2019 Dodge DURANGO problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
141 owner complaints analyzed
4 distinct recall campaigns
26,059 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 49 complaints include usable failure mileage.
Most common problems
Exterior Lighting is the most frequently named component, appearing in 41 of 141 complaints (29.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 36 | 25.5% |
| Electrical and battery issues | 14 | 9.9% |
| Transmission and shifting | 13 | 9.2% |
| Steering behavior | 9 | 6.4% |
| Engine operation | 8 | 5.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Exterior Lighting | 41 |
| Electrical System | 37 |
| Engine | 24 |
| Unknown Or Other | 19 |
| Service Brakes, Hydraulic | 16 |
| Power Train | 12 |
| Service Brakes | 10 |
| Fuel/Propulsion System | 6 |
Exterior Lighting: 41; Electrical System: 37; Engine: 24; Unknown Or Other: 19; Service Brakes, Hydraulic: 16; Power Train: 12; Service Brakes: 10; Fuel/Propulsion System: 6
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 24 |
| 25,000 to 49,999 | 6 |
| 50,000 to 74,999 | 9 |
| 75,000 to 99,999 | 5 |
| 100,000 to 149,999 | 4 |
| 150,000 and above | 1 |
Under 25,000: 24; 25,000 to 49,999: 6; 50,000 to 74,999: 9; 75,000 to 99,999: 5; 100,000 to 149,999: 4; 150,000 and above: 1
Under 25,000 miles has the most reports with usable mileage (24). 92 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 15 |
| 2020 | 6 |
| 2021 | 12 |
| 2022 | 26 |
| 2023 | 20 |
| 2024 | 24 |
| 2025 | 25 |
| 2026 | 13 |
2019: 15; 2020: 6; 2021: 12; 2022: 26; 2023: 20; 2024: 24; 2025: 25; 2026: 13
Pattern summary
Exterior Lighting leads the component reports. Braking behavior appears in 36 complaint narratives. Electrical and battery issues appears in 14 complaint narratives. Transmission and shifting appears in 13 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11280975 · 2019-11-19 (November 19, 2019)
BRAKES DO NOT FEEL ADEQUATE WHEN TOWING A TRAILER. THE REAR OF THE VEHICLE DROPS DRAMATICALLY WHEN A COMBINED 6000LB BOAT AND TRAILER WHEN HITCHED TO THE FACTORY EQUIPPED TOWING PACKAGE. I WOULD NOT DRIVE THE VEHICLE WITH THIS CONDITION
Owner-reported narrative. 3,500 miles reported. Look up ODI 11280975 at NHTSA ↗
Owner report 11338167 · 2020-07-08 (July 8, 2020)
ON JULY 2, 2020, I WAS DRIVING MY DODGE DURANGO UP AN ISOLATED STEEP MOUNTAIN ROAD IN THE SIERRA NEVADA AT ABOUT 20 MPH WHEN IT SUDDENLY STALLED ON A STEEP GRADE IN THE ROAD. I WAS ABLE TO APPLY THE EMERGENCY BRAKES TO PREVENT THE CAR FROM ROLLING BACKWARDS. THERE WERE NO ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AND THE CAR HAD BEEN OPERATING AT NORMAL TEMPERATURE. AFTER TRYING TO THE RESTART THE CAR, THE ENGINE AT FIRST BEGAN TO OPERATE, THEN ALMOST IMMEDIATELY HESITATED AND DIED. I TRIED AGAIN WITH THE SAME RESULTS, AND EVEN…
Owner-reported narrative. 7,965 miles reported. Look up ODI 11338167 at NHTSA ↗
Owner report 11418211 · 2021-05-23 (May 23, 2021)
On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves…
Owner-reported narrative. Look up ODI 11418211 at NHTSA ↗
Owner report 11420727 · 2021-06-13 (June 13, 2021)
Every 2000 miles, vehicle won’t and keeps asking me for an anti-theft code. I have had it serviced at least 7 times and I have not had the vehicle a year. Every time I take it in they just replaced the battery and the battery cell and it works fine for about a month then it shuts down again
Owner-reported narrative. Look up ODI 11420727 at NHTSA ↗
Owner report 11268880 · 2019-10-16 (October 16, 2019)
ON 10/15/19 I WAS RETURNING MY VEHICLE TO LUSTINE CHRYSLER JEEP DODGE IN WOODBRIDGE, VA FOR ENGINE KNOCKING AND TRANSMISSION THUMPING WHEN (I'M PRETTY SURE I HIT A BUMP ON THE HIGHWAY) AND THE WHOLE ELECTRONIC DASHBOARD FLICKER VERY FAST AND THE VEHICLE ACCELERATED ON ITS OWN. I ARRIVED AT THE DEALERSHIP, THEY VERIFIED A MALFUNCTION CODE AND SENT ME HOME TO RETURN ANOTHER DAY BECAUSE THEY DIDN'T HAVE ANY LOANER VEHICLE TO GIVE ME. I HAVE LOUD ENGINE KNOCKING, THUMPING TRANSMISSION AND THE AC BLOWER DIDN'T WORK OCTOBER 1, 2019.
Owner-reported narrative. 500 miles reported. Look up ODI 11268880 at NHTSA ↗
Owner report 11281110 · 2019-11-19 (November 19, 2019)
AFTER DROPPING OFF MY OLDEST DAUGHTER AT PRESCHOOL, I DROVE FOR ROUGHLY 2.5 MILES AND PARKED THE CAR, I SUFFERED A TOTAL LOSS OF POWER STEERING. THE TRUCK HAS A COMPLETELY ELECTRIC STEERING SYSTEM. THIS OCCURRED 10/31/2019. ON THIS DATE I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP FOR DIAG. THEY CALLED 11/1/2019 AND STATED THAT IT NEEDED A NEW STEERING RACK. IT IS NOW 11/19/2019 AND THE PART IS STILL ON BACK ORDER. CHRYSLER KEEPS PUSHING THE DATE BACK. I STILL DO NOT HAVE THE VEHICLE BACK AND NOT DEFINITIVE DATE OF RETURN. IF THIS WOULD'VE HAPPEN…
Owner-reported narrative. 8,600 miles reported. Look up ODI 11281110 at NHTSA ↗
Owner report 11348939 · 2020-08-12 (August 12, 2020)
WHILE VISITING MISSISSIPPI FROM INDIANA, IN JULY, I KEPT GETTING A "POWER STEERING UNAVAILABLE" "NEED SERVICE". I CALLED AND WAS GOING TO TAKE IT TO A SHOP THERE BUT THE MESSAGE WENT AWAY THE NEXT DAY. WE MADE IT BACK HOME TO INDIANA AND I IMMEDIATELY MADE AN APPOINTMENT AND DROPPED MY VEHICLE OFF. THEY CALLED THE NEXT DAY AND SAID THE MESSAGE NEVER CAME UP FOR THEM, SO THEY RESET THE SYSTEM TO PREVENT IT FROM HAPPENING. THEY SAID THE PART IS VERY EXPENSIVE SO IF THE ISSUE ISN'T GOING ON WHILE THEY HAVE THE VEHICLE THEN THEY CAN'T JUST REPLACE …
Owner-reported narrative. 16,000 miles reported. Look up ODI 11348939 at NHTSA ↗