Infiniti QX60 HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
34 owner complaints analyzed
4 distinct recall campaigns
39,950 mi median reported failure mileage
Scope: 2014 to 2017 model years. Data snapshot: . 27 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 20 of 34 complaints (58.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 16 | 47.1% |
| Braking behavior | 6 | 17.6% |
| Engine operation | 4 | 11.8% |
| Electrical and battery issues | 2 | 5.9% |
| Fuel system concerns | 1 | 2.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 20 |
| Engine And Engine Cooling | 5 |
| Engine | 4 |
| Hybrid Propulsion System | 4 |
| Unknown Or Other | 4 |
| Vehicle Speed Control | 4 |
| Electrical System | 3 |
| Electronic Stability Control (Esc) | 2 |
Power Train: 20; Engine And Engine Cooling: 5; Engine: 4; Hybrid Propulsion System: 4; Unknown Or Other: 4; Vehicle Speed Control: 4; Electrical System: 3; Electronic Stability Control (Esc): 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 10 |
| 25,000 to 49,999 | 6 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 5 |
| 100,000 to 149,999 | 3 |
| 150,000 and above | 0 |
Under 25,000: 10; 25,000 to 49,999: 6; 50,000 to 74,999: 3; 75,000 to 99,999: 5; 100,000 to 149,999: 3; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (10). 7 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2014 | 4 |
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 5 |
| 2018 | 5 |
| 2019 | 8 |
| 2021 | 1 |
| 2022 | 6 |
| 2023 | 2 |
2014: 4; 2015: 2; 2016: 1; 2017: 5; 2018: 5; 2019: 8; 2021: 1; 2022: 6; 2023: 2
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 16 complaint narratives. Braking behavior appears in 6 complaint narratives. Engine operation appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10617937 · 2014-07-31 (July 31, 2014)
MY CAR JUST SHUTOFF ENGINE MIDDLE OF HIGHWAY..I TOOK IT TO DEALER THEY COULDN'T FIND OUT WHAT'S PROBLEMS,THEY HOLD MY CAR 2WEEKS FINALLY THEY FOUND IT. IT WAS HYBRID ALTERNATOR.. AND JULY 18/2014 MY CAR START FLUTTER WHEN BACK TO DEALER THEY STILL HOLD MY CAR FOR REPLACE THE TRANSMISSION. I FEEL THIS CAR NEED A RECALL FOR SAFETY.. *TR
Owner-reported narrative. 8,800 miles reported. Look up ODI 10617937 at NHTSA ↗
Owner report 10690553 · 2015-02-25 (February 25, 2015)
SEPARATE BUT RELATED ISSUES: 1) CRASH- CAR WAS PARKED AT A GAS STATION WITH NOBODY INSIDE; AFTER A MINUTE OR TWO IT REVERSED, TURNED, CAME TO A STOP, THEN MOVED FORWARD AND CRASHED INTO A WALL. HAVE GAS STATION SURVEILLANCE VIDEO FOOTAGE TO SHOW. HAS BEEN DESCRIBED AS "HAUNTED." PERHAPS RELATED TO ACCIDENT AVOIDANCE SYSTEMS. 2) POWER DOES NOT ENGAGE ON INCLINE- ON SEVERAL OCCASIONS (REPEATABLE) WHEN THE CAR IS ON A MODEST INCLINE AND STOPPED, THE FORWARD POWER DOES NOT ENGAGE CAUSING CAR TO ROLL BACKWARD. GAS MUST BE PRESSED TO 3/4 FULL SPE…
Owner-reported narrative. 9,000 miles reported. Look up ODI 10690553 at NHTSA ↗
Owner report 10618878 · 2014-08-05 (August 5, 2014)
PURCHASED NEW 2014 QX60 HYBRID EQUIPPED WITH TECHNOLOGY PACKAGE, INCLUDING INTELLIGENT BRAKE ASSIST WITH FORWARD COLLISION WARNING, AND DISTANCE CONTROL ASSIST. INITIALLY THE ONLY ISSUE WAS THE VEHICLE HESITATING WHEN STARTING FROM A STOP. THE DEALERSHIP CLAIMED THE VEHICLE NEEDED A BREAK-IN PERIOD TO OPTIMIZE THE ENGINE AND HYBRID SYSTEM. TWO WEEKS LATER AS I WAS DRIVING THROUGH A PARKING LOT LESS THAN 15 MPH, THE DRIVER SEAT BELT SUDDENLY PRE-TENSED TIGHTLY AS I APPLIED THE BRAKES, SUDDENLY PINNING ME TO SEAT UNTIL VEHICLE WAS COMPLETELY S…
Owner-reported narrative. 600 miles reported. Look up ODI 10618878 at NHTSA ↗
Owner report 11065779 · 2018-01-29 (January 29, 2018)
WE PURCHASED THE CAR IN NOVEMBER 11, 2013 AND THE PROBLEMS STARTED SHORTLY THEREAFTER. WE HAVE EXTENSIVE PAPERWORK OVER THE COURSE OF 4 YEARS THAT CONFIRMS THE NUMEROUS TIMES WE'VE UNSUCCESSFULLY ATTEMPTED TO GET INFINITI TO SOLVE THE PROBLEMS. AT ONE POINT, INFINITI SUPPOSEDLY FIXED THE PROBLEM BY COMPLETELY CHANGING OUT THE SOFTWARE BUT THE PROBLEMS RETURNED. IN FACT, EVERY SINGLE TIME WE BROUGHT THE CAR TO INFINITI, EVEN IF IT WAS JUST FOR AN OIL CHANGE OR ROUTINE SERVICE, WE INFORMED THE DEALERSHIP THAT THE CAR WASN'T FUNCTIONING CORRECTLY…
Owner-reported narrative. Look up ODI 11065779 at NHTSA ↗
Owner report 11104593 · 2018-06-28 (June 28, 2018)
ON A RECENT TRIP TO SAN ANTONIO, TX HILL COUNTRY ON A VERY HOT DAY, THE HYBRID SYSTEM OVER-HEATED ON A SLOW SPEED CLIMB TO A STEEP HILL. ENGINE AND TRANSMISSION SHUTTER AND STOPPED POWERING THE WHEELS. THE VEHICLE START TO ROLL BACK ON TO CARS COMING BEHIND. I HAD TO PRESS EMERGENCY BRAKE AND SHUT OFF THE ENGINE FOR 10 MINUTES. ON START THE HYBRID WARNING SIGN WAS STILL ON. HOWEVER THE POWERR TO WHEEL WERE BACK WITH CAR STILL SHUTTERING. FROM THEN ONWARDS HAD TO START AND STOP THE ENGINE UNTIL REACHING THE TOP OF THE HILL. ON REACHING TOP, HAD …
Owner-reported narrative. 54,000 miles reported. Look up ODI 11104593 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2014 | 4 |
| 2015 | 2 |
| 2016 | 2 |
| 2017 | 1 |
2014: 4; 2015: 2; 2016: 2; 2017: 1