2013 Tiffin ZEPHYR: complaints, problems and recalls

TL* THE CONTACT OWNS A 2013 TIFFIN ZEPHYR. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE SLIDE OUT SECTION INDEPENDENTLY OPENED AND CAUSED THE VEHICLE TO VIBRATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,200. UPDATED 11/14/13*CN THE CONSUMER STATED THE RV WAS SENT TO THE FACTORY THREE(3) TIMES AND NONE OF THE REPAIRS WERE FIXED. UPDATED 11/25/2013 *JS

Owner-reported narrative. 2,300 miles reported. Look up ODI 10549756 at NHTSA ↗

Reported: 2012-02-08 (February 8, 2012)

TIFFIN IS RECALLING CERTAIN MODEL YEAR 2011, 2012, AND 2013 RECREATIONAL VEHICLES, MODELS PHAETON AND ZEPHYR, EQUIPPED WITH A CUMMINS ISB, ISC, ISL, OR ISX DIESEL ENGINE. THE V-BAND CLAMP ASSEMBLY, PART NUMBERS Q187684, Q187685, AND Q187686, USED TO CONNECT THE INLET AND OUTLET CONE SECTIONS TO THE DIESEL OXIDATION CATALYST (DOC)/DIESEL PARTICULATE FILTER (DPF) INCLUDE A T-BOLT WHICH CAN FRACTURE AND FAIL WHEN SUBJECTED TO STRESS OR LOAD. A FRACTURE OR FAILURE OF THE T-BOLT MAY CAUSE THE CLAMP TO LOOSEN AND THE INLET OR OUTLET SECTIONS ATTACHED TO THE DOC/DPF HOUSING TO DISCONNECT.

Consequence: IF THE INLET OR OUTLET SECTIONS DISCONNECT, HOT EXHAUST GASES CAN VENT PRIOR TO EXITING THE TAILPIPE, CREATING THE RISK OF COMBUSTION AND A FIRE. IF BOTH CLAMPS FAIL, THERE IS A RISK IN SOME APPLICATIONS THAT THE DOC/DPF HOUSING MAY DETACH COMPLETELY, CREATING A ROAD HAZARD.

Remedy: TIFFINS IS WORKING WITH CUMMINS TO IDENTIFY AND NOTIFY OWNERS OF THE RECALL CAMPAIGN. REPAIRS WILL BE PERFORMED BY AUTHORIZED CUMMINS DEALERS FREE OF CHARGE. OWNERS MAY CONTACT CUMMINS AT 1-812-377-5000 OR TIFFINS AT 256-356-8661.

Reported: 2012-02-24 (February 24, 2012)

TIFFIN IS RECALLING CERTAIN MODEL YEAR 2009-2010 BUS, AS WELL AS CERTAIN 2009-2011 AND 2013 ZEPHYR RECREATIONAL VEHICLE CHASSIS EQUIPPED WITH AN ELECTRONIC CONTROL MODULE, PART NUMBER 2791-NN2E-001 OR 2791-NN2E-002. WHEN THE BRAKE IS APPLIED, THE CRUISE CONTROL MAY NOT CANCEL. ADDITIONALLY, THESE VEHICLES MAY EXHIBIT AN INADVERTENT, MODERATE INCREASE IN VEHICLE SPEED UNTIL THE VEHICLE REACHES ITS GOVERNED SPEED AFTER THE CRUISE CONTROL IS SET.

Consequence: A DRIVER MAY EXPERIENCE REDUCED CONTROL OF THE VEHICLE IF EITHER THE DRIVER ATTEMPTS TO CANCEL THE CRUISE CONTROL BY APPLYING THE BRAKE OR THE VEHICLE SPEED INCREASES AND THE DRIVER IS UNAWARE OF THE INCREASED SPEED, INCREASING THE RISK OF A CRASH.

Remedy: THE VEHICLES WILL BE REPAIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 9, 2012. OWNERS MAY CONTACT TIFFIN AT 1-256-356-8661.

Reported: 2017-12-22 (December 22, 2017)

Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2009-2018 Allegro and Allegro RED, Bus and Phaeton vehicles, 2009-2010 Bay vehicles, 2011-2018 Breeze vehicles, and 2009-2015, and 2017-2018 Zephyr vehicles. These motorhomes are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Tiffin will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on February 5, 2018. Owners may contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Owners may also contact Tiffin customer service at 1-256-356-8661.