2023 Jeep GRAND CHEROKEE L problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
86 owner complaints analyzed
6 distinct recall campaigns
52,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 20 complaints include usable failure mileage.
Most common problems
Suspension is the most frequently named component, appearing in 31 of 86 complaints (36.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 15 | 17.4% |
| Electrical and battery issues | 8 | 9.3% |
| Transmission and shifting | 5 | 5.8% |
| Steering behavior | 4 | 4.7% |
| Engine operation | 1 | 1.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Suspension | 31 |
| Electrical System | 23 |
| Forward Collision Avoidance: Automatic Emergency Braking | 9 |
| Unknown Or Other | 7 |
| Engine | 6 |
| Forward Collision Avoidance: Warnings | 6 |
| Service Brakes | 6 |
| Steering | 6 |
Suspension: 31; Electrical System: 23; Forward Collision Avoidance: Automatic Emergency Braking: 9; Unknown Or Other: 7; Engine: 6; Forward Collision Avoidance: Warnings: 6; Service Brakes: 6; Steering: 6
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 8 |
| 50,000 to 74,999 | 9 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 8; 50,000 to 74,999: 9; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
50,000 to 74,999 miles has the most reports with usable mileage (9). 66 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 1 |
| 2025 | 42 |
| 2026 | 43 |
2024: 1; 2025: 42; 2026: 43
Pattern summary
Suspension leads the component reports. Braking behavior appears in 15 complaint narratives. Electrical and battery issues appears in 8 complaint narratives. Transmission and shifting appears in 5 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11665371 · 2025-06-06 (June 6, 2025)
My vehicle randomly throws on the parking brake while driving. I have almost been rearended because of it. In order to get the parking brake to release i have to shut off the vehicle and wait 30 seconds then when I restart it, it releases. I get a message on my dashboard when this happens that says Auto Emergency Braking (AEB) limited functionality service required. This has happened multiple times and the dealership has no clue how to fix the issue. This is a safety hazard to not only me, my unborn baby and my family, but also to others on…
Owner-reported narrative. Look up ODI 11665371 at NHTSA ↗
Owner report 11672312 · 2025-07-09 (July 9, 2025)
Generally, for the entire time we've owned the car, it has ongoing and systemic electronics malfunctions. This ranges from the car slamming on its own brakes while driving to systems not working to the seat shifting on its own while driving to false positives in the NAV system, etc. A lot of the malfunctions are funny, some are dangerous, but the common thread is that in spite of months in repair and countless supposed repairs by dealerships, the problems continue. And, yes, some of these absolutely put safety at risk (slamming on the brakes…
Owner-reported narrative. Look up ODI 11672312 at NHTSA ↗
Owner report 11630878 · 2024-12-16 (December 16, 2024)
This vehicle has been making a noise in the front left side since new (day one). The vehicle has been taken to the dealership about 10 times in attempt to fix this issue. During the last service, the dealership performed multiple tests and concluded that the noise source is the engine motor mounts. If they disconnect the electrical plug of the motor mounts all the noises are gone. Consequently, they proceeded to replace the left front motor mount but unfortunately the noise is still there and concluded that there is no fix available right n…
Owner-reported narrative. Look up ODI 11630878 at NHTSA ↗
Owner report 11641811 · 2025-02-10 (February 10, 2025)
Electrical System: The dashboard and screen have repeatedly turned off, the windows have become inoperable, and numerous warning lights and messages have appeared, including alerts for night vision, front camera sensor, and service car. Climate Control System: The system blows inconsistent temperatures, ranging from extremely hot to very cold. It also gets stuck in windshield defrost mode regardless of the selected setting. This has caused dangerous fogging of the windows, obstructing my vision while driving. Drivetrain: The vehicle shakes and …
Owner-reported narrative. Look up ODI 11641811 at NHTSA ↗
Owner report 11690296 · 2025-09-29 (September 29, 2025)
The contact owned a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 23V413000 (SUSPENSION) and 24V132000 (SUSPENSION, STEERING). The contact's wife stated that while driving 35 MPH, the vehicle wobbled, and an abnormal sound was coming from underneath the vehicle. The contact's wife was able to pull to the side of the road. It is unknown if any warning lights were illuminated. After a visual inspection, the contact's wife became aware that the control arm had detached, and the coil spring was on the groun…
Owner-reported narrative. 72,000 miles reported. Look up ODI 11690296 at NHTSA ↗
Owner report 11700451 · 2025-11-19 (November 19, 2025)
Malfunction of the Steering Column Control Module causing a disconnect with all associated components such as causing wipers to run continuously on max, and all listed functions stopped working including; SOS, Jeep Assist, blind spot, high & low beams, brake lights, turn signals, lane assist, horn, rear wiper, windshield washer fluid, airbag deployment, infotainment system, etc. Vehicle is currently at the Dealership in Delmont, PA and is available for inspection. This is a significant safety concern to myself and other drivers due a visibility…
Owner-reported narrative. Look up ODI 11700451 at NHTSA ↗
Owner report 11728673 · 2026-04-01 (April 1, 2026)
Vehicle has experienced repeated electrical system failures affecting engine operation, safety systems, and interior electronics from April 2025 through April 2026. Details: April 2025 (under warranty): Vehicle lost power and died. Dealership replaced batteries. December 2025: While driving, multiple warning lights (check engine, blind spot, lane departure, forward collision, accident avoidance) flashed repeatedly. Battery died and was replaced by AAA. Vehicle taken to dealership due to safety concerns; dealership found no issues. March 2026…
Owner-reported narrative. Look up ODI 11728673 at NHTSA ↗