2017 Kia SOUL problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
270 owner complaints analyzed
1 distinct recall campaigns
74,000 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 117 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 190 of 270 complaints (70.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Engine operation | 37 | 13.7% |
| Braking behavior | 24 | 8.9% |
| Steering behavior | 13 | 4.8% |
| Electrical and battery issues | 10 | 3.7% |
| Transmission and shifting | 4 | 1.5% |
| Fuel system concerns | 4 | 1.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 190 |
| Unknown Or Other | 32 |
| Power Train | 19 |
| Electrical System | 18 |
| Fuel/Propulsion System | 18 |
| Air Bags | 16 |
| Service Brakes | 12 |
| Steering | 9 |
Engine: 190; Unknown Or Other: 32; Power Train: 19; Electrical System: 18; Fuel/Propulsion System: 18; Air Bags: 16; Service Brakes: 12; Steering: 9
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 29 |
| 25,000 to 49,999 | 7 |
| 50,000 to 74,999 | 25 |
| 75,000 to 99,999 | 31 |
| 100,000 to 149,999 | 23 |
| 150,000 and above | 2 |
Under 25,000: 29; 25,000 to 49,999: 7; 50,000 to 74,999: 25; 75,000 to 99,999: 31; 100,000 to 149,999: 23; 150,000 and above: 2
75,000 to 99,999 miles has the most reports with usable mileage (31). 153 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 7 |
| 2018 | 12 |
| 2019 | 15 |
| 2020 | 29 |
| 2021 | 43 |
| 2022 | 46 |
| 2023 | 41 |
| 2024 | 31 |
| 2025 | 28 |
| 2026 | 18 |
2017: 7; 2018: 12; 2019: 15; 2020: 29; 2021: 43; 2022: 46; 2023: 41; 2024: 31; 2025: 28; 2026: 18
Pattern summary
Engine leads the component reports. Engine operation appears in 37 complaint narratives. Braking behavior appears in 24 complaint narratives. Steering behavior appears in 13 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11309150 · 2020-02-14 (February 14, 2020)
ENGINE- 2017 KIA SOUL 2.0 L 4-CYL. MILEAGE AT THE TIME OF PURCHASE 42,788. MILEAGE AT FAILURE WAS 89,144. USAGE PREDOMINATELY HWY MILES. AT THE TIME OF FAILURE, WE OWNED THE VEHICLE 19 MONTHS. REGULAR OIL CHANGES WITH CASTROL GTX AND EDGE 100% SYNTHETIC 5W20 OIL. FEBRUARY 02, 2020 MY WIFE STARTED THE DAY DRIVING AWAY FROM HOME. THE OUTSIDE TEMPERATURE IN THE 60'S AND SUNNY. DROVE 4.5 MILES TRAVELING 45MPH ON A STRAIGHT LEVEL CITY ROADWAY IN HEAVY TRAFFIC. SHE COULD HAVE BEEN REAR-ENDED OR WHEN TURNING OFF THE ROADWAY WITH LOSS OF POWER T-BONED …
Owner-reported narrative. 89,144 miles reported. Look up ODI 11309150 at NHTSA ↗
Owner report 11320360 · 2020-04-06 (April 6, 2020)
MILEAGE 75,000 AND THE ENGINE THREW A ROD THROUGH THE BOTTOM OF THE ENGINE BLOCK AND THROUGH THE OIL PAN. I PURCHASED THE CAR WITH ABOUT 22,000 MILES. I'VE DRIVEN THE CAR LESS THAN 2 YEARS AND HAVE PUT ABOUT 50,000 MILES ON IT. I HAVE MAINTAINED THE VEHICLE ACCORDING TO MANUFACTURER SPECIFICATIONS WITH REGULAR OIL CHANGES EVERY 5000 MILES. I HAVE NEVER HAD THE CHECK ENGINE OR OIL LIGHTS COME ON SINCE I'VE OWNED THE VEHICLE. WHILE DRIVING ON THE INTERSTATE ABOUT 80 MPH WITH THE CRUISE CONTROL ON, THE CAR STRUGGLED AND FELT LIKE IT WAS G…
Owner-reported narrative. 75,000 miles reported. Look up ODI 11320360 at NHTSA ↗
Owner report 11083435 · 2018-04-05 (April 5, 2018)
WHEN ATTEMPTING TO BRAKE, THE BRAKE'S WILL RELEASE AND THEN GRAB ONTO THE ROTORS AGAIN. ALSO HAVE A SOFT PETAL AND HISSING WHEN PRESSING ON THE BRAKE. THE DEALERSHIP WHERE PURCHASED STATES THAT NOTHING IS WRONG; HOWEVER, I AM EXPERIENCING GRINDING, MY CAR SHAKING AT RANDOM TIMES WHEN ATTEMPTING TO STOP, OR RANDOMLY FAILURE TO STOP, RESULTING IN HAVING TO GO OFF THE ROAD.
Owner-reported narrative. 17,890 miles reported. Look up ODI 11083435 at NHTSA ↗
Owner report 11101156 · 2018-06-11 (June 11, 2018)
MY ENGINE SHUT OFF WHILE I WAS STOPPED AT A RAILROAD CROSSING, ON AN INCLINE. I HAD MY FOOT ON THE BRAKE WHEN IT HAPPENED. ONCE THE TRAIN PASSED, I LET MY FOOT OFF THE BRAKE, AND THE ENGINE SHUT OFF WITHOUT A WARNING OR INDICATION. THE CAR PROCEEDED TO ROLL BACKWARDS INTO TRAFFIC. I TURNED ON MY EMERGENCY LIGHTS ON, PUT THE CAR IN PARK, AND TRIED TO RESTART THE VEHICLE. IT TOOK A MINUTE OR SO BEFORE I WAS ABLE TO RESTART THE CAR. THE SAME PROBLEM HAPPENED 3 DAYS LATER - I WAS JUST ABOUT TO MAKE MY TURN OUT OF A PARKING LOT INTO A MAJOR STREET. …
Owner-reported narrative. 15,000 miles reported. Look up ODI 11101156 at NHTSA ↗
Owner report 11150083 · 2018-11-08 (November 8, 2018)
THE STEERING WHEEL GO LOCKED WHEN IN CURVE RESULTING IN A CRASH WHERE I HIT A POLE IN THE RIGHT SIDE OF THE STREET.
Owner-reported narrative. 14,523 miles reported. Look up ODI 11150083 at NHTSA ↗
Owner report 11196617 · 2019-04-16 (April 16, 2019)
STEERING WHEEL KEEPS LOCKING WHILE DRIVING
Owner-reported narrative. Look up ODI 11196617 at NHTSA ↗
Owner report 11343375 · 2020-08-04 (August 4, 2020)
SOMETHING IS KNOCKING OR TICKING IN THE MOTOR FEELS LIKE UNDER MY FEET OF DRIVERS FLOOR BOARD. HAVE KEPT REGULAR OIL CHANGES ND IT STARTED OFF BY SPITTING AND SPUTTERING WHEN I WOULD COME TO A STOP TO NOW TICKING. WENT TO START IT THE NEXT MORNING TO GO TOO WORK AND IT SOUNDED AWFUL SO I DIDNT DRIVE IT. NOW WHEN I START IT THE BATTERY LIGHT IS ON AND CHECK ENGINE LIGHT IS ON AND IT WILL START FOR ABOUT 3 SEC AN SHUTS OFF.
Owner-reported narrative. 105,654 miles reported. Look up ODI 11343375 at NHTSA ↗
Owner report 11395317 · 2021-02-08 (February 8, 2021)
MY VEHICLE HAS THE SPEAKER LIGHTS PACKAGE... FOR THE PAST FEW MONTHS, I HAVE NOTICED THAT WHEN IM DRIVING MY SPEAKER LIGHTS WILL SOMETIMES FLASH EVEN WITH THE SWITCH SET TO OFF. OTHER TIMES IT WILL CYCLE THROUGH THE MOOD SETTING...AGAIN WHILE THE SWITCH IS OFF. SOME TIMES IT WILL DO BOTH...MOOD LIGHTING AND FLASHING TO BEAT OF THE MUSIC...WHILE SWTICHED TO OFF. ON 2/6/2021, I BROUGHT MY CAR IN FOR SERVICING. I MENTIONED THE ISSUE TO MY SERVICE ADVISOR. TOLD ME THEY WOULD LOOK AT IT...COOL. I'M OKAY WITH THAT. I LEAVE, THEN COME BACK TO CHECK TH…
Owner-reported narrative. 52,300 miles reported. Look up ODI 11395317 at NHTSA ↗
Owner report 11011914 · 2017-08-01 (August 1, 2017)
JUST PURCHASED FIST KEYLESS ENTRY VEHICLE. DEALER TOLD ME IF THE CAR IS RUNNING AND I WALK AWAY WITH KEYS IN MY POCKET THAT THE ENGINE WOULD SHUT OFF. AT WORK NEXT DAY GOT OUT OF CAR WITH HANDS FULL, WENT INTO BUILDING AND EXPRECTED CAR TO SHUT DOWN THREE HOURS LATER CO-WORKER TELLS ME CAR IS RUNNING OUT IN PARKING LOT. WENT OUT TO INVESTIGATE WITHOUT MY KEY, GOT INTO RUNNING VEHICLE AND DROVE AWAY WITH NO KEY. ANYONE COULD HAVE STOLEN THIS VEHICE IN THAT THREE HOUR PERIOD, I COULD HAVE DRIVEN AWAY AND BEEN STRANDED IN A DANGEROUS SITUATION OR…
Owner-reported narrative. 300 miles reported. Look up ODI 11011914 at NHTSA ↗
Owner report 11048730 · 2017-11-27 (November 27, 2017)
THE MANUAL DOES NOT SHOW INSTRUCTIONS ON A KIA SOUL MANUAL TRANSMISSION. THE KIA SOUL BASE MODEL SEEMS TO BE PURCHASED AS A KIA SOUL AUTOMATIC TRANSMISSION WITHOUT THE UPGRADE. THE MANUAL INDICATES THAT THE KIA SOUL MODEL HAS FEATURES AND UPGRADES AND DOES NOT EVEN TOUCH ON MANUAL TRANSMISSION.
Owner-reported narrative. Look up ODI 11048730 at NHTSA ↗
Owner report 11405840 · 2021-03-31 (March 31, 2021)
THE CAR ENGINE STOPPED RUNNING WHILE TRAVELING IN TRAFFIC, STEERING AND BRAKING EFFECTED, QUICKLY ROLLED TO A STOP. ENGINE TOTALLY AND QUICKLY LOST ALL POWER. HIGH PRESSURE FUEL PUMP FOUND TO HAVE BROKEN BY KIA DEALER, AND REPLACED.
Owner-reported narrative. 72,000 miles reported. Look up ODI 11405840 at NHTSA ↗
Owner report 11414118 · 2021-04-27 (April 27, 2021)
YES IVE BEEN EXPERIENCEING A STRONG GAS SMELL WHEN IDLE AND A FAST NOT NORMAL OIL CONSUMPTION AND PROBLEMS WITHE THE ELCTRIC SYSTEM
Owner-reported narrative. 90,000 miles reported. Look up ODI 11414118 at NHTSA ↗