2025 Volvo EX90: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
69 owner complaints analyzed
3 distinct recall campaigns
700 mi median reported failure mileage
Scope: 2025 model year. Data snapshot: . 3 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 33 of 69 complaints (47.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 11 | 15.9% |
| Electrical and battery issues | 10 | 14.5% |
| Steering behavior | 8 | 11.6% |
| Transmission and shifting | 4 | 5.8% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 33 |
| Unknown Or Other | 16 |
| Fuel/Propulsion System | 13 |
| Power Train | 9 |
| Vehicle Speed Control | 9 |
| Service Brakes | 7 |
| Engine | 4 |
| Forward Collision Avoidance: Adaptive Cruise Control | 4 |
Electrical System: 33; Unknown Or Other: 16; Fuel/Propulsion System: 13; Power Train: 9; Vehicle Speed Control: 9; Service Brakes: 7; Engine: 4; Forward Collision Avoidance: Adaptive Cruise Control: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (3). 66 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2025 | 21 |
| 2026 | 48 |
2025: 21; 2026: 48
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 11 complaint narratives. Electrical and battery issues appears in 10 complaint narratives. Steering behavior appears in 8 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11634143 · 2025-01-05 (January 5, 2025)
At 164 miles on the odometer, I had the following issues: a. Received a message that the active high beam was not available and that it would be necessary to run the wipers to clean the front camera. I ran the wipers with washer fluid to clear the camera as instructed, but it did not clear the error message during the drive cycle; b. Car has Driver Support System Fault; and c. Car has Lane Keeping Aid Fault later in drive cycle which turned off the lane keeping aid function. Car was taken to dealership on 12/23/2024 and returned to me on…
Owner-reported narrative. Look up ODI 11634143 at NHTSA ↗
Owner report 11634197 · 2025-01-05 (January 5, 2025)
On Saturday, [XXX], I drove from Woodbridge, VA to Fairfax, VA without any issues or error messages. Car was parked and locked for approximately 2 1/4 hours. When I came back out to the car and opened the door, the display behind the steering wheel stated "System communication fault. Pilot Assist deactivated. Find a place to stop and select P to park. When parked, the system will reset." I followed the directions as specified in my parking spot without any change. I moved the car to another location in the parking lot and repeated the p…
Owner-reported narrative. Look up ODI 11634197 at NHTSA ↗
Owner report 11640499 · 2025-02-03 (February 3, 2025)
I was on the 101 freeway on January 20, 2025. I was driving on the far left lane, driving 72-65 miles an hour. The 2025 Volvo EX90 suddenly wouldn't accelerate more than 36 mph. A turtle error came on the screen. "Driving Performance Reduced Drive with Caution Book a Service" message displayed. Due to the car suddenly slowing down, we almost were read ended by a truck. I have kids in the car. This car had multiple faults. I had the car serviced on 01/20/25 and received it back from the dealer on 01/28/25. After, receiving the car two days later…
Owner-reported narrative. Look up ODI 11640499 at NHTSA ↗
Owner report 11641650 · 2025-02-10 (February 10, 2025)
Our EX90 will not charge with our installed Tesla Universal L2 charger. When the charger is connected to the vehicle, it appears to start charging for 2-3 minutes, then I get a Charging Fault, the charger tries to re-initialize, and this loop continues, all while not charging the car. While the car is attempting to charge the EX90 dash shows Power at 1KW or less and the Amps only get up to 4 max, but mainly stay around 1. We contacted Tesla and they said it could be a bad adapter, so they sent a replacement unit. After this unit was installed,…
Owner-reported narrative. Look up ODI 11641650 at NHTSA ↗
Owner report 11651941 · 2025-04-01 (April 1, 2025)
Vehicle: 2024 Volvo EX90 VIN: [XXX] While driving on the highway, the entire digital instrument cluster and infotainment screen went completely black without warning. I could not see my speed, gear indicator, or use turn signals. This created an immediate and dangerous safety hazard, especially at high speed. The issue has occurred more than once, and despite taking the vehicle to the dealership, it has not been permanently resolved. I have filed a California Lemon Law claim with Volvo, and while Volvo acknowledged the defect and promised a…
Owner-reported narrative. Look up ODI 11651941 at NHTSA ↗
Owner report 11660000 · 2025-05-09 (May 9, 2025)
On [XXX] I purchased a brand new 2025 Volvo EX90 from Volvo Cars of North Miami. I’ve been having a number of software glitches since then, but the last incident put my life in direct danger. Yesterday, [XXX] I was driving [XXX] on [XXX] (a four-lane motorway) in Aventura with around 55MPH speed and 76% battery charge. While driving the steering wheel display went dark and at that point, I had no information about my speed or vehicle status typically displayed on the screen. Shortly after that outage the larger Volvo screen started to flicker …
Owner-reported narrative. Look up ODI 11660000 at NHTSA ↗
Owner report 11673479 · 2025-07-14 (July 14, 2025)
The vehicle gear selector had reverse (R) selected and pressing the accelerator pedal caused the vehicle to drive forwards. This appears to have been a result of enabling the "one pedal drive" function from the infotainment display while the gear selector was already in reverse. The mismatch of selected / indicated direction vs the resulting direction is a safety issue
Owner-reported narrative. Look up ODI 11673479 at NHTSA ↗
Owner report 11673483 · 2025-07-14 (July 14, 2025)
Drivers display with vehicle speed and ADAS state goes blank while driving resulting in inability to see current speed or ADAS speed set point. After rebooting the system as previously advised by Volvo, the ADAS speed set point showed "00" while maintaining a speed of 70mph
Owner-reported narrative. Look up ODI 11673483 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
24V869000 · Seats:Critical Fasteners
Reported: 2024-11-19 (November 19, 2024)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2025 EX90 vehicles. The bolts for the second-row free-standing seat may not be tightened properly.
Consequence: An improperly tightened seat may not adequately restrain the occupant during a crash, increasing their risk of injury.
Remedy: Dealers will inspect and tighten the bolts as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo's number for this recall is R10292.
NHTSA campaign record ↗25V071000 · Electrical System:Software | Exterior Lighting:Headlights:Concealment Devices
Reported: 2025-02-07 (February 7, 2025)
Volvo Car USA, LLC (Volvo) is recalling certain 2025 EX90 vehicles. Due to a software error in the low power controller (LPC), the headlight shutters may close over the high and low beams while driving.
Consequence: A loss of headlight function while driving can reduce visibility and increase the risk of a crash.
Remedy: The LPC software will be updated manually, free of charge. Owner notification letters were mailed March 12, 2025. Owners may contact Volvo's customer service at 1-800-458-1552. Volvo's number for this recall is R10298.
NHTSA campaign record ↗25V654000 · Structure:Body:Hatchback/Liftgate:Support Device/Strut
Reported: 2025-09-30 (September 30, 2025)
Volvo Car USA, LLC (Volvo) is recalling certain 2025 EX90 vehicles. A spindle nut may detach from the Power Operated Tailgate (POT) drive units, causing the tailgate to suddenly drop.
Consequence: A tailgate that suddenly drops can hit a person, increasing the risk of injury.
Remedy: Owners are advised not to use the POT function until the repair is completed. Dealers will replace both POT drive units. Owner letters were mailed November 24, 2025. Owners may contact Volvo's customer service at 1-800-458-1552. Volvo's number for this recall is R10342. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 7, 2025.
NHTSA campaign record ↗