2023 Lexus NX problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
14 owner complaints analyzed
3 distinct recall campaigns
11,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 3 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 3 of 14 complaints (21.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 2 | 14.3% |
| Transmission and shifting | 1 | 7.1% |
| Braking behavior | 1 | 7.1% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 3 |
| Engine | 2 |
| Structure:Body | 2 |
| Vehicle Speed Control | 2 |
| Air Bags | 1 |
| Electrical System | 1 |
| Electrical System:12v/24v/48v Battery | 1 |
| Exterior Lighting | 1 |
Unknown Or Other: 3; Engine: 2; Structure:Body: 2; Vehicle Speed Control: 2; Air Bags: 1; Electrical System: 1; Electrical System:12v/24v/48v Battery: 1; Exterior Lighting: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (3). 11 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 2 |
| 2024 | 5 |
| 2025 | 6 |
| 2026 | 1 |
2023: 2; 2024: 5; 2025: 6; 2026: 1
Pattern summary
Unknown Or Other leads the component reports. Electrical and battery issues appears in 2 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Braking behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11545880 · 2023-09-21 (September 21, 2023)
Vehicle is built so that water from hand-washing/rinsing gets under the hood and into a computer causing electrical issues and causing the car to not start. The dealership put a foam/rubber trim around the hood to prevent water from getting in but this won't last forever and, when they tested the other cars of the same model on the lot, they confirmed it happened with those cars also. The manufacturer's statement was that the owner's manual says you are not supposed to hand wash it. This is ridiculous. The owner's manual says you can't pres…
Owner-reported narrative. Look up ODI 11545880 at NHTSA ↗
Owner report 11685144 · 2025-09-04 (September 4, 2025)
On [XXX] my Lexus would not start properly and then I heard noises which were associated with the battery closing down. This included locking all the doors. I was trapped in the car for 50-60 minutes until a repair person unlocked the door. This is a safety issue because the temperature where I live (las Vegas) is over 100 degrees months of the year. According to other Lexus owners, mine was a somewhat common experience. Some people have had the battery fail while driving. A recall to fix the problem is needed. When I contacted both corpor…
Owner-reported narrative. Look up ODI 11685144 at NHTSA ↗
Owner report 11640526 · 2025-02-03 (February 3, 2025)
I drive an NX250 and recently took it to a conveyor-style car wash, where you position your front tire in a groove, shift into Neutral, and let the system move the car through. Upon exiting, I experienced an issue where I couldn’t shift directly from Neutral to Drive. Instead, I had to first shift into Park before I could engage Drive. This was especially concerning because I was worried that the car behind me might not have enough time to stop, potentially leading to a rear-end collision. Difficulty shifting from Neutral to Drive after a car w…
Owner-reported narrative. Look up ODI 11640526 at NHTSA ↗
Owner report 11575807 · 2024-03-06 (March 6, 2024)
My concern is regarding the auto start-stop feature. It is a concern since the feature is tied to both the brakes and engine, and it could lead to other/bigger issues. When stepping on the brakes to come to a stop, sometimes the auto start-stop feature turns on. Upon releasing the brakes, there is a loud grinding noise. I brought it to the dealer twice for this issue. The first time a master technician got in the car with me, he drove it and he was able to reproduce the sound continuously, at least 10 times. I left my car with them for a …
Owner-reported narrative. Look up ODI 11575807 at NHTSA ↗