2017 Thor Motor Coach CHALLENGER: complaints, problems and recalls

WE HAVE OWNED OUR VEHICLE FOR 14 MONTHS WITH UNDER 7000 MILES DRIVEN AND USED APPROXIMATELY 12 TIMES FOR TRIPS. WHILE WE WERE PREPARING TO LEAVE, THE TRIMARK ENTRY DOOR LATCH BROKE LEAVING 3 PEOPLE TRAPPED INSIDE AND ME OUTSIDE. I HAD TO CLIMB THROUGH A WINDOW USING A LADDER WITH TOOLS TO DISASSEMBLE THE LOCK AND PRY OUT THE BROKEN PLUNGER PART. I HAVE ATTACHED A PICTURE THAT REPRESENTS THE PART OF THE LATCH THAT BROKE. CURRENTLY, A DEADBOLT IS KEEPING THE DOOR CLOSE AND AM ALSO USING A VELCRO STRAP TO KEEP THE DOOR FROM OPENING WHILE TRAVE…

Owner-reported narrative. 6,700 miles reported. Look up ODI 11040852 at NHTSA ↗

ON 04/16/2018AT APPROXIMATELY 1:15 WHILE TRAVELING WEST ON I-40 MIDWAY BETWEEN MILE MARKER238AND236I HEARD A LOUD NOISE FROM THE LEFT SIDE OF THE COACH. I IMMEDIATELY LOOKED IN THE LEFT HAND MIRROR, AND SAW WHAT I THOUGHT WAS THE BATTERY COMPARTMENT DOOR, OPEN, FLAPPING IN THE BREEZE. I WAS APPROCHING EXIT236, SO I EXITED AND LOCATED A HOME DEPOT PARKING LOT JUST OFF THE EXIT. I PULLED INTO THE HOME DEPOT PARKING LOT AND UPON CHECKING THE BATTERY COMPARTMENT DOOR, FOUND THAT THE DOOR WAS SECURED. WHAT I SAW WAS IN FACT, THE BATTERY COMPARTMENT …

Owner-reported narrative. 5,136 miles reported. Look up ODI 11097125 at NHTSA ↗

THE PLUNGER ON THE TRIMARK DOOR HANDLE/LOCK MECHANISM BROKE INTERNALLY, LOCKING US OUTSIDE OF OUR MOTOR HOME. THE MOTOR HOME WAS PARKED.

Owner-reported narrative. 6,000 miles reported. Look up ODI 11118508 at NHTSA ↗

The contact owns a 2017 Thor Challenger Motorhome. The contact stated that while driving at 65 MPH, an abnormally loud banging sound was heard and another vehicle honked the contact, alerting him to look in the rearview mirror. The contact noticed styrofoam flying from the motorhome and the external compartment door flapping open. The contact pulled over and examined the RV and became aware that one of the external compartment door skin had separated from the glue. The contact used masking tape to tape the separated door compartment and four ot…

Owner-reported narrative. 19,100 miles reported. Look up ODI 11440444 at NHTSA ↗

My 2017 THOR Challenger was part of NHTSA recall 21V-845. I made repairs to my coach in 2017 and 2018 totaling $4600. I have sent THOR all pictures and receipts from those repairs. I started the process in March 2022. Last week they informed me it is not a Thor recall, and I would have to deal with the company that manufactured the doors for them. I have included recent correspondence with them. I can, if you request, send all my receipt and pictures for the repairs that i had done. I wish to file a formal complaint for the disrega…

Owner-reported narrative. Look up ODI 11483059 at NHTSA ↗

Reported: 2017-06-02 (June 2, 2017)

Thor Motor Coach (Thor) is recalling certain 2017 Challenger 37YT motorhomes. The exhaust pipe from the onboard gasoline generator may be mislocated or missing completely on the subject vehicles.

Consequence: Without a correctly installed generator exhaust pipe, there may be a buildup of carbon monoxide within the interior of the vehicle, increasing the risk of personal injury or death.

Remedy: TMC will notify owners, and dealers will inspect the motorhomes for proper generator exhaust installation and routing, replacing or reinstalling the exhaust, as necessary, free of charge. The recall began on August 3, 2017. Owner's may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000138.

Reported: 2017-10-09 (October 9, 2017)

Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."

Consequence: If the water capacity information is incorrect and it causes the vehicle to be over loaded, there would be an increased risk of a crash.

Remedy: TMC will notify owners and send them corrected labels, free of charge. The recall began on November 15, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000147.

Reported: 2017-11-22 (November 22, 2017)

Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

Reported: 2018-11-16 (November 16, 2018)

Thor Motor Coach (TMC) is recalling certain 2017-2019 Thor Challenger, Miramar, and Outlaw motorhomes. The motorized windshield roller shade at the driver's seating position may unroll without warning while driving.

Consequence: If the windshield roller shade unrolls while driving, it could block the driver's visibility, increasing the risk of a crash.

Remedy: TMC will notify owners, and dealers will install a fastener to ensure the motor will not allow the shade to roll down during while driving. The recall began January 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000165.

Reported: 2021-10-29 (October 29, 2021)

Thor Motor Coach (TMC) is recalling certain 2017 Challenger, Miramar, and Outlaw motorhomes. The external compartment outer door skin may separate from the motorhome during transit.

Consequence: A door skin that separates during transit can become a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect the compartment door skin and replace the door as necessary, free of charge. Owner notification letters were mailed December 28, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000247.