2015 Thor Motor Coach TUSCANY: complaints, problems and recalls

THIS VEHICLE CONTAINS A BI-DIRECTIONAL RELAY (BIRD) WHICH INTERCONNECTS THE HOUSE AND VEHICLE BATTERIES FOR CHARGING VIA SHORE POWER, GENERATOR, OR ENGINE ALTERNATOR (WHILE DRIVING, OF COURSE) AND FOR THE AUX START FUNCTION IN CASE THE ENGINE BATTERY IS DEAD. THIS RELAY (OR ITS CONTROL CIRCUIT) IS SUBJECT TO FAILURE. I AM ON MY THIRD IN LESS THAN 2 YEARS. THE MOST COMMON SYMPTOM IS LACK OF CHARGING ON THE HOUSE BATTERIES. HOWEVER, IT CAN ALSO LEAD TO A DEAD ENGINE BATTERY IF THAT BATTERY BECOMES DEPLETED WHILE PARKED EVEN THOUGH CONNECTED T…

Owner-reported narrative. Look up ODI 10991973 at NHTSA ↗

I was advised by my Cummins Service Center that the outer glass of double pane hung windows are at risk of falling out while driving. Evidently the glue bonding the two pieces of glass has failed. It’s happening on multiple windows. Evidently this was addressed for some newer models. The windows are made by Hehr which I believe is now owned by Lippert Industries. I feel like this should be a mandatory recall due to its possibility of falling out or off, going airborne like a missile and causing an accident. I noticed this happening before but…

Owner-reported narrative. Look up ODI 11535912 at NHTSA ↗

Reported: 2015-11-10 (November 10, 2015)

Thor Motor Coach (Thor) is recalling certain model year 2011-2016 Thor Challenger, Thor Citation, Thor Hurricane, Thor Tuscany, Thor Windsport, 2011-2012 Thor Astoria, Thor Avanti, Thor Chateau, 2011-2014 Thor Daybreak, 2011-2015 Thor Outlaw, Thor Siesta, 2014-2015 Thor Miramar, 2012 Thor Four Winds, 2008-2011 Damon Astoria, Damon Daybreak, Damon Outlaw, Damon Tuscany, 2008-2012, Damon Challenger, 2008-2010 Damon Essence, 2009-2011 Damon Avanti, Four Winds Chateau, Four Winds Citation, Four Winds Four Winds, Four Winds Hurricane, Four Winds Siesta, Four Winds Windsport, 2009-2010 Four Winds Dorado, Four Winds Dutchmen, Four Winds Magellan, Four Winds Mandalay and 2009 Four Winds Fun Mover, and Four Winds Presidio motorhomes. The affected vehicles are equipped with certain Lippert-brand Coachstep Double and Triple Electric Steps. These steps use a bolt to attach the fan gear assembly to the steps. This bolt may fracture allowing the fan gear to disengage from the steps. As a result, the steps may not remain in the expected position and may be unstable.

Consequence: Unstable entry and exit steps increase the risk of injury.

Remedy: Thor will notify owners, and dealers will install a retainer bracket to reinforce the operating mechanism and replace all of the affected bolts, free of charge. The recall began on January 6, 2016. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000111.

Reported: 2016-06-07 (June 7, 2016)

Thor Motor Coach (TMC) is recalling certain model year 2015-2016 Tuscany motor homes manufactured July 28, 2014, to July 27, 2015. The affected vehicles are built on a Freightliner Custom Chassis and have steering boxes that were manufactured using incorrect internal spacers, resulting in premature wear in the connection between the steering wheel and the front axle.

Consequence: The steering wheel's connection to the front axle could fail resulting in a sudden loss of steering ability, increasing the risk of a crash.

Remedy: TMC will notify owners, and Freightliner Custom Chassis dealers will inspect and replace the steering box if necessary, free of charge. The recall began on June 10, 2016. Note: Owners are urged not to drive their vehicles until they have been inspected. Owners may contact Freightliner Custom Chassis customer service at 1-800-547-0712 or TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000115.

Reported: 2016-06-15 (June 15, 2016)

Thor Motor Coach (TMC) is recalling certain model year 2014-2016 Tuscany motor homes manufactured February 28, 2013, to August 31, 2015 and built on chassis supplied by Daimler Trucks North America. On certain motorhome chassis built with a heavier, adjustable foot pedal, the brake activation signal to certain towed devices may not deactivate when the motorhome service brakes are released.

Consequence: If the brake activation signal to a towed device remains active when the motorhome chassis service brakes are released, the brakes on a towed device may remain engaged depending on brake configuration of the trailer. As a result, the brakes would drag and possibly overheat potentially resulting in a fire. Additionally, following drivers may be confused by the motorhome's actions, increasing the risk of a crash.

Remedy: TMC will notify owners, and Daimler Trucks dealers will modify the affected brake assemblies, free of charge. The recall began on July 21, 2016. Owners may contact TMC customer service at 1-877-855-2867 or Daimler Trucks at 1-800-547-0712. TMC's number for this recall is RC000116.

Reported: 2016-06-27 (June 27, 2016)

Thor Motor Coach (TMC) is recalling certain model year 2014-2016 Tuscany motorhomes manufactured February 28, 2013, to August 31, 2015. The throttle pedal position sensor on the affected vehicles may not return to zero, causing the engine brake to suddenly not activate as expected, reducing the vehicle's deceleration ability.

Consequence: A sudden loss of an engine brake without warning on a motorhome may lead to a reduced brake capacity, potentially increasing the risk of a crash.

Remedy: TMC will notify owners, and dealers for Daimler Trucks North America (DTNA), manufacturer of the motorhome chassis, will replace the throttle pedal, free of charge. The recall began on July 15, 2016. Owners may contact TMC customer service at 1-877-500-1020 or Daimler Warranty Campaign Department at 1-800-547-0712 or by email at DTNA.Warranty.Campaigns@Daimler.com. TMC's number for this recall is RC000119.

Reported: 2016-11-17 (November 17, 2016)

Thor Motor Coach (TMC) is recalling certain model year 2014-2016 Tuscany motorhomes, models 40DX, 40KQ, 40RX, 42GX, 42WX, 44MT, 45AT and 45LT, manufactured April 11, 2013, to October 12, 2015. In the affected vehicles, water may leak into the keyless entry module and cause an electrical short.

Consequence: An electrical short can increase the risk of a fire.

Remedy: TMC will notify owners, and dealers will seal the area around the keyless entry module, free of charge. The recall began on January 10, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000123.

Reported: 2017-02-14 (February 14, 2017)

Thor Motor Coach (TMC) is recalling certain 2014-2015 Tuscany, Tuscany XTE and Palazzo motorhomes. The windshield wiper systems on these vehicles may have been improperly installed or secured, causing the wipers to fail during operation.

Consequence: If the windshield wipers fail, the driver would have decreased visibility, increasing the risk of a crash.

Remedy: TMC will notify owners, and dealers will inspect the wiper system, tightening the wiper nuts to the proper specifications, as necessary, free of charge. The recall began on April 12, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000128.

Reported: 2017-04-27 (April 27, 2017)

Thor Motor Coach (Thor) is recalling certain 2015 Tuscany motorhomes built on a Freightliner Custom Chassis Corporation (FCCC) XCM, XCR, or XCL motorhome chassis manufactured by Daimler Trucks North America (DTNA). In these vehicles with a heavier, adjustable, straight foot pedal, the brake activation signal to certain towed devices may not deactivate when the motorhome service brakes are released.

Consequence: If the brake activation signal to a towed device remains active when the motorhome chassis service brakes are released, the brakes on a towed device may remain engaged depending on brake configuration of the trailer. As a result, the brakes would drag and possibly overheat potentially resulting in a fire. Additionally, following drivers may be confused by the motorhome's actions, increasing the risk of a crash.

Remedy: DTNA has notified owners, and Freightliner dealers will modify the affected pedal assemblies, free of charge. The recall began on November 7, 2016. Owners may contact DTNA customer service at 1-800-547-0712 or Thor customer service at 1-877-500-1020. Thor's number for this recall is FL723AB.

Reported: 2017-09-07 (September 7, 2017)

Thor Motor Coach (TMC) is recalling certain 2014-2016 Ace, Challenger, Daybreak, Hurricane, Miramar, Outlaw, Windsport, Palazzo, Tuscany, and Tuscany XTE motorhomes. The windshield wipers may fail due to the system being incorrectly installed or secured.

Consequence: If the windshield wipers cannot be used, driver visibility would be reduced, increasing the risk of a crash.

Remedy: TMC will notify owners, and dealers will inspect the wiper system to verify it is installed correctly, repairing or replacing the system as necessary, free of charge. The recall began on September 27, 2017. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000146. Note: Although some of the vehicles included in this recall have previously been remedied under recalls 17V-096 or 17V-162, the vehicles may need additional repairs under this campaign.

Reported: 2017-11-22 (November 22, 2017)

Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

Reported: 2018-05-02 (May 2, 2018)

Thor Motor Coach (TMC) is recalling certain 2011-2017 Thor Tuscany and Venetian motorhomes, built on Freightliner Custom Chassis Corporation (FCCC) chassis. The power steering hose on the affected vehicles may be routed incorrectly, and, as a result, the hose may rub against the power stud on the starter motor, possibly causing electrical arcing and a power steering fluid leak.

Consequence: Electrical arcing in the presence of leaking power steering fluid can increase the risk of a fire.

Remedy: FCCC has notified owners, and FCCC dealers will reroute the power steering hose to provide proper clearance, free of charge. The recall began on May 1, 2018. Owners may contact TMC customer service at 1-877-855-2867 or FCCC customer service at 1-800-547-0712. TMC's number for this recall is RC000153.

Reported: 2019-11-07 (November 7, 2019)

Thor Motor Coach (TMC) is recalling certain 2014-2017 Tuscany XTE (models 34ST, 36MQ, 40AX, 40BX, 40EX and 40GQ), 2013-2018 Tuscany (models 38SQ, 40DX, 40KQ, 40RX, 42GX, 42HQ, 42WX, 44MT 45AT and 45LT) and 2016-2020 Venetian (models A40, B42, F42, G36, J40, L40, M37, R40, S40, and T42) motorhomes. The rear reflectors within the taillight lens may be too high, reducing the vehicle's visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: The incorrectly positioned reflectors may make the motorhome less visible to others on the road, increasing the risk of a crash.

Remedy: TMC will notify owners, and dealers will install adhesive reflectors, free of charge. The recall began January 2, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000180.