2011 Buick ENCLAVE problems and owner complaints

OUR BUICK ENCLAVE 2011 HAD JUST STARTED DOWN THE DRIVEWAY WHEN IT GOT SLIGHTLY STUCK IN A SMALL AMOUNT OF SNOW. THE CAR WAS TURNED OFF AND MY HUSBAND WENT TO GET A SHOVEL TO RELEASE THE SNOW BY THE WHEEL. WHEN HE TURNED AROUND, BLACK SMOKE WAS COMING FROM THE CAR! HE IMMEDIATELY CALLED THE FIRE DEPARTMENT. IT ONLY TOOK A FEW SECONDS AND FLAMES BURST FROM THE CAR AND IT MADE POPPING NOISES. THE ENGINE OF THE CAR AND THE ENTIRE INSIDE, (SEATS, STEERING WHEEL, GLOVE COMPARTMENT ETC.) WERE COMPLETELY DESTROYED. THE FIREMAN STATED THAT IT WAS AN ELE…

Owner-reported narrative. 44,000 miles reported. Look up ODI 10493026 at NHTSA ↗

DRIVING OFF OF A HIGHWAY. SUDDEN ENGINE SEIZE STEERING LOCK AND ZERO POWER. CAR ROLLED TO A COMPLETE STOP. LUCKILY WE WERE IN A TURNING LANE AND WERE ABLE TO ROLL INTO A SAFE WAITING AREA. NO ONE IN THE VEHICLE WERE INJURED BODILY YET THE MENTAL ANGUISH AND FEAR WAS UNBEARABLE. HAD THIS HAPPENED ON THE HIGHWAY FIVE MINUTES EARLIER , WITH THE HEAVY TRAFFIC, I AM SURE THERE WOULD HAVE BEEN MUCH MORE SERIOUS OUTCOME. THE CAR HAS SINCE BEEN SERVICED. REPLACED WERE A BROKEN ENGINE BELT., AND BAD TENSIONER. WHAT I DON'T UNDERSTAND IS HOW A 3 YEAR OLD…

Owner-reported narrative. 55,378 miles reported. Look up ODI 10552070 at NHTSA ↗

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT HE WAS SITTING ON AN INCLINE WITH THE BRAKES DEPRESSED. AS HE RELEASED THE BRAKES, THE VEHICLE ABNORMALLY ROLLED BACKWARD APPROXIMATELY 300 FEET. THE FAILURE WOULD OCCUR SPORADICALLY WHEN ON AN INCLINE. THE DEALER WAS CONTACTED AND ADVISED THAT THE FAILURE WAS NORMAL. HE THEN CALLED THE MANUFACTURER AND WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 369.

Owner-reported narrative. 300 miles reported. Look up ODI 10386361 at NHTSA ↗

THE VEHICLE ROLLS BACK ON ANY INCLINE. THERE IS NO HAND BRAKE IN THE CENTER CONSOLE, AND ACCORDING TO DOT SAFETY THIS IS NOT LEGAL. MOST CROSSOVERS AND OR SUVS OF THIS SIZE ROLL BACK A FEW INCHES BEFORE THE TRANSMISSION PINS ENGAGE AND STOP THE ROLL BACK. I WAS TOLD FROM GMC THAT THE COMPONENT WAS REMOVE SO THAT THE TRANSMISSION DOESN'T HAVE TO BE SERVICED FOR 100000 MILES. GMC TOLD US THE ONLY THING THEY ARE WILLING TO DO IS INSTALL AND AFTER-MARKET HAND CONTROL AND WILL PAY A PERCENTAGE TOWARD THE COST. TO ME THIS SOUNDS LIKE A BAND-AID FI…

Owner-reported narrative. 100 miles reported. Look up ODI 10398929 at NHTSA ↗

MY 2011 BUICK ENCLAVE ROLLS FORWARD AND BACKWARD ON AN INCLINE WHEN IN DRIVE. THIS IS A SERIOUS SAFETY CONCERN AS THE ROLLBACK IS NOT RESTRICTED AND CAN REACH DANGEROUS SPEEDS DEPENDING ON THE LEVEL OF DECLINE. THIS REQUIRES THE DRIVER TO KEEP FIRM AND CONSISTENT PRESSURE ON THE BRAKE WHEN ON AN INCLINE TO AVOID ROLLING INTO OTHER VEHICLES AND ALSO, GO HEAVY ON GAS TO OVERPOWER THE ROLL WHEN TAKING OFF. THIS IS EVEN WORSE THAN A MANUAL TRANSMISSION VEHICLE AS AT LEAST THEY WILL STOP IF THEY SNUB OUT. *TR

Owner-reported narrative. 100 miles reported. Look up ODI 10418579 at NHTSA ↗

PASSENGER SIDE FRONT WINDOW AND DOOR DEFECTIVE; SPORADIC AND RECURRENT NON-FUNCTION; DEALERSHIP WILL NOT REPAIR BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. SAFETY ISSUE; AS DRIVING AND UNABLE TO REACH PASSENGER SIDE, NOTICED DOOR UNLOCKED. DEALERSHIP SAID WOULD COST 800-900 DOLLARS TO REPLACE ELECTRICAL HARNESS AND WILL NOT REPLACE. *TR

Owner-reported narrative. Look up ODI 10454391 at NHTSA ↗

WHILE DRIVING ON THE I495 BELTWAY IN MD A WARNING CHIME SOUNDED AND THE DRIVER'S DISPLAY STATED THE " SERVICE TRACTION CONTROL, SERVICE STABILITRAK", THEN DISPLAYED "ENGINE POWER REDUCED" . THIS OCCURRED WHILE DRIVING AT 60MPH IN HEAVY TRAFFIC. LOSS OF POWER MADE IT VERY DIFFICULT TO MANEUVER THE VEHICLE FROM THE CENTER HIGHWAY LANES TO THE SHOULDER. LOSS OF POWER NEARLY CAUSED AN ACCIDENT DUE TO CARS TRAVELING AT SPEED FROM BEHIND. WIFE AND TWO YOUNG CHILDREN IN THE CAR AT THE MADE SITUATION EXTREMELY STRESSFUL!! FOLLOWED INSTRUCTIONS IN …

Owner-reported narrative. 98,897 miles reported. Look up ODI 10691364 at NHTSA ↗

RECENTLY HAD TO REPLACE MY POWER STEERING GEAR DUE TO LEAKING SEALS THAT CAUSED FAILURE. ALSO POWER STEERING PUMP HAD TO BE REPLACED. POWER STEERING PUMP IS COVERED UNDER SPECIAL GM WARRANTY (14329 'LOSS OF POWER STEERING ASSIST'), BUT NOT POWER STEERING GEAR. IN DOING RESEARCH, IT SEEMS MANY CONSUMERS HAVE EXPERIENCED A SIMILAR ISSUE, BUT GM HAS NOT ISSUED A RECALL FOR THE POWER STEERING GEAR.

Owner-reported narrative. 74,000 miles reported. Look up ODI 10795011 at NHTSA ↗

(1) DRIVER DOOR BOUNCES BACK AND CLOSES AFTER OPEN IT AND WHEN YOU THINK IT IS SECURE AND ABLE TO EXIT VEHICLE (EVEN IF DONE CAREFULLY, SLOWLY AND DELIBERATELY)--FINGER CAUGHT IN DOOR AND NOW PERMANENTLY BENT AND DAMAGED; (2) BACK HATCH SLAMS DOWN WITH NO WARNING--CLOSED ON ME AND MY 4-YEAR OLD SON WHILE WE WERE STANDING UNDER IT CHANGING HIS CLOTHES; AND (3) FUEL TANK WILL NOT ALLOW GAS TO PUMP (SPENT UP TO 10 MINUTES TRYING TO PUMP GAS AND GOT NOT EVEN 1 GALLON (VIDEO AVAILABLE). HUSBAND FIXED HATCH. ALL WERE REPORTED TO LOCAL DEALER IN PERSO…

Owner-reported narrative. 60,000 miles reported. Look up ODI 10760715 at NHTSA ↗

ON 3 OCCASIONS, WHILE THE CAR WAS DRIVEN, THE CAR STOPPED WITHOUT WARNING. ON ALL THREE OCCASION, THE CAR WILL NOT START. THE FIRST TIME THIS OCCURRED, I TOOK THE CAR TO THE DEALERSHIP, CARL BLACK ROSWELL. THEY REPLACED THE STARTER AND REPLACED ALL THE FUEL INJECTOR. 2-3 DAYS AFTER THE CAR WAS PICKED UP, THE CAR STOPPED AGAIN WHILE MY WIFE WAS DRIVING OUR KIDS TO SCHOOL AND THE CAR WOULDN'T START. THE CAR WAS TOWED TO THE DEALERSHIP AGAIN. THIS TIME, THEY SAID THEY REPLACED THE FUSE BLOCK. A FEW DAYS AFTER I PICKED UP THE CAR FROM THE DEALERSHI…

Owner-reported narrative. 88,000 miles reported. Look up ODI 11197007 at NHTSA ↗