2014 Jeep GRAND CHEROKEE problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
2,375 owner complaints analyzed
18 distinct recall campaigns
50,000 mi median reported failure mileage
Scope: 2014 model year. Data snapshot: . 1,507 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 468 of 2,375 complaints (19.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 394 | 16.6% |
| Transmission and shifting | 286 | 12.0% |
| Electrical and battery issues | 250 | 10.5% |
| Engine operation | 137 | 5.8% |
| Steering behavior | 110 | 4.6% |
| Fuel system concerns | 69 | 2.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 468 |
| Electrical System | 458 |
| Engine | 408 |
| Seats | 316 |
| Unknown Or Other | 271 |
| Service Brakes | 252 |
| Air Bags | 209 |
| Seat Belts | 187 |
Power Train: 468; Electrical System: 458; Engine: 408; Seats: 316; Unknown Or Other: 271; Service Brakes: 252; Air Bags: 209; Seat Belts: 187
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 503 |
| 25,000 to 49,999 | 238 |
| 50,000 to 74,999 | 307 |
| 75,000 to 99,999 | 245 |
| 100,000 to 149,999 | 171 |
| 150,000 and above | 43 |
Under 25,000: 503; 25,000 to 49,999: 238; 50,000 to 74,999: 307; 75,000 to 99,999: 245; 100,000 to 149,999: 171; 150,000 and above: 43
Under 25,000 miles has the most reports with usable mileage (503). 868 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2013 | 65 |
| 2014 | 312 |
| 2015 | 270 |
| 2016 | 182 |
| 2017 | 129 |
| 2018 | 176 |
| 2019 | 255 |
| 2020 | 318 |
| 2021 | 196 |
| 2022 | 131 |
| 2023 | 141 |
| 2024 | 89 |
| 2025 | 72 |
| 2026 | 39 |
2013: 65; 2014: 312; 2015: 270; 2016: 182; 2017: 129; 2018: 176; 2019: 255; 2020: 318; 2021: 196; 2022: 131; 2023: 141; 2024: 89; 2025: 72; 2026: 39
Pattern summary
Power Train leads the component reports. Braking behavior appears in 394 complaint narratives. Transmission and shifting appears in 286 complaint narratives. Electrical and battery issues appears in 250 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10515619 · 2013-06-07 (June 7, 2013)
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THE TAILLIGHT ON THE REAR LIFT GATE WOULD NOT ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, A SECTION OF THE TAILLIGHT THAT EXTENDED TO THE PASSENGER AND DRIVER SIDE OF THE VEHICLE SECTION WOULD ILLUMINATE. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS WORKING AS DESIGNED. THE CONTACT WAS CONCERNED BECAUSE THERE WAS NOT SUFFICIENT ILLUMINATION TO NOTIFY OTHER DRIVER'S WHENEVER THE BRAKE WAS APPLIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAIL…
Owner-reported narrative. 4,000 miles reported. Look up ODI 10515619 at NHTSA ↗
Owner report 10525987 · 2013-07-21 (July 21, 2013)
THIS VEHICLE HAS ALLEGEDLY BEEN REPAIRED BY THE DEALERSHIP ON FRIDAY FOR THE SAME ISSUE I HAD TODAY. VEHICLE KEEPS JUMPING OUT OF DRIVE AND GOES INTO NEUTRAL. THIS IS A BIG SAFETY ISSUE. WHILE I WAS TRYING TO TURN LEFT THE VEHICLE JUMPED INTO NEUTRAL LEAVING ME TO FACE TRAFFIC COMING TOWARDS ME. I HAD TO PRESS THE BRAKE PEDAL THEN PUT THE VEHICLE BACK INTO DRIVE TO PULL AWAY. THANK GOD I WAS ONLY TRAVELING AT A LOW SPEED AND THE OTHER VEHICLES HAD TIME TO SLOW DOWN BEFORE HITTING ME. EITHER JEEP /CHRYSLER OR MY DEALERSHIP IS LYING WHEN THEY SA…
Owner-reported narrative. 1,146 miles reported. Look up ODI 10525987 at NHTSA ↗
Owner report 10520129 · 2013-06-17 (June 17, 2013)
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL GEAR AND THEN IT STALLED. THE VEHICLE WAS RESTARTED WITHIN A FEW MINUTES. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACTS RESIDENCE. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 300.
Owner-reported narrative. 300 miles reported. Look up ODI 10520129 at NHTSA ↗
Owner report 10520137 · 2013-06-17 (June 17, 2013)
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE MAKING A TURN AT UNKNOWN SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL THEN STALLED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE AFTER BEING RESTARTED SEVERAL MINUTES LATER. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1500.
Owner-reported narrative. 1,500 miles reported. Look up ODI 10520137 at NHTSA ↗
Owner report 10512556 · 2013-05-17 (May 17, 2013)
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL WOULD SPORADICALLY POWER OFF AND REBOOT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REMOVED THE BATTERY CABLE FOR 10 MINUTES BEFORE RECONNECTING. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE EXACT CAUSE OF THE FAILURE WAS UNKNOWN HOWEVER, THE FAILURE RECURRED. THE FAILURE WAS NOT REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 29. THE CURRENT MILEAGE WAS 233.
Owner-reported narrative. 29 miles reported. Look up ODI 10512556 at NHTSA ↗
Owner report 10543552 · 2013-09-13 (September 13, 2013)
FIRST INSTANCE: AT VEHICLE STARTUP, ELECTRONIC GAUGE CLUSTER IMMEDIATELY POSTED "SERVICE IMMEDIATELY" WARNINGS FOR ABS, AIR BAGS, 4X4 SUSPENSION, PARKSENSE, AMONG OTHERS. SPEEDOMETER WAS NOT OPERATIONAL. UNSURE IF BLIND SPOT MONITORING WAS OPERATIONAL. CHECK ENGINE LIGHT REMAINED ON. TURNING OFF IGNITION, OPENING DOORS, AND WAITING SEVERAL MINUTES DID NOT CLEAR THE ISSUE. AFTER WAITING OVERNIGHT, EVERYTHING WAS OPERABLE. AT FIRST SERVICE VISIT, DEALER RECONFIGURED PCM PER CHRYSLER AND RETURNED VEHICLE. SECOND INSTANCE: APPROXIMATELY TWO …
Owner-reported narrative. 7,774 miles reported. Look up ODI 10543552 at NHTSA ↗
Owner report 10511545 · 2013-05-12 (May 12, 2013)
THE VEHICLE STALLED FOR NO REASON. IT TOOK MULTIPLE ATTEMPTS (APPROX 10 TIMES) TO RESTART THE VEHICLE. IT WOULD START AND I COULD DRIVE 40-50 YARDS AND WOULD STALL AGAIN. MULTIPLE LIGHTS CAME ON SUCH AS VEHICLE IN GEAR (IT WASN'T), ETC. ONCE IT DID RESTART AND I WAS ABLE TO DRIVE TO THE DEALER THE CHECK ENGINE LIGHT STAYED ON. THE VEHICLE HAS DONE THIS TWICE NOW WITHOUT CAUSE (I HAVE ONLY HAD THE VEHICLE FOR 4 WEEKS). THE JEEP DEALERSHIP KEPT THE VEHICLE FOR A COUPLE DAYS. THEY WERE FINALLY ABLE TO RESET THE CODES AND DID A SOFTWARE UPDA…
Owner-reported narrative. 810 miles reported. Look up ODI 10511545 at NHTSA ↗
Owner report 10537595 · 2013-08-27 (August 27, 2013)
WHEN USING THE REMOTE START... THE CAR DOES TURN ON. HOWEVER, IT DOESN'T REMEMBER SETTINGS OR ADJUST INSIDE OPTIONS (HEATED SEATS, STEERING WHEEL, DEFROSTERS) IN THE SUMMER THE A/C DOESN'T TRN ON. WHEN I OPEN THE DOOR THAT'S WHEN THE SETTINGS TURN ON. SYSTEM IS NOT RUNNING AS DESIGNED. *TR
Owner-reported narrative. 1,000 miles reported. Look up ODI 10537595 at NHTSA ↗
Owner report 10543814 · 2013-09-16 (September 16, 2013)
WHEN I DROVE THE CAR AT AROUND 60 MPH THE STEERING WHEEL SHAKES SIDE TO SIDE AGGRESSIVELY. THE DEALERSHIP CHANGED TWO DRIVE SHAFTS AND CHECKED THE BALANCE OF THE TIRES. AFTER ALL THAT IT STILL SHAKES THE DEALERSHIP SAID IT JUST HOW THE JEEP RIDES NO CAR OR TRUCK I'VE DROVE EVER DID THAT. I THINK ITS A SAFETY DEFECT IN THE STEERING AT HIGH SPEEDS AND ALL I DRIVE IS EXPRESSWAY DRIVING. A NEW VEHICLE SHOULDN'T DRIVE LIKE THIS. *TR
Owner-reported narrative. 500 miles reported. Look up ODI 10543814 at NHTSA ↗
Owner report 10524183 · 2013-07-10 (July 10, 2013)
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE MANUAL FOR THE VEHICLE STATED THAT THE ENGINE SHOULD SHUT OFF WHEN THE KEY FOB WAS REMOVED FROM THE VEHICLE. THE CONTACT PARKED THE VEHICLE IN A RESIDENTIAL GARAGE OVERNIGHT AND THE FOLLOWING DAY, HE FOUND THAT THE VEHICLE WAS STILL POWERED ON. THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE THE FAILURE CAUSED THE CATALYTIC CONVERTER AND FUEL PUMP TO FAIL. THE ENGINE BECAME EXTREMELY HOT AND REMAINED ON EVEN AFTER THERE WAS NO MORE FUEL IN THE VEHICLE. THE CONTACT SPOKE WI…
Owner-reported narrative. 1,093 miles reported. Look up ODI 10524183 at NHTSA ↗
Owner report 10554779 · 2013-12-04 (December 4, 2013)
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REFUELING, FUEL SPRAYED FROM THE FILLER NECK. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. UPDATED 12/30/13*CN THE CONSUMER STATED WHEN FILLING THE GAS TANK, THE NOZZLE WOULD NOT SHUT OFF.
Owner-reported narrative. 4,000 miles reported. Look up ODI 10554779 at NHTSA ↗