2002 Thor CHATEAU: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
2 owner complaints analyzed
2 distinct recall campaigns
Not available median reported failure mileage
Scope: 2002 model year. Data snapshot: . 0 complaints include usable failure mileage.
Most common problems
Tires is the most frequently named component, appearing in 2 of 2 complaints (100.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Tires | 2 |
Tires: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 2 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
2012: 1; 2013: 1
Pattern summary
Tires leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10487165 · 2012-12-03 (December 3, 2012)
TL* THE CONTACT OWNS A 2000 THOR MOTOR HOME EQUIPPED WITH RUNWAY ENDURO H/T TIRES, SIZE: 225/75R16. THE CONTACT STATED THAT THE STEEL BELT IN THE REAR PASSENGER SIDE TIRE FRACTURED, CAUSING THE RUBBER AND STEEL TO PEEL AWAY RAPIDLY. THE MANUFACTURER AND DEALER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 10487165 at NHTSA ↗
Owner report 10514254 · 2013-05-30 (May 30, 2013)
TL* THE CONTACT OWNS A 2002 THOR TAHOE TRAVEL TRAILER (NA) EQUIPPED WITH CARLISLE RADIAL TRAIL TIRES, SIZE 205/75/R14. THE DOT NUMBER WAS 9QKCFC5004. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT SMELLED BURNING RUBBER. THE RV WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE FRONT PASSENGER'S SIDE TIRE HAD EXPLODED. A SPARE TIRE WAS INSTALLED TEMPORARILY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DEFECTIVE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE RV AND …
Owner-reported narrative. Look up ODI 10514254 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
03V384000 · Equipment:Recreational Vehicle/Trailer
Reported: 2003-10-13 (October 13, 2003)
ON CERTAIN TRAVEL TRAILERS AND FIFTH WHEELS EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE UNITS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.
Consequence: AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.
Remedy: SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR THOR AMERICA AT 570-837-5274.
NHTSA campaign record ↗07V127000 · Equipment:Recreational Vehicle/Trailer
Reported: 2007-03-20 (March 20, 2007)
CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Consequence: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.
Remedy: THOR AMERICA WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR THOR AMERICA AT 1-570-837-1663.
NHTSA campaign record ↗