2025 Lexus NX problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
17 owner complaints analyzed
5 distinct recall campaigns
6,355 mi median reported failure mileage
Scope: 2025 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 3 of 17 complaints (17.6%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 4 | 23.5% |
| Steering behavior | 2 | 11.8% |
| Braking behavior | 1 | 5.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 3 |
| Wheels | 3 |
| Electrical System | 2 |
| Latches/Locks/Linkages:Doors:Latch:Emergency Mechanical Release | 2 |
| Air Bags | 1 |
| Electrical System:12v/24v/48v Battery | 1 |
| Forward Collision Avoidance: Automatic Emergency Braking | 1 |
| Forward Collision Avoidance: Warnings | 1 |
Unknown Or Other: 3; Wheels: 3; Electrical System: 2; Latches/Locks/Linkages:Doors:Latch:Emergency Mechanical Release: 2; Air Bags: 1; Electrical System:12v/24v/48v Battery: 1; Forward Collision Avoidance: Automatic Emergency Braking: 1; Forward Collision Avoidance: Warnings: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 15 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 2 |
| 2025 | 8 |
| 2026 | 7 |
2024: 2; 2025: 8; 2026: 7
Pattern summary
Unknown Or Other leads the component reports. Electrical and battery issues appears in 4 complaint narratives. Steering behavior appears in 2 complaint narratives. Braking behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11634933 · 2025-01-08 (January 8, 2025)
On [XXX], I tried to move my vehicle from my driveway into the garage. The car would not start, and locked me inside the car. None of the electronics and electrically-operated functions worked -- the door locks, window controls, hatch release and lights were all dead. And unfortunately I did not have my phone with me so I could not call anyone for help. Even the Lexus Safety Connect system (SOS) did not work. I eventually got my wife's attention by honking and she came out and brought my phone (fortunately the horn still worked). She was …
Owner-reported narrative. Look up ODI 11634933 at NHTSA ↗
Owner report 11693194 · 2025-10-13 (October 13, 2025)
I purchased a brand-new 2025 Lexus NX 350 from Lexus of Smithtown, NY less than two months ago. At around 1,300 miles, I discovered a large amount of water pooled on the front passenger floor and could hear water sloshing inside the vehicle while driving. I immediately brought it to the dealership for inspection. According to the dealer’s service report dated October 13, 2025, technicians found the A/C drain clogged, removed the carpet from the front passenger area, and confirmed the padding was soaked with water. They recommended replacing th…
Owner-reported narrative. Look up ODI 11693194 at NHTSA ↗
Owner report 11644860 · 2025-02-25 (February 25, 2025)
Truck in front had hit brakes so I had tapped mine. Went back to cruise control to maintain distance. I hit the brakes at 0:00:15 when I realized the car was not slowing down. The brakes were palpitating and fighting me the car was not stopping. I could not go right as a car was to my right and if I went left the impact would have been on my daughter’s side and another car was coming on that side as well. Air bags did not deploy, my chest hit the steering wheel (chest impact injury soft tissue), car gave air bag deployment error. The other two…
Owner-reported narrative. Look up ODI 11644860 at NHTSA ↗
Owner report 11707357 · 2025-12-28 (December 28, 2025)
With this 2025 Lexus NX350 Premium AWD, the front windshield glass is BADLY distorted. Looking at the road ahead while seated behind the steering wheel, objects aren't clear, they tend to be wobbly as there is a MAJOR safety issue here with the glass itself. My dealer told me that the other 2025 Lexus NX models they checked all have the same distorted windshield problem as mine does. Its so bad, I frankly can't drive the vehicle as much as I want because I get car sick, dizzy, and at times nauseated while traveling down the road. Perhaps it's …
Owner-reported narrative. Look up ODI 11707357 at NHTSA ↗