2017 Ford FUSION problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
1,105 owner complaints analyzed
4 distinct recall campaigns
71,032 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 606 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 392 of 1,105 complaints (35.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 236 | 21.4% |
| Braking behavior | 139 | 12.6% |
| Engine operation | 90 | 8.1% |
| Electrical and battery issues | 68 | 6.2% |
| Steering behavior | 64 | 5.8% |
| Fuel system concerns | 17 | 1.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 392 |
| Power Train | 296 |
| Engine And Engine Cooling | 131 |
| Electrical System | 120 |
| Unknown Or Other | 103 |
| Service Brakes | 50 |
| Steering | 50 |
| Service Brakes, Hydraulic | 48 |
Engine: 392; Power Train: 296; Engine And Engine Cooling: 131; Electrical System: 120; Unknown Or Other: 103; Service Brakes: 50; Steering: 50; Service Brakes, Hydraulic: 48
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 92 |
| 25,000 to 49,999 | 79 |
| 50,000 to 74,999 | 145 |
| 75,000 to 99,999 | 149 |
| 100,000 to 149,999 | 113 |
| 150,000 and above | 28 |
Under 25,000: 92; 25,000 to 49,999: 79; 50,000 to 74,999: 145; 75,000 to 99,999: 149; 100,000 to 149,999: 113; 150,000 and above: 28
75,000 to 99,999 miles has the most reports with usable mileage (149). 499 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 4 |
| 2017 | 45 |
| 2018 | 39 |
| 2019 | 64 |
| 2020 | 90 |
| 2021 | 68 |
| 2022 | 119 |
| 2023 | 221 |
| 2024 | 246 |
| 2025 | 157 |
| 2026 | 52 |
2016: 4; 2017: 45; 2018: 39; 2019: 64; 2020: 90; 2021: 68; 2022: 119; 2023: 221; 2024: 246; 2025: 157; 2026: 52
Pattern summary
Engine leads the component reports. Transmission and shifting appears in 236 complaint narratives. Braking behavior appears in 139 complaint narratives. Engine operation appears in 90 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10993943 · 2017-06-08 (June 8, 2017)
THE VEHICLE WAS PARKED IN A GROCERY STORE PARKING LOT FOR APPROXIMATELY 30 MINUTES. UPON (TRYING) TO LEAVE, THE VEHICLE WOULD NOT SHIFT OUT OF PARK. ALL OTHER SYSTEMS WERE FUNCTIONING NORMALLY. THERE WERE 3 OR 4 WARNINGS DISPLAYED ACROSS THE DASHBOARD HOWEVER, THESE DID NOT REGISTER IN THE COMPUTER SYSTEM. THE RESET OPTIONS PROVIDED IN THE OWNER'S MANUAL WERE NOT EFFECTIVE IN RESOLVING THE ISSUE THEREFORE, THE VEHICLE NEEDED TO BE TOWED TO THE DEALERSHIP. ALSO, ACCORDING TO THE DEALERSHIP, THE VEHICLE DID NOT REPEAT THE PROBLEM THE NEXT DAY. E…
Owner-reported narrative. 2,178 miles reported. Look up ODI 10993943 at NHTSA ↗
Owner report 11003273 · 2017-07-06 (July 6, 2017)
I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I…
Owner-reported narrative. 17,000 miles reported. Look up ODI 11003273 at NHTSA ↗
Owner report 10949943 · 2017-02-06 (February 6, 2017)
WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.
Owner-reported narrative. 1,650 miles reported. Look up ODI 10949943 at NHTSA ↗
Owner report 11048423 · 2017-11-25 (November 25, 2017)
CAR WOULDN'T START AFTER SITTING IN THE DRIVEWAY WAY FOR 2 STRAIGHT DAYS. HAD IT TOWED TO DEALER AND AFTER CHECKING THE VEHICLE OUT, WAS TOLD I HAD A SEVERE ANT PROBLEM AND THE ANTS ATE THE WIRING IN THE FUSECOND BOX. HAD TO REPLACE FUSE BOX OUT OF POCKET BECAUSE I TOLD IT WAS NOT UNDER WARRANTY. I PURCHASED MY VEHICLE FEB 2017. PICKED UP MY VEHICLE AFTER REPAIRS AND A FEW MILES DOWN THE ROAD WHILE SITTING AT A RED LIGHT, MY VEHICLE SHUT DOWN WITH NO WARNING. NUMEROUS ERROR LIGHTS WERE ON, BUT COULDN'T RESTART THE CAR OR PUT INTO GEAR. AFTER…
Owner-reported narrative. 13,000 miles reported. Look up ODI 11048423 at NHTSA ↗
Owner report 10971844 · 2017-04-11 (April 11, 2017)
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFT MODEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Owner-reported narrative. 7,000 miles reported. Look up ODI 10971844 at NHTSA ↗
Owner report 11051151 · 2017-11-29 (November 29, 2017)
IN JULY 2017 I PURCHASED A 2017 FORD FUSION SPORT WITH THE 2.7 V6 WITHIN 300 MILES THE VEHICLE STALLED ON A HILL AND THE CAR STARTED TO ROLL BACKWARDS. I MADE AN APPOINTMENT AND BROUGHT THE CAR INTO THE DEALERSHIP I BOUGHT IT FROM. THEY SCANNED THE CAR AND NO CODES CAME UP AND SAID THERE IS NOTHING THEY CAN DO WITHOUT A CODE. I TOOK THE CAR AND CONTINUED TO DRIVE IT. IT STALLED SEVERAL MORE TIMES, BROUGHT IT IN AGAIN AND NO CODES. THEY TOLD ME FORD WOULD NOT APPROVE ANY REPAIRS ON THIS VEHICLE WITHOUT HAVING A CODE AND A CONFIRMED ISSUE. I'VE B…
Owner-reported narrative. 300 miles reported. Look up ODI 11051151 at NHTSA ↗
Owner report 10904931 · 2016-09-09 (September 9, 2016)
MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…
Owner-reported narrative. 2,000 miles reported. Look up ODI 10904931 at NHTSA ↗
Owner report 10940096 · 2017-01-06 (January 6, 2017)
ISSUE 1: FMVSS CRITICAL SAFETY ISSUE. INTERMITTENT TOTAL FAILURE OF CLIMATE CONTROL SYSTEM, INCLUDING FAILURE OF DEFOGGER CAUSING OBSTRUCTED VISIBILITY IN COLD CLIMATES (VEHICLE IS BASED IN METROPOLITAN DETROIT). THE FAILURE IS BOTH ELECTRICAL AND MECHANICAL. NEITHER THE TOUCH SCREEN NOR THE PHYSICAL CONSOLE BUTTONS RESPOND TO COMMANDS. AFTER SECOND INTERMITTENT FAILURE, THE VEHICLE WAS PARKED OVERNIGHT IN AN ATTACHED HOME GARAGE. AFTER IGNITION, DEFOGGER FUNCTIONED, BUT NO OTHER CLIMATE FUNCTIONS WORKED. DEFOGGER EMITTED A BURNING SMELL…
Owner-reported narrative. 3,000 miles reported. Look up ODI 10940096 at NHTSA ↗
Owner report 10947130 · 2017-01-23 (January 23, 2017)
I WAS IN A MULTI CAR COLLISION WITH SERIOUS FRONT END DAMAGE TO MY VEHICLE. THE FLOOR AIRBAGS ACTIVATED BUT THE STEERING WHEEL AIRBAG DID NOT DEPLOY. MY VEHICLE WAS IN MOTION APPROACHING A FREEWAY ENTRANCE. MY CHEST AND FACE HIT THE STEERING WHEEL CAUSING ME PAIN, BRUISES AND CONTUSIONS. POLICE OFFICER ADVISED ME TO REPORT THE AIR BAG FAILURE.
Owner-reported narrative. 7,000 miles reported. Look up ODI 10947130 at NHTSA ↗
Owner report 11209245 · 2019-05-22 (May 22, 2019)
AS I WAS DRIVING ON THE HIGHWAY MY CAR ENGINE STARTED CUTTING OUT AND CHECK ENGINE LIGHT CAME ON. REPLACED SPARK PLUGS, FUEL FILTER AND COIL PACK. PROBLEM DID NOT RESOLVE. TOOK CAR TO CHAPMAN FORD IN SCOTTSDALE AZ. THEY FOUND THAT THE FUEL INJECTOR IN CYLINDER 2 HAD STUCK OPEN FLOODING THE CYLINDER WITH GASOLINE AND COMPROMISING LUBRICATION IN THAT CYLINDER. REPAIR REQUIRES REMOVING ENGINE AND REBUILDING IT. VEHICLE ONLY HAS 70,000 MILES ON IT OF WHICH 95% IS HIGHWAY MILES. IF I WOULDN'T HAVE KNOWN TO SWITCH IT TO SPORT MODE AND KEEP THE RPM UP…
Owner-reported narrative. 70,000 miles reported. Look up ODI 11209245 at NHTSA ↗
Owner report 11326647 · 2020-05-30 (May 30, 2020)
DIFFICULT TO START AFTER REFUELING (UNAFFECTED BY AMOUNT OF FUEL INSIDE TANK); INTERMITTENTLY GRUNTING/VIBRATION SOUNDS COMING FROM FUEL TANK AT RANDOM INTERVALS. HAPPENS WHILE PARKED AND WHILE IN MOTION. CAR HAS ALSO HAD ELECTRICAL-TYPE HUMMING SOUND COMING FROM GEAR KNOB AND DASH SINCE I BOUGHT IT WITH 36K MILES ON IT. *TR
Owner-reported narrative. 75,000 miles reported. Look up ODI 11326647 at NHTSA ↗