Jaguar E-PACE problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
25 owner complaints analyzed
6 distinct recall campaigns
9,000 mi median reported failure mileage
Scope: 2018 to 2024 model years. Data snapshot: . 13 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Engine is the most frequently named component, appearing in 12 of 25 complaints (48.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 3 | 12.0% |
| Engine operation | 3 | 12.0% |
| Electrical and battery issues | 2 | 8.0% |
| Braking behavior | 1 | 4.0% |
| Steering behavior | 1 | 4.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 12 |
| Unknown Or Other | 7 |
| Electrical System | 6 |
| Power Train | 5 |
| Fuel System, Gasoline | 2 |
| Fuel/Propulsion System | 2 |
| Service Brakes | 1 |
| Tires:Sidewall | 1 |
Engine: 12; Unknown Or Other: 7; Electrical System: 6; Power Train: 5; Fuel System, Gasoline: 2; Fuel/Propulsion System: 2; Service Brakes: 1; Tires:Sidewall: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 9 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 2 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 9; 25,000 to 49,999: 1; 50,000 to 74,999: 1; 75,000 to 99,999: 2; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (9). 12 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2018 | 1 |
| 2019 | 4 |
| 2020 | 3 |
| 2023 | 1 |
| 2024 | 3 |
| 2025 | 6 |
| 2026 | 7 |
2018: 1; 2019: 4; 2020: 3; 2023: 1; 2024: 3; 2025: 6; 2026: 7
Pattern summary
Engine leads the component reports. Transmission and shifting appears in 3 complaint narratives. Engine operation appears in 3 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11718997 · 2026-02-19 (February 19, 2026)
The car shifts into neutral on the freeway.
Owner-reported narrative. Look up ODI 11718997 at NHTSA ↗
Owner report 11667532 · 2025-06-17 (June 17, 2025)
Description of Incident: While driving on the highway, my 2019 Jaguar E-PACE suddenly and without warning lost power, putting myself and others at serious risk. The vehicle went into limp mode with no prior indication of any issues. Once the failure occurred, a warning message appeared on the dashboard stating “Gearbox Fault,” and the transmission temperature began to rise rapidly. This failure occurred during active highway travel, with no safe shoulder or emergency lane available due to nearby construction. I was nearly rear-ended as I atte…
Owner-reported narrative. Look up ODI 11667532 at NHTSA ↗
Owner report 11736462 · 2026-05-08 (May 8, 2026)
My 2019 Jaguar E-PACE is showing code P26CB related to coolant pump performance. The vehicle is experiencing the same coolant/water pump failure symptoms reported in similar Jaguar vehicles, but my VIN was excluded from coverage. This issue creates risk of overheating, engine damage, and possible loss of power while driving. I believe additional affected VINs may not have been included because my vehicle is now showing the same known failure symptoms despite not being covered.
Owner-reported narrative. Look up ODI 11736462 at NHTSA ↗
Owner report 11682467 · 2025-08-22 (August 22, 2025)
I own a 2020 Jaguar E-PACE (VIN: [XXXX]). At around 84,000 miles, the vehicle experienced a complete transmission failure that requires over $20,000 in repairs. This failure occurred despite multiple prior visits to the dealership for coolant-related warnings and repairs. The vehicle is less than 5 years old. I believe this may be a manufacturing defect affecting the powertrain or cooling system. The failure poses serious safety concerns, especially considering the sudden loss of power on the road. I request an investigation into this issue. •V…
Owner-reported narrative. Look up ODI 11682467 at NHTSA ↗
Owner report 11600232 · 2024-07-08 (July 8, 2024)
The contact owns a 2018 Jaguar E-Pace. The contact stated that while the vehicle was turned off, the front hazard lights were still blinking. The contact's wife opened the driver's door and there was smoke inside the cabin of the vehicle. The contact stated that the smoke odor was coming from the cabin of the vehicle. The contact inspected the vehicle, and the battery was disconnected. The contact stated that the A/C unit, and the heated front seats failed to operate as intended. The vehicle was taken to an independent mechanic where it was dia…
Owner-reported narrative. 68,900 miles reported. Look up ODI 11600232 at NHTSA ↗
Owner report 11624815 · 2024-11-12 (November 12, 2024)
The contact owns a 2024 Jaguar E-Pace. The contact stated while driving at an undisclosed speed, the battery fault warning light illuminated. The contact stated that the battery did not disconnect or charge. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle had been towed to the dealer several times due to the failure. The contact stated that the battery and the wiring harness had been replaced; however, the failure persisted. In addition,…
Owner-reported narrative. 8,500 miles reported. Look up ODI 11624815 at NHTSA ↗
Owner report 11253550 · 2019-09-06 (September 6, 2019)
VEHICLE EXHIBITS VERY HARD DOWNSHIFTS AT LOWER SPEEDS. MAJORITY OF THE OCCURRENCES DRIVER IS NOT ABLE TO BRING THE VEHICLE TO A SMOOTH STOP WITH VEHICLE EXHIBITING VERY HARD DOWNSHIFTING AND OCCASIONALLY ACCOMPANIED BY A 'BOUNCING, IN THE DRIVELINE. UNABLE TO DETERMINE A COMMON ENVIRONMENT, SURFACE, GRADE, SPEED, OR VEHICLE CONFIGURATION. UNABLE TO CONTROL WITH BRAKING OR THROTTLE CONTROL. IN COMPARISON VEHICLE BEHAVIOR WILL CAUSE UNCONTROLLED SLIDE ON SLICK WINTER SURFACES. DEALER, MANUFACTURER CUSTOMER SERVICE, MANUFACTURE CORPORATE REP …
Owner-reported narrative. 5,500 miles reported. Look up ODI 11253550 at NHTSA ↗
Owner report 11230344 · 2019-07-09 (July 9, 2019)
ON 7.9.2019 CAR WAS IN ECO MODE. WENT DOWN HILL, STOPPED AT LIGHT TO TURN RIGHT. CAR TURNED OFF AS SHOULD BUT WOULD NOT COME BACK ON. ALMOST GOT REAR ENDED AS, NO POWER TO CAR AS WAS TRYING TO PULL OFF TO SIDE OF ROAD, ALMOST HIT GUARDRAIL BECAUSE COULD NOT TURN WHEEL EASILY AS NO POWER STEERING. CAR WAS IN DRIVE STILL. HAD TO TRY AND GET OUT OF THE WAY BEFORE I COULD ATTEMPT TO RESTART. HAD TO PUT IN PARK AND START ENGINE AGAIN. VERY DANGEROUS. THE ECO ON/OFF DOES NOT ALWAYS GO OFF WHEN IT SHOULD EVEN THOUGH IT IS TURNED ON. SAME DAY,…
Owner-reported narrative. 8,200 miles reported. Look up ODI 11230344 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2018 | 2 |
| 2019 | 0 |
| 2020 | 0 |
| 2021 | 4 |
| 2022 | 4 |
| 2023 | 3 |
| 2024 | 2 |
2018: 2; 2019: 0; 2020: 0; 2021: 4; 2022: 4; 2023: 3; 2024: 2