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U.S. public vehicle records

2020 Volkswagen PASSAT: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

17 owner complaints analyzed

3 distinct recall campaigns

4,500 mi median reported failure mileage

Scope: 2020 model year. Data snapshot: . 4 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 4 of 17 complaints (23.5%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior211.8%
Steering behavior211.8%
Fuel system concerns211.8%
Electrical and battery issues15.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags
4
Engine
4
Unknown Or Other
4
Electrical System
2
Forward Collision Avoidance: Warnings
2
Fuel/Propulsion System
2
Steering
2
Back Over Prevention: Warnings
1
Component breakdown data
CategoryCount
Air Bags4
Engine4
Unknown Or Other4
Electrical System2
Forward Collision Avoidance: Warnings2
Fuel/Propulsion System2
Steering2
Back Over Prevention: Warnings1

Air Bags: 4; Engine: 4; Unknown Or Other: 4; Electrical System: 2; Forward Collision Avoidance: Warnings: 2; Fuel/Propulsion System: 2; Steering: 2; Back Over Prevention: Warnings: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
4
25,000 to 49,999
0
50,000 to 74,999
0
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,0004
25,000 to 49,9990
50,000 to 74,9990
75,000 to 99,9990
100,000 to 149,9990
150,000 and above0

Under 25,000: 4; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (4). 13 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2020
2
2021
1
2022
1
2023
3
2024
5
2025
2
2026
3
Complaints over time data
CategoryCount
20202
20211
20221
20233
20245
20252
20263

2020: 2; 2021: 1; 2022: 1; 2023: 3; 2024: 5; 2025: 2; 2026: 3

Pattern summary

Air Bags leads the component reports. Braking behavior appears in 2 complaint narratives. Steering behavior appears in 2 complaint narratives. Fuel system concerns appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11360430 · 2020-09-22 (September 22, 2020)

PARK ASSIST NOT AVAILBLE. LOSS OF ENGINE POWER ON LEFT OR RIGHT TURN

Owner-reported narrative. 2,000 miles reported. Look up ODI 11360430 at NHTSA ↗

Owner report 11361235 · 2020-09-26 (September 26, 2020)

I WAS DRIVING DOWN THE HIGHWAY SOUTH SHORE IN RANDOLPH MA STOUGHTON EXITS AND I HEARD A POP IN MY DRIVER SIDE REAR TIRE AND WHEN I PULLED OVER I CHECKED MY TIRE AND MY TIRE WAS COMPLETELY FLAT AND THERE WAS A HOLE APPROXIMATELY THE SIZE OF A HAND GUN BULLET HOLE IN MY RIM. I WAS GOING A LITTLE UNDER THE SPEED LIMIT DUE TO HAVING A 3 YEAR OLD IN THE VEHICLE IN THE FAR RIGHT SLOW LANE. THE FOLLOWING MORNING I WENT TO GET THE TIRE INSPECTED IT WAS CONFIRMED THERE WAS A HUGE PIECE OF GLASS IN MY TIRE.

Owner-reported narrative. 7,500 miles reported. Look up ODI 11361235 at NHTSA ↗

Owner report 11403222 · 2021-03-16 (March 16, 2021)

THE BREAKS IS VERY WEAK I WAS GOING TO HIT THE CAR AT THE FRONT OF ME WITH 1 INCH ! IT TOOK THE CAR LIKE 4 SECONDS TO STOP NOT SURE WAS IT JUST THE BREAKS OR THE BREAKS AND TIRES , THE CAR KEPT MOVING AFTER PRESSING THE BREAKS HARD ENOUGH , I WAS SHAKING SINCE I JUST GOT THE CAR 4 DAYS AGO !

Owner-reported narrative. 200 miles reported. Look up ODI 11403222 at NHTSA ↗

Owner report 11483287 · 2022-09-07 (September 7, 2022)

The Volkswagen Front Assist (sometimes referred to as Forward Collision Warning) system employed without having anything/anyone in front of the vehicle - no traffic in front, behind or on the side and the brakes engaged the brought the car to a complete stop in the street. This has been reported to Volkswagen and we have been told that their engineers are working on this issue but the vehicle is safe to drive. The day was a clear day. Date is approximate - I don't have my phone on me with the photo.

Owner-reported narrative. Look up ODI 11483287 at NHTSA ↗

Owner report 11522933 · 2023-05-19 (May 19, 2023)

HELLO MY DOUGHTER HAD A ACCIDENT CAR WAS TOTAL LOSS AND AIR BAGS DID NOT POP UP AND SEAT BELT WAS NOT TIGHT ENOUGH

Owner-reported narrative. Look up ODI 11522933 at NHTSA ↗

Owner report 11528305 · 2023-06-22 (June 22, 2023)

The contact owns a 2020 Volkswagen Passat. The contact stated while driving at various speeds, the vehicle made abnormal sounds. The contact stated that the vehicle started independently, and the Driver Assist function engaged independently. Additionally, the contact stated that the vehicle was swerving unintendedly and would vibrate while driving. The vehicle was taken to the dealer several times; however, the dealer informed the contact that they could not duplicate the failure. The dealer later replaced the brake rotors; however, the failure…

Owner-reported narrative. 7,000 miles reported. Look up ODI 11528305 at NHTSA ↗

Owner report 11535970 · 2023-08-02 (August 2, 2023)

My clock spring isn’t working after having my vehicle for barely a year. My air bag light is currently on. I can’t use my horn nor use any of the controls on my steering wheel. I’ve paid already 800 plus on previous car issues such as my harness hose. I’m still awaiting reimbursement. Further review and assistance needed.

Owner-reported narrative. Look up ODI 11535970 at NHTSA ↗

Owner report 11571623 · 2024-02-13 (February 13, 2024)

Car wasn’t pulling up the road the epc light came on had to have my vehicle rolled to the next dealer which was 36 miles from where I was. I was traveling from grapevine tx and it start acting up in Huntsville tx. Came out of pocket 1085.00 and that was with a discount for the fuel injector #3 My warranty expired 3000 miles ago. I am the first owner on my vehicle.

Owner-reported narrative. Look up ODI 11571623 at NHTSA ↗

Recall history

3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

19V218000 · Air Bags:Side/Window

Reported: 2019-03-20 (March 20, 2019)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Atlas and 2020 Passat vehicles. An incorrect driver and/or front passenger side impact air bag may have been installed.

Consequence: In an event of a side impact crash, an incorrect side airbag may not deploy as intended, increasing the risk of injury.

Remedy: Volkswagen has inspected and replaced the side air bags, free of charge. The recall was completed in April 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Y8.

NHTSA campaign record ↗
19V389000 · Exterior Lighting:Headlights

Reported: 2019-05-22 (May 22, 2019)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: Without the blocking cap, the headlight aim can be adjusted out of specification, reducing visibility and increasing the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will inspect and, as necessary, block the headlight horizontal adjustment, free of charge. The recall began July 16, 2019. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen's number for this recall is 94L9.

NHTSA campaign record ↗
20V533000 · Air Bags:Passenger Side Frontal:Cushion

Reported: 2020-09-02 (September 2, 2020)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Passat vehicles. The passenger frontal air bag may have been folded incorrectly affecting its deployment force. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Consequence: An incorrectly folded air bag can deploy with too much force, increasing the risk of injury.

Remedy: Volkswagen will notify owners, and dealers will replace the passenger frontal air bag, free of charge. The recall began October 14, 2020. Owners may contact Volkswagen customer service at 1-888-241-2289. Volkswagen's number for this recall is 69AY.

NHTSA campaign record ↗