIVER IS AWARE THE VEHICLE IS NOT STOPPED AND IN PARK. NO AUDIBLE ALERTS OR SAFETY WARNINGS ARE TRIGGED IF YOU DO NOT PRESS PARK. IN ONE CASE OUR VEHICLE ROLLED ACROSS A PARKING LOT CAUSING SERIOUS DAMAGE TOTALING $4,213.95 AND COULD HAVE EASILY KILLED SOMEONE.

Owner-reported narrative. Look up ODI 11139376 at NHTSA ↗

WE BOUGHT OUR BRAND NEW CAR IN DECEMBER 2016. SINCE WE BOUGHT IT, WE'VE HAD A MULTITUDE OF THINGS THAT WOULD GO WRONG. FIRST, A BRAKE LIGHT WARNING WENT ON FOR NO REASON, THEN OUR A/C WASN'T WORKING WHICH OCCURRED ON MAY 2017. WE EXPERIENCED ALOT OF MINOR ISSUES INCLUDING THE PHONE, BLUETOOTH CONNECTION, THE ENGINE WARNING LIGHT WOULD GO ON. IF YOU STOPPED THE CAR, AND RESET IT, THIS WOULD GO AWAY. THE "HOLD BRAKE" FOR A HILL WOULD WORK AND THEN NOT WORK; WINDOWS WOULD GO DOWN ON THEIR OWN. THE SIRIUS RADIO WOULD WORK INTERMITTENTLY. ON …

Owner-reported narrative. Look up ODI 11149969 at NHTSA ↗

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ASTORG AUTO OF CHARLESTON (5 DUDLEY FARMS LN, CHARLESTON, WV 25309, (304)746-0500) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED …

Owner-reported narrative. Look up ODI 11404805 at NHTSA ↗

The contact owns a 2017 Mercedes-Benz GLE350. The contact received a notification for NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue and stated that the over-the-air software update would be available in one to two weeks. The contact called back after two weeks and was informed that the over-the-air software update was still unavailabl…

Owner-reported narrative. Look up ODI 11419313 at NHTSA ↗

The vehicle only has about 10K+ miles but encountered "Power Steering Malfunction See Operator’s Manual" error message, and then the Power Steering stopped working, became stiff, and could not be moved. The vehicle got stuck in the mid of the road becoming very dangerous for the driver, passengers, and all other moving vehicles on the road too. The vehicle was taken to a dealer who said that the Powering Steer Rack was not working and needed to be replaced. The cost is about $7000. Mercedes had multiple recalls for very similar Power Steer …

Owner-reported narrative. Look up ODI 11491825 at NHTSA ↗

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated while driving 20 MPH, the message "Power Steering Malfunction. See Operator Manual" was displayed. The steering became extremely difficult to turn. The contact was unable to maneuver the steering wheel and stopped the vehicle. The contact was able to veer to the side of the road with the assistance of a bystander who drove the vehicle. The contact stated that upon turning off and restarting the vehicle, the warning message disappeared, and the vehicle regained power steering funct…

Owner-reported narrative. 11,000 miles reported. Look up ODI 11493123 at NHTSA ↗

MY CAR IS 2017 MERCEDES BENZ GLE 350 SUV. LAST SATURDAY (AUG 12), I DROVE ON HIGHWAY I-45 WITH MY FAMILY FROM DALLAS TO HOUSTON. SUDDENLY I HEARD SOMETHING HIT MY CAR UNDERNEATH, BUT THE CAR WAS MOVING LIKE NOTHING HAPPENED DURING THAT TIME. AFTER AROUND 10 MINUTES, ONE DRIVER DROVE UP AND KEPT WARNING ME TO STOP. I PULLED OVER MY SUV AND WAS TOLD THAT THE FUEL WAS LEAKING BEHIND ON THE HIGHWAY, I LOOKED AT THE UNDERNEATH OF THE CAR, FOUND THAT THE FUEL TANK WAS BROKEN WITH A HOLE, BECAUSE IT WAS A PLASTIC FUEL TANK AND THERE WAS NO UNDER GU…

Owner-reported narrative. 15 miles reported. Look up ODI 11015923 at NHTSA ↗

THE PLASTIC FUEL TANK IN MERCEDES BENZ GLE 350 WAS RUPTURED BY ROAD DEBRIS DUE TO LACK OF SHIELD PROTECTION TO THE TANK. THIS ACCIDENT HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY I-45 FROM DALLAS TO HOUSTON ON AUG 12 2017. THE HALF TANK OF THE GAS WAS LEAKING OUT WITHIN 10 MINUTES. THANKS TO NO TRAFFIC MET DURING THAT TIME, OTHERWISE WE COULD GET FIRE.

Owner-reported narrative. 15 miles reported. Look up ODI 11022552 at NHTSA ↗

on Several occasions while either backing into my drive way, parking stall or out into the roadway, when i shifted the vehicle into gear, either Drive or reverse, the vehicle failed to do either. I had to turn off the vehicle and restart in order to have it change gear. This was dangerous as when the vehicle failed it was in the line of traffic flow and if another vehicle had not seen me in time it would have caused a collision. Component has not been inspected by police or insurance as of yet but I do have it into Mercedes dealer for inspect…

Owner-reported narrative. Look up ODI 11420415 at NHTSA ↗

This letter is an attempt to connect to the correct channels seeking resolution regarding a recent recall. My 2017 Mercedes GLE350 stalled in the rain and I subsequently had to get it towed to the dealership for repairs. And upon completion of the repairs, I received a recall notice about the specific issue that was just addressed. Pursuant to the recall notice, I sought a reimbursement for the repairs in which I was directed to Mercedes Customer Care and received a case number. The dealership is being a little hard-nosed regarding the reimburs…

Owner-reported narrative. Look up ODI 11510233 at NHTSA ↗

The transmission does not shift from first to second and created several dangerous situations in whichI tried to enter the highway. I called the corporate headquarters to make a complaint and was sent to the dealership to file a lemon law complaint. The Transmission specialist at AAMCO said the transmission parts are in good shape, but the problem is that there is too much clearance between the transmission casing and the transmission parts. I told him that this is a defective engineering and these vehicles should be recalled. When I did furthe…

Owner-reported narrative. Look up ODI 11611792 at NHTSA ↗

While driving our 2017 MB GLE 350-4matic at about 40 mph, it spontaneously downshifted to M1. We were in traffic, so this was a very dangerous for us and for the people behind us. We limped to our destination, not knowing what had happened or what to do. When we re-started the car the next day, it seemed ok. But after driving some distance, it spontaneously downshifted to M1 again. We stopped the car, turned it off and re-started it. My mechanic checked the car with his analyzer, which showed that the transmission was not transmitting/displayin…

Owner-reported narrative. Look up ODI 11650102 at NHTSA ↗