2023 Kia SORENTO PHEV problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
8 owner complaints analyzed
2 distinct recall campaigns
50,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 1 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Electrical System is the most frequently named component, appearing in 3 of 8 complaints (37.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 2 | 25.0% |
| Braking behavior | 2 | 25.0% |
| Electrical and battery issues | 2 | 25.0% |
| Steering behavior | 1 | 12.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 3 |
| Engine | 3 |
| Unknown Or Other | 3 |
| Fuel/Propulsion System | 1 |
| Power Train | 1 |
| Steering | 1 |
| Vehicle Speed Control | 1 |
| Wheels | 1 |
Electrical System: 3; Engine: 3; Unknown Or Other: 3; Fuel/Propulsion System: 1; Power Train: 1; Steering: 1; Vehicle Speed Control: 1; Wheels: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
50,000 to 74,999 miles has the most reports with usable mileage (1). 7 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 1 |
2022: 1; 2023: 2; 2024: 4; 2025: 1
Pattern summary
Electrical System leads the component reports. Transmission and shifting appears in 2 complaint narratives. Braking behavior appears in 2 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11630256 · 2024-12-11 (December 11, 2024)
1. First incident occurred on 10/29/24. My wife pulled into driveway and placed car into Park. When she shifted to reverse, the transmission didn't respond and the car revved to a very high RPM when she took foot off of brake, no foot on gas. Unable to shift it to go forward or backward. She then turned car off, back on, and was able to reverse it. This situation occurred numerous times. 2. Sometimes, after this happened, she'd place it into drive, and the vehicle would only crawl (<5 mph) forward and not accelerate, though gas pedal was to…
Owner-reported narrative. Look up ODI 11630256 at NHTSA ↗
Owner report 11702648 · 2025-12-03 (December 3, 2025)
While driving my 2023 Sorento plug-in hybrid a msg appeared that Charging Stopped Check Cable. When you stop the car and try to drive it will not go into any gear, msg says Shifting Conditions Not Met and Unplug Vehicle to Start and the wheels are locked up (E-brake) and needs a tow truck with dollies in order to load. This happened in the middle of the Highway and it’s happened FOUR times. By the time the dealer looks at it, the problem has cleared and does not show any codes. It’s not easy to reproduce since it just happens sometimes with the…
Owner-reported narrative. Look up ODI 11702648 at NHTSA ↗
Owner report 11541153 · 2023-08-28 (August 28, 2023)
We were driving on the highway at about 65 MPH. Without warning, the vehicle suddenly started to struggle and slowed to about 40 MPH. We were able to safely pull over, but we were in an acceleration lane merging onto another highway and didn't feel safe due to the sudden deceleration. This is a plug-in hybrid. We have driven at 65+ MPH on long rides before, and this was the first time that we noticed that the battery had completely drained. We expect that when the battery is drained that the car would function like a normal hybrid and continue…
Owner-reported narrative. Look up ODI 11541153 at NHTSA ↗
Owner report 11572301 · 2024-02-16 (February 16, 2024)
The contact owns a 2023 Kia Sorento. The contact stated that while operating the vehicle, there was an abnormal squeaking sound coming from the steering column. Additionally, the steering wheel felt tight while turning in either direction. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.
Owner-reported narrative. 50,000 miles reported. Look up ODI 11572301 at NHTSA ↗