2022 Kia SORENTO PHEV: complaints, problems and recalls

Purchased the car new in early February 2022. Within about six weeks, heard a loud bump from under the car as I was pulling away from the driveway, this happened 2-3 times. After these incidents the car felt like it was stuck in first gear, with whining upon acceleration and deceleration. I use the car locally and the speed limit is 25mph, so luckily I didn't have to drive it on the highway. The service center asked me to wait a month for an appointment but allowed me to bring it in when I stated I believed there was a safety issue. The …

Owner-reported narrative. Look up ODI 11460732 at NHTSA ↗

I was traveling on the highway with no cars around, under no overpasses, and the panoramic sunroof exploded. It sounded like a gunshot. It was around 50 degrees and there was no previous sunroof damage.

Owner-reported narrative. Look up ODI 11462366 at NHTSA ↗

Breaks failed to engage while driving on the highway, which almost caused us to have an accident. The car was leased a few months ago so very concerned and will be taking it to the dealership. The autonomous emergency breaking system engaged and prevented the accident.

Owner-reported narrative. Look up ODI 11466724 at NHTSA ↗

This has been recalled after the car arrived to the dealership but before I purchased (it was a special order). I have not been able to purchase for over a week while I wait for the part. My complain is the timely action on this recall.

Owner-reported narrative. Look up ODI 11471905 at NHTSA ↗

While driving our brand new car from dealership, a small stone must have hit. It made a 2-3 inch crack and by the time we were home it was already 12 inch crack. It had happened to me in my Audi and the only thing I could see is a small point in the windshield which I was able to fix. Googling around it seems like I am not the only one who is facing this issue and there was in fact some recall too in the past with Kia cars.

Owner-reported narrative. Look up ODI 11479782 at NHTSA ↗

I received a recall notice for a problem with the front seat seat-belt pretensioners, which apparently deploy abnormally and may project metal fragments into the passengers. Despite being told the repair should only take 1 hour, I cannot get an appointment for 2 months to get it fixed. I have also called Kia corporate but they were unhelpful as well. I do not think 2 months to get a safety recall repaired is reasonable or safe and want to lodge a complaint.

Owner-reported narrative. Look up ODI 11481343 at NHTSA ↗

The contact owns a 2022 Kia Sorento PHEV. The contact stated that upon depression of the accelerator pedal, the vehicle would hesitate without warning. The contact also stated that while attempting to park the vehicle, the gear shifter remained stuck in neutral(N) and the vehicle could not be moved or turned off. The contact called the dealer and had the vehicle towed to the dealer. A diagnostic test was performed; however, the failure could not be duplicated. The manufacturer had also been notified of the failure. The vehicle was not repaired.…

Owner-reported narrative. 500 miles reported. Look up ODI 11486970 at NHTSA ↗

The contact owns a 2022 Kia Sorento PHEV. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Owner-reported narrative. Look up ODI 11495184 at NHTSA ↗

Reported: 2022-03-04 (March 4, 2022)

Kia Motors America (Kia) is recalling certain 2022 Sorento Hybrid and Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.

Consequence: An exploding seat belt pretensioner can project metal fragments into the vehicle, striking vehicle occupants and resulting in injury.

Remedy: Dealers will replace the seatbelt pretensioner(s), free of charge. Owner notification letters were mailed May 3, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC231. This recall is replaced by NHTSA recall number 22V-447. Vehicles already repaired under this recall will need to have the new remedy completed.

Reported: 2022-06-23 (June 23, 2022)

Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.

Consequence: An exploding seat belt pretensioner can project metal fragments into the vehicle, striking vehicle occupants and resulting in injury.

Remedy: Dealers will secure the seat belt pretensioners with a cap, free of charge. Owner notification letters were mailed August 17, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC241. This recall expands and replaces NHTSA recall number 22V-127. Vehicles already repaired under the previous recall will need to have the new remedy completed.

Reported: 2022-09-19 (September 19, 2022)

Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.

Consequence: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.

Reported: 2023-01-25 (January 25, 2023)

Kia America, Inc. (Kia) is recalling certain 2022 Sorento Plug-In Hybrid (PHEV) vehicles. The fuel tank may have been improperly molded, which can result in a fuel leak.

Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy: Deales will inspect and replace the fuel tank, as necessary, free of charge. Owner notification letters were mailed March 22, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC261.

Reported: 2023-08-31 (August 31, 2023)

Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.