2019 Chrysler PACIFICA problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
309 owner complaints analyzed
7 distinct recall campaigns
19,090 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 80 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 94 of 309 complaints (30.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 72 | 23.3% |
| Electrical and battery issues | 63 | 20.4% |
| Steering behavior | 52 | 16.8% |
| Transmission and shifting | 38 | 12.3% |
| Engine operation | 31 | 10.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 94 |
| Engine | 81 |
| Power Train | 69 |
| Service Brakes | 55 |
| Unknown Or Other | 50 |
| Steering | 42 |
| Fuel/Propulsion System | 10 |
| Structure:Body | 10 |
Electrical System: 94; Engine: 81; Power Train: 69; Service Brakes: 55; Unknown Or Other: 50; Steering: 42; Fuel/Propulsion System: 10; Structure:Body: 10
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 44 |
| 25,000 to 49,999 | 17 |
| 50,000 to 74,999 | 9 |
| 75,000 to 99,999 | 3 |
| 100,000 to 149,999 | 4 |
| 150,000 and above | 3 |
Under 25,000: 44; 25,000 to 49,999: 17; 50,000 to 74,999: 9; 75,000 to 99,999: 3; 100,000 to 149,999: 4; 150,000 and above: 3
Under 25,000 miles has the most reports with usable mileage (44). 229 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2018 | 1 |
| 2019 | 34 |
| 2020 | 16 |
| 2021 | 30 |
| 2022 | 34 |
| 2023 | 44 |
| 2024 | 52 |
| 2025 | 55 |
| 2026 | 43 |
2018: 1; 2019: 34; 2020: 16; 2021: 30; 2022: 34; 2023: 44; 2024: 52; 2025: 55; 2026: 43
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 72 complaint narratives. Electrical and battery issues appears in 63 complaint narratives. Steering behavior appears in 52 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11205386 · 2019-05-02 (May 2, 2019)
WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.
Owner-reported narrative. 1,851 miles reported. Look up ODI 11205386 at NHTSA ↗
Owner report 11245970 · 2019-08-23 (August 23, 2019)
TL* THE CONTACT RENTED A 2019 CHRYSLER PACIFICA. WHILE THE CONTACT'S EIGHT YEAR OLD DAUGHTER WAS SEAT BELTED IN THE REAR DRIVER'S SIDE SEAT, THE SEAT BELT SEIZED INTO THE LOCK. THE CONTACT HAD TO USE SCISSORS TO CUT THE SEAT BELT. ALSO, THE REAR PASSENGER SIDE SEAT BELT FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED ABRUPTLY. THE CONTACT WAS ABLE TO STAND WITH THE SEAT BELT OPERATING AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS RETURNED TO HERTZ (LOCATED AT THE ORLANDO INTERNATIONAL AIRPORT, 1 AIRPORT BLVD, ORLAN…
Owner-reported narrative. 12,196 miles reported. Look up ODI 11245970 at NHTSA ↗
Owner report 11206511 · 2019-05-09 (May 9, 2019)
THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVING WHILE GRASPING THE STEERING WHEEL FIRMLY TO PREVENT THE VEHICLE FROM VEERING FROM ITS PATH. WILL ALSO OCCUR AT LOWER SPEEDS BUT NOT AS OFTEN. ALSO, WHEN DRIVING ON AN EXPRESSWAY THE STEERING, SOMETIMES BUT NOT EVERY TIME, BECOMES UNSTABLE IF A TRU…
Owner-reported narrative. 500 miles reported. Look up ODI 11206511 at NHTSA ↗
Owner report 11209530 · 2019-05-23 (May 23, 2019)
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE "STOP SAFELY VEHICLE WILL SHUT OFF SOON" MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB ALLEN MOTOR MALL [phone removed], LOCATED AT 725 N MAPLE AVE, DANVILLE, KY 40422) WHERE IT WAS DIAGNOSED THAT THE RELAY SWITCH WAS STUCK. THE PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE AUXILIARY BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER…
Owner-reported narrative. 12,700 miles reported. Look up ODI 11209530 at NHTSA ↗
Owner report 11265170 · 2019-10-03 (October 3, 2019)
2019 CHRYSLER PACIFICA. UNCONTROLLED STEERING WHEEL. *LD THE CONSUMER STATED THE STEERING WHEEL JUMPS TO THE LEFT OR RIGHT. THE FAILURE CAUSED THE CONSUMER TO CRASH INTO A LARGE ROCK DAMAGING THE FRONT END OF THE VEHICLE. *JS
Owner-reported narrative. Look up ODI 11265170 at NHTSA ↗
Owner report 11182632 · 2019-02-26 (February 26, 2019)
THE VEHICLE JERKS (HESITATES) WHILE ACCELERATING FROM A START TO ABOUT 37 MPH. SUSPECT GEARS 1-4. HAVE BEEN TO DEALERSHIP 7 TIMES SINCE I PURCHASED THE NEW VEHICLE. HAVE HAD VALVE BODY REPLACED, ADAPTATIONS RESET, EVEN THE RADIO WAS REPLACED ALREADY. VEHICLE NOW HAS 1000 MILES ON IT AND STILL HAS ISSUES. THE DEALERSHIP SERVICE HAS TRIED EVERYTHING THEY CAN ASIDE FROM REPLACING THE TRANSMISSION. THE ZF 9 TRANSMISSION IS THE PROBLEM AND CHRYSLER (FCA) HAS REFUSED TO FIX THE PROBLEM AS THEY CONTINUE TO GET MANY MANY COMPLAINTS.
Owner-reported narrative. 75 miles reported. Look up ODI 11182632 at NHTSA ↗
Owner report 11265231 · 2019-09-30 (September 30, 2019)
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS STATIONARY AT A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CLEMONS CHRYSLER DODGE JEEP (1601 A AVE W, OSKALOOSA, IA 52577, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE AXLE RODS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT FLUID WAS LEAKING AND …
Owner-reported narrative. 2,000 miles reported. Look up ODI 11265231 at NHTSA ↗
Owner report 11195875 · 2019-04-12 (April 12, 2019)
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, [phone removed]) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A C…
Owner-reported narrative. 1,200 miles reported. Look up ODI 11195875 at NHTSA ↗
Owner report 11245092 · 2019-08-19 (August 19, 2019)
FIRST DAY WE PURCHASED THE VEHICLE, THE ENGINE LIGHT WENT ON AND THE HYBRID BATTERY NEEDED TO BE REPLACED. TWO WEEKS LATER THE VEHICLE KEPT STALLING, AND EVENTUALLY CAME TO A COMPLETE STOP. FOUR WEEKS OF PURCHASE, OUR CAR BEGANS STALLING AGAIN AND OUR ENGINE LIGHT IS BACK ON. TECH SAYS "THE CAR FIXED ITSELF". THE ENGINE LIGHT IS BACK ON AGAIN.
Owner-reported narrative. 58 miles reported. Look up ODI 11245092 at NHTSA ↗