2017 Toyota PRIUS PRIME: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
42 owner complaints analyzed
0 distinct recall campaigns
6,500 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 19 complaints include usable failure mileage.
Most common problems
Visibility/Wiper is the most frequently named component, appearing in 9 of 42 complaints (21.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 7 | 16.7% |
| Electrical and battery issues | 6 | 14.3% |
| Steering behavior | 4 | 9.5% |
| Engine operation | 3 | 7.1% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Visibility/Wiper | 9 |
| Electrical System | 7 |
| Unknown Or Other | 5 |
| Engine | 4 |
| Service Brakes | 4 |
| Power Train | 3 |
| Seats | 3 |
| Structure:Body | 3 |
Visibility/Wiper: 9; Electrical System: 7; Unknown Or Other: 5; Engine: 4; Service Brakes: 4; Power Train: 3; Seats: 3; Structure:Body: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 17 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 17; 25,000 to 49,999: 0; 50,000 to 74,999: 1; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (17). 23 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 9 |
| 2018 | 8 |
| 2019 | 1 |
| 2020 | 4 |
| 2021 | 6 |
| 2022 | 1 |
| 2023 | 4 |
| 2024 | 3 |
| 2025 | 4 |
| 2026 | 2 |
2017: 9; 2018: 8; 2019: 1; 2020: 4; 2021: 6; 2022: 1; 2023: 4; 2024: 3; 2025: 4; 2026: 2
Pattern summary
Visibility/Wiper leads the component reports. Braking behavior appears in 7 complaint narratives. Electrical and battery issues appears in 6 complaint narratives. Steering behavior appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10965954 · 2017-03-14 (March 14, 2017)
A SMALL ROCK HIT THE WINDSHIELD AND IT BROKE, SEEMS TO BE A WEAK SPOT. I WAS DRIVING ON THE HIGHWAY.
Owner-reported narrative. 7,500 miles reported. Look up ODI 10965954 at NHTSA ↗
Owner report 10983806 · 2017-05-06 (May 6, 2017)
TOYOTA SAFETY CONNECT COMMUNICATION MODULE HAS CEASED FUNCTIONING. VEHICLE TELEMATICS INOPERATIVE. SOS BUTTON INOPERATIVE. COLLISION NOTIFICATION INOPERATIVE. DEALER UNABLE TO DIAGNOSE.
Owner-reported narrative. 4,800 miles reported. Look up ODI 10983806 at NHTSA ↗
Owner report 10995451 · 2017-06-16 (June 16, 2017)
THE VEHICLE HAD AROUND 5K MILES ON IT WHEN THIS OCCURED. A SMALL IMPACT NEAR THE CORNER OF THE WINDSHIELD HAS GROWN TO MULTIPLE SPIDER VEINS SPANNING ACROSS TO WINDSHIELD IN LESS THAN A WEEK. IMPACT HAPPENED WHILE I WAS IN MOTION IN A HIGHWAY WITH FEW CARS AROUND ME. I'VE DRIVEN MY PREVIOUS LEXUS FOR OVER 10 YEARS AND HAD TWO SMALL REPAIRABLE WINDSHIELD IMPACTS. THE FIRST ONE ON MY PRIUS PRIME HAS RESULTED IN CATASTROHIC FAILURE. THE GLASS SHOULD BE MORE RESILIENT THAN THIS!
Owner-reported narrative. 5,000 miles reported. Look up ODI 10995451 at NHTSA ↗
Owner report 11000851 · 2017-06-23 (June 23, 2017)
WINDSHIELD DEVELOPED A CRACK WHICH STARTED EXPANDING RAPIDLY DUE TO HEAT. DEALER REP SAYS ITS DUE TO A ROCK HIT MAYBE BUT THE GLASS DOES NOT SEEM STRONG ENOUGH AS IT WAS THE FIRST BATCH OF PRIUS PRIMES RELEASED IN NOV 2017 AND I GOT MINE FROM THAT BATCH.
Owner-reported narrative. Look up ODI 11000851 at NHTSA ↗
Owner report 11011972 · 2017-08-01 (August 1, 2017)
I HAVE HAD THE PRIUS PRIME FOR ONLY FOUR MONTHS WHEN I WAS DRIVING TO WORK ON A HIGHWAY AND A SMALL ROCK HIT THE EDGE OF MY WINDSHIELD AND IMMEDIATELY LEFT A ONE FOOT CRACK. THERE WERE NO BIG TRUCKS OR BIG RIGS NEAR ME SO I'M NOT SURE WHERE THE ROCK CAME FROM. I READ THE PRIUS FORUMS AND FOUND OUT THAT THEY HAPPENS QUITE OFTEN TO PRIUS OWNERS AND TYPICALLY COSTS $1500 TOTAL TO REPLACE THE WINDSHIELD AND RECALIBRATE THE FORWARD-FACING CAMERA AT THE DEALERSHIP. I HAVE REQUESTED A QUOTE FROM SAFELITE AUTOGLASS AND WILL CALL MY AAA INSURANCE. I SUR…
Owner-reported narrative. 8,800 miles reported. Look up ODI 11011972 at NHTSA ↗
Owner report 11014500 · 2017-08-10 (August 10, 2017)
WINDSHIELD CRACKED WHILE DRIVING ON HIGHWAY. I DID NOT NOTICE ANYTHING HITTING IT, BUT THERE ARE CRACKS ON THE CENTER HIGH POSITION DISCOVERED WHEN I STOPPED. I HAVE CONTACTED GLASS REPAIR SHOP BUT THERE IS NO PARTS TO MAKE REPLACEMENT FOR THIS VEHICLE. THERE IS A NATIONWIDE BACK ORDER ON WINDSHIELD FOR THIS MODEL AND 2016 -17 PRIUS. ALL THE MODELS SEEMS TO HAVE MUCH HIGHER INCIDENTS OF GLASS BREAKAGE.
Owner-reported narrative. 150 miles reported. Look up ODI 11014500 at NHTSA ↗
Owner report 11021222 · 2017-09-02 (September 2, 2017)
MANUFACTURE HAS BEEN UNABLE TO REPAIR THE TOYOTA SAFETY SENSE P (TSS-P) ON MY NEW VEHICLE. WINDSHIELD WAS CRACKED BY ROCK ON FREEWAY SO TOOK CAR TO LOCAL DEALERSHIP, MANHATTAN BEACH TOYOTA ON JULY 28, 2017 TO BE REPLACED. DUE TO NEW WINDSHIELD, THE TSS-P SYSTEM HAD TO BE RECALIBRATE (TOYOTA'S ACTIVE SAFETY SYSTEM THAT IS ON ALL PRIUS PRIMES') RECEIVED CALL ON AUG. 10, 2017 THAT DEALERSHIP COULDN'T REPAIR SYSTEM AND WE NEEDED TO PICK CAR UP. CALL THE TOYOTA CORPORATE OFFICE TO GET ASSISTANCE AND THEY HAVE BEEN WORKING WITH MANHATTAN BEACH TO…
Owner-reported narrative. Look up ODI 11021222 at NHTSA ↗
Owner report 11022509 · 2017-09-10 (September 10, 2017)
THE BLUETOOTH PHONE SYSTEM CREATES A VERY DANGEROUS DISTRACTED DRIVING CONDITION BECAUSE BLUETOOTH PHONE CALLS DO NOT REPEAT DO NOT OVERRIDE THE NAVIGATION SYSTEM AS THEY ARE SUPPOSED TO DO AND LIKE THEY DO IN MY 2006 PRIUS (VIN#: [XXX]). THIS ISSUE WAS SUPPOSED TO BE FIXED IN THE 2017 MODEL YEAR BUT TOYOTA STILL HAS NOT CORRECTED IT. THIS ISSUE HAS BEEN NOTED MULTIPLE TIMES WITH TOYOTA AND WITH THE NHTSA. MY WIFE'S 2013 LEXUS RX 450H (VIN#[XXX]) HAS BEEN REGISTERED BEFORE AND WE RARELY USE THE BUILT IN NAVIGATION NOW FOR SAFETY CONCERNS. MY C…
Owner-reported narrative. 600 miles reported. Look up ODI 11022509 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.