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U.S. public vehicle records

Infiniti M problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

15 owner complaints analyzed

2 distinct recall campaigns

45,000 mi median reported failure mileage

Scope: 2003 to 2012 model years. Data snapshot: . 9 complaints include usable failure mileage.

This selection has limited data. It remains available for lookup but is excluded from search indexing.

Owner-reported patterns

Most common problems

Fuel System, Gasoline is the most frequently named component, appearing in 4 of 15 complaints (26.7%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Engine operation426.7%
Transmission and shifting213.3%
Braking behavior213.3%
Steering behavior213.3%
Fuel system concerns16.7%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Fuel System, Gasoline
4
Power Train
3
Electrical System
2
Steering
2
Air Bags
1
Engine And Engine Cooling
1
Equipment
1
Latches/Locks/Linkages:Doors:Latch
1
Component breakdown data
CategoryCount
Fuel System, Gasoline4
Power Train3
Electrical System2
Steering2
Air Bags1
Engine And Engine Cooling1
Equipment1
Latches/Locks/Linkages:Doors:Latch1

Fuel System, Gasoline: 4; Power Train: 3; Electrical System: 2; Steering: 2; Air Bags: 1; Engine And Engine Cooling: 1; Equipment: 1; Latches/Locks/Linkages:Doors:Latch: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
4
25,000 to 49,999
1
50,000 to 74,999
3
75,000 to 99,999
1
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,0004
25,000 to 49,9991
50,000 to 74,9993
75,000 to 99,9991
100,000 to 149,9990
150,000 and above0

Under 25,000: 4; 25,000 to 49,999: 1; 50,000 to 74,999: 3; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (4). 6 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2007
2
2011
6
2012
7
Complaints over time data
CategoryCount
20072
20116
20127

2007: 2; 2011: 6; 2012: 7

Pattern summary

Fuel System, Gasoline leads the component reports. Engine operation appears in 4 complaint narratives. Transmission and shifting appears in 2 complaint narratives. Braking behavior appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10430189 · 2011-10-14 (October 14, 2011)

PURCHASED CAR FROM MARIN INFINITI IN AUGUST, 2011. NEXT DAY CAR STALLED DRIVING IN A 50 MPH ZONE AND HAD TO BE COASTED TO SIDE OF THE ROAD ACROSS TRAFFIC. FUEL GAUGE WAS FOUND TO BE INACCURATE, GAS TANK WAS EMPTY WHEN GAUGE STATED 7/8 FULL. MARIN INFINITI WAS UNABLE TO ASSIST. FUEL SENDING UNIT WAS REPLACED FOR $400. GAS GAUGE CONTINUED TO BE INACCURATE, GIVING FALSE READINGS AND EVEN INCREASING AND DECREASING READINGS AS THE CAR WAS DRIVEN. MY MECHANIC CALLED A LOCAL INFINITI DEALER WHO STATED THIS WAS A KNOWN PROBLEM AND COULD ONLY BE CURED …

Owner-reported narrative. 62,500 miles reported. Look up ODI 10430189 at NHTSA ↗

Owner report 10445909 · 2012-01-30 (January 30, 2012)

CAR SHOWED OVER HALF TANK OF GAS THEN BEGAN SPUDDERING AND STALLED IN THE MIDDLE OF TRAFFIC. ADDED GAS, CAR STARTS AND RUNS FINE. *TT

Owner-reported narrative. 88,009 miles reported. Look up ODI 10445909 at NHTSA ↗

Owner report 10442230 · 2012-01-03 (January 3, 2012)

I RECENTLY BOUGHT A 2009 INFINITI M35. MY VEHICLE AND PROBABLY MANY OTHER 2009 INFINITIS WITH THE 7-SPEED TRANSMISSION HAS THE FOLLOWING ISSUES: 1) HARSH DOWNSHIFTS: THE VEHICLE SUDDENLY DOWNSHIFTS AND THIS ACTION BRAKES THE VEHICLE SIGNIFICANTLY WITHOUT THE DRIVER'S WILL. IF THERE IS ANOTHER VEHICLE FOLLOWING CLOSELY IT MIGHT CRASH THE INFINITI FROM BEHIND. 2) LAG OF POWER: SOMETIMES THE CAR IS "SEARCHING" FOR THE RIGHT GEAR, RESULTING IN A LAG OF POWER. THIS IS VERY DANGEROUS ESPECIALLY WHILE MERGING INTO HIGHWAYS SINCE THE CAR SOMETIM…

Owner-reported narrative. Look up ODI 10442230 at NHTSA ↗

Owner report 10427671 · 2011-09-27 (September 27, 2011)

I HAVE CONCERNING ISSUES WITH THE TRANSMISSION OF THIS VEHICLE SINCE PURCHASE 8/27/2010. THE TRANSMISSION HAS MAJOR HESITATION WHEN ACCELERATING, SLOWING DOWN AND WITH EVERDAY USE(JERKY FEELING IN CITY TRAFFIC) NO MATTER WHAT DRIVE MODE IS USED I.E SPORT, NORMAL, ECO, SNOW MODES. WHETHER YOU PULL OUT TO PASS ON THE FREEWAY OR,PASS BICYCLE ON A NARROW 2 LANE ROAD, AT RESIDENTIAL SPEEDS, THE TRANSMISSION HESITATES DRAMATICALLY(2-5 SECONDS),ACTUALLY TO THE POINT I DON'T FEEL SAFE WITH THIS VEHICLE. I HAVE TAKEN THE VEHICLE BACK TO THE DEALER 4…

Owner-reported narrative. 1,700 miles reported. Look up ODI 10427671 at NHTSA ↗

Owner report 10182093 · 2007-02-09 (February 9, 2007)

I CONTACTED BBB BECAUSE I WAS UNABLE TO GET A SATISFACTORY RESOLUTION FROM INFINITI REGARDING MY SEAT MOVEMENT PROBLEM IN MY 2006 INFINITI M35. I PURCHASED THE VEHICLE ON JANUARY 22, 2006 FROM GLENDALE INFINITI. BY MARCH I WAS ALREADY EXPERIENCING MOVEMENT WITH MY DRIVER'S SEAT WHEN ACCELERATING OR BRAKING. MOVEMENT IS LARGE ENOUGH TO CAUSE MY BODY TO LEAP FORWARD AND, ON OCCASION, CAUSE A SLIGHT BIT OF WHIPLASH. I BROUGHT IN MY VEHICLE MANY TIMES TO HAVE THIS REPAIRED. THEY REPLACED THE SEAT TRACK TWICE BUT THE PROBLEM STILL EXISTS. NOW T…

Owner-reported narrative. Look up ODI 10182093 at NHTSA ↗

Owner report 10379638 · 2011-01-31 (January 31, 2011)

DIFFICULTY IN STEERING A NEW 2011 INFINITY M37S. *TR

Owner-reported narrative. 1,000 miles reported. Look up ODI 10379638 at NHTSA ↗

Owner report 10443392 · 2012-01-11 (January 11, 2012)

I WAS DISAPPOINTED WITH MY 2012 INFINITI M37X PURCHASED ON 1/3/2012 AT INFINITI. MY SAFETY WAS PUT AT RISK WITH THIS VEHICLE. I TOOK DELIVERY OF MY NEW M37X ON THE NIGHT OF 1/4/2012. UPON DELIVERY, I DROVE AT HIGHWAY SPEEDS(65 MPH). THE CAR WAS VIBRATING CONSTANTLY, AND I FELT THE VIBRATIONS PROMINENTLY THROUGH THE STEERING WHEEL. WITHIN TWELVE HOURS OF DELIVERY, I CONTACTED INFINITI ABOUT THE SAFETY ISSUES VIA EMAIL AND TELEPHONE. ON 1/5/2012, I BROUGHT THE VEHICLE TO THE SERVICE DEPARTMENT AT INFINITI. INFINITI DIAGNOSED THE VEHICLE AND DISCO…

Owner-reported narrative. 8 miles reported. Look up ODI 10443392 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

2003
0
2004
0
2007
0
2008
0
2009
0
2011
1
2012
2
Recall campaigns data
CategoryCount
20030
20040
20070
20080
20090
20111
20122

2003: 0; 2004: 0; 2007: 0; 2008: 0; 2009: 0; 2011: 1; 2012: 2

Year-by-year records

Infiniti M model-year comparison
Model yearComplaintsRecallsChange in recalls
200320Not available
2004200
200730Not available
2008100
2009100
201151Not available
201212+1