2023 Jeep GRAND CHEROKEE problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
382 owner complaints analyzed
21 distinct recall campaigns
18,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 51 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 175 of 382 complaints (45.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 100 | 26.2% |
| Braking behavior | 67 | 17.5% |
| Steering behavior | 53 | 13.9% |
| Transmission and shifting | 28 | 7.3% |
| Engine operation | 25 | 6.5% |
| Fuel system concerns | 2 | 0.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 175 |
| Engine | 83 |
| Unknown Or Other | 62 |
| Suspension | 59 |
| Fuel/Propulsion System | 51 |
| Steering | 41 |
| Power Train | 36 |
| Forward Collision Avoidance: Automatic Emergency Braking | 25 |
Electrical System: 175; Engine: 83; Unknown Or Other: 62; Suspension: 59; Fuel/Propulsion System: 51; Steering: 41; Power Train: 36; Forward Collision Avoidance: Automatic Emergency Braking: 25
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 29 |
| 25,000 to 49,999 | 17 |
| 50,000 to 74,999 | 4 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 29; 25,000 to 49,999: 17; 50,000 to 74,999: 4; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (29). 331 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2022 | 1 |
| 2023 | 83 |
| 2024 | 75 |
| 2025 | 135 |
| 2026 | 88 |
2022: 1; 2023: 83; 2024: 75; 2025: 135; 2026: 88
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 100 complaint narratives. Braking behavior appears in 67 complaint narratives. Steering behavior appears in 53 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11508093 · 2023-02-19 (February 19, 2023)
I was in a head on collision with another car. None of my airbags deployed. The fire department and police department were concerned and shocked that they did not deploy. They cut the wiring to the battery for fear it would deploy late and I was injured in the car with a firefighter holding my neck. My car was a total loss.
Owner-reported narrative. Look up ODI 11508093 at NHTSA ↗
Owner report 11525952 · 2023-06-08 (June 8, 2023)
We have been without service of the Grand Cherokee L vehicle for nearly 6 of the 11 weeks since we leased the vehicle. The four (4) incidents and ‘repair attempts’ to ‘fix’ the randomly/sudden occurring mechanical and electrical problems were inter-related and causal to the mechanical and electrical blackout troubles. 1.02/27/23 Purchase 2.03/20/23 631 total miles traveled. Dash board blackout. a.Service Dept “reset software”. 3.03/31/23 912 total miles traveled. Complete dashboard, radio and navigation blackout a.Service Dept did not experie…
Owner-reported narrative. Look up ODI 11525952 at NHTSA ↗
Owner report 11507874 · 2023-02-17 (February 17, 2023)
Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.
Owner-reported narrative. Look up ODI 11507874 at NHTSA ↗
Owner report 11512274 · 2023-03-16 (March 16, 2023)
Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.
Owner-reported narrative. Look up ODI 11512274 at NHTSA ↗
Owner report 11514912 · 2023-04-01 (April 1, 2023)
There are multiple safety recalls for this vehicle that I have only had for 1 month. I began the new lease with this vehicle beginning of March and the vehicle has been back to the dealership 4 times already. Issue #1: The middle part of the steering wheel where the air bag is located came completely off the steering. It was dangling almost causing my boyfriend and I to get t-boned. Since the middle part of the steering wheel was dangling and me trying to turn the wire got caught in the steering wheel not allowing me turn. I was also very luc…
Owner-reported narrative. Look up ODI 11514912 at NHTSA ↗
Owner report 11518169 · 2023-04-20 (April 20, 2023)
Crunk up the vehicle to leave work and power steering immediately went out, messages and warning lights saying lane departure and blind spot warning were unavailable. No issues prior to this. I drive it to work with no issues or warning lights. I had it towed to dealership because it was unable to be driven. Thank God I was just in a parking lot and not driving down the highway when this happened. It can cause a wreck, killing myself and or another person in the vehicle with me as well as other people involved in the crash. Dealership gave me t…
Owner-reported narrative. Look up ODI 11518169 at NHTSA ↗
Owner report 11525541 · 2023-06-06 (June 6, 2023)
Incident #1 - Power steering issue. While exiting the driveway, I lost power steering along with unresponsive controls such as "lane management" and "traction control." Alert on dash read, "power steering unavailable," and engine light was on. After turning the vehicle off, power steering and other controls returned after about 20 minutes of occasionally turning the vehicle off and on again. Service was performed with a "software update." Incident #2 - About a month later, while driving on the road, I abruptly lost power steering and the abili…
Owner-reported narrative. Look up ODI 11525541 at NHTSA ↗
Owner report 11560336 · 2023-12-15 (December 15, 2023)
Dashboard showed Transmission Error Message: Service Transmission Continue in D, Do Not Shift or Turn off Engine Until you Reach a Desired Location, You may not be able to shift again until serviced. Vehicle was stuck in 1st gear and would not shift out for 5 minutes. Taken to dealer with engine light on and shown pictures of error messages and dealer found nothing wrong with vehicle. This all happened on a highway and I had to navigate from high speeds to slow and stop in the exit lane.
Owner-reported narrative. Look up ODI 11560336 at NHTSA ↗
Owner report 11503558 · 2023-01-25 (January 25, 2023)
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where the ECM was reset; however, while driving the failure recurred and the vehicle stalled. The vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was 197.
Owner-reported narrative. 197 miles reported. Look up ODI 11503558 at NHTSA ↗
Owner report 11557538 · 2023-11-29 (November 29, 2023)
My vehicle was stopped for several minutes on an upgrade, with stopped cars in front of me due to a traffic jam. I needed to keep pressure on the brake, lest my car roll backwards. After about three minutes, brake pedal lost pressure and my foot went to floor. The engine then went into gear and my car rammed car in front. Engine stalled on impact and was hard to restart. Vehicle currently at Jeep dealer awaiting inspection from Stellantis tech team. This situation reported to their customer care center. No warning lights appeared on dash prior…
Owner-reported narrative. Look up ODI 11557538 at NHTSA ↗
Owner report 11542034 · 2023-09-01 (September 1, 2023)
As noted on the IIHS.org website, 2022 and 2023 Jeep Grand Cherokee's built prior to April 2023 experienced a fuel tank rupture in the side impact test conducted by IIHS. Stellantis redesigned the underbody structure to correct this issue. This redesign was put in place on vehicles assembled after March 2023. IIHS originally tested a 2022 Jeep Grand Cherokee in October 2022 and identified the fuel tank rupture during the side impact test. However, IIHS did not post this information on their website until almost a year later when tests of the re…
Owner-reported narrative. Look up ODI 11542034 at NHTSA ↗
Owner report 11676777 · 2025-07-28 (July 28, 2025)
I am reporting two major electrical-related failures in my 2023 Jeep Grand Cherokee Overland that raise serious safety concerns. In February 2025, the vehicle experienced a sudden and complete battery failure with no warning. No lights or messages appeared. I was left stranded and had to tow the vehicle. The dealership found that one battery had completely failed and required replacement, while the second battery had to be recharged. No clear cause was identified. This raised concerns about a deeper electrical or charging system issue. On [XX…
Owner-reported narrative. Look up ODI 11676777 at NHTSA ↗