2002 Workhorse W20 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
6 owner complaints analyzed
2 distinct recall campaigns
19,316 mi median reported failure mileage
Scope: 2002 model year. Data snapshot: . 6 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Service Brakes, Hydraulic is the most frequently named component, appearing in 4 of 6 complaints (66.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 6 | 100.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Service Brakes, Hydraulic | 4 |
| Service Brakes, Air:Disc:Caliper | 1 |
| Service Brakes, Hydraulic:Foundation Components:Disc:Caliper | 1 |
Service Brakes, Hydraulic: 4; Service Brakes, Air:Disc:Caliper: 1; Service Brakes, Hydraulic:Foundation Components:Disc:Caliper: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 2; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (4). 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2006 | 1 |
| 2008 | 3 |
| 2010 | 2 |
2006: 1; 2008: 3; 2010: 2
Pattern summary
Service Brakes, Hydraulic leads the component reports. Braking behavior appears in 6 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10177222 · 2006-12-28 (December 28, 2006)
TL* - THE CONTACT STATED HAD RECALL BRAKE WORK DONE WITH 31260 MILES ON VEHICLE. THE DEALER REPAIRED ONLY THE FRONT BRAKED UNDER THE RECALL AND NOT THE REAR. THE CONTACT STATED THAT THE RECALL WAS FOR BOTH FRONT AND REAR BRAKES, AND HE STARTED TO HAVE PROBLEM WITH THE REAR BRAKES. HE THEN TOOK THE RV BACK TO THE DEALER AND THEY DID NOT HONOR THE RECALL TO FIX THE REAR BRAKES. THE CONTACT CALLED THE MANUFACTURER, AND THEY TOLD HIM TO TAKE THE VEHICLE TO LARRY'S RV WHERE THE RECALL CLAIM WAS DENIED AS WELL, BECAUSE HE WAS NOT THE FIRST OWN…
Owner-reported narrative. 31,260 miles reported. Look up ODI 10177222 at NHTSA ↗
Owner report 10233082 · 2008-07-02 (July 2, 2008)
WE HAD A BRAKE RECALL DONE ON OUR 2002 ITASCA SUNCRUISER MOTORHOME (W20 CHASSIS IN JAN 2005, MILEAGE 9141. WHILE ON VACATION IN JULY 2005, THE BRAKES OVERHEATED AND REPAIRS WERE AUTHORIZED BY WORKHORSE AT NO CHARGE AT MILEAGE 9,687. EXPERIENCED OVERHEATING AGAIN IN SEPTEMBER 2007 AT MILEAGE 28819. REPAIRS DONE AT OUR EXPENSE - REPLACE REAR ROTOR, WHEEL SEAL AND BRAKE PADS, ABS RING, REAR ABS SENSOR. AFTER 249 MILES, REAR BRAKE OVERHEATED AT MILEAGE 29,068, CHECKED FOR DAMAGE DUE TO OVERHEATING BUT THERE WAS NONE. HAD TO PAY FOR LABOR TO…
Owner-reported narrative. 28,819 miles reported. Look up ODI 10233082 at NHTSA ↗