2010 Sutphen SPH 100: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
1 owner complaints analyzed
4 distinct recall campaigns
49,000 mi median reported failure mileage
Scope: 2010 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Electronic Stability Control (Esc) is the most frequently named component, appearing in 1 of 1 complaints (100.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electronic Stability Control (Esc) | 1 |
Electronic Stability Control (Esc): 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (1). 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2018 | 1 |
2018: 1
Pattern summary
Electronic Stability Control (Esc) leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11091166 · 2018-05-01 (May 1, 2018)
REPORT RECEIPT DATE: OCT 03, 2011 NHTSA CAMPAIGN NUMBER: 11E039000 COMPONENT(S): ELECTRONIC STABILITY CONTROL OUR FIRE TRUCKS WERE NOT INCLUDED IN THIS RECALL AT THE TIME OF PUBLISH, BUT WE ARE NOW EXPERIENCING THE RECALL PROBLEMS WITH ONE OF OUR FIRE TRUCKS. THE LAST INCIDENT ALMOST DROVE THE CREW INTO A GUARDRAIL. I STRONGLY BELIEVE THAT THERE OTHER FAULTY WABCO ESC SYSTEMS OUT ON THE MARKET THAT NEED TO BE REPLACED AND OURS IS ONE OF THEM. THANK-YOU! *TT *TR CONSUMER STATED SISTER TRUCK HAD SIMILAR INCIDENT AND STEER THE TRUCK INTO …
Owner-reported narrative. 49,000 miles reported. Look up ODI 11091166 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
10V071000 · Power Train:Driveline:Universal Joint
Reported: 2010-03-02 (March 2, 2010)
SUTPHEN HAS NOTIFIED NHTSA ABOUT A DEFECT IN CERTAIN MODEL YEAR 2004 THROUGH 2010 SPH MODEL FIRE TRUCKS MANUFACTURED BETWEEN JANUARY 2004 AND JANUARY 2010, EQUIPPED WITH SERIES 60 DETROIT DIESEL OR C-13 CATERPILLAR ENGINES. PRE 2007, THE DETROIT DIESEL ENGINES WERE MOUNTED LOW IN THE FRAME WHICH CAUSES VIBRATION IN THE DRIVELINE. POST 2007, A NEW SUSPENSION AND FRAME DESIGN CAUSED THE DRIVELINE ANGLES OF THE DETROIT DIESEL AND CATERPILLAR ENGINES TO BE SLIGHTLY OUT OF ALIGNMENT.
Consequence: VIBRATION IN THE DRIVELINE CAN CAUSE PREMATURE FAILURE OF THE U-JOINTS, INCREASING THE RISK OF A CRASH.
Remedy: SUTPHEN WILL NOTIFY OWNERS AND REPAIR THE FIRE TRUCKS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 8, 2010. OWNERS MAY CONTACT SUTPHEN AT 1-866-287-5549.
NHTSA campaign record ↗11V586000 · Electronic Stability Control (Esc)
Reported: 2011-12-14 (December 14, 2011)
SUTPHEN IS RECALLING CERTAIN MODEL YEAR 2009 THROUGH 2012 VEHICLES AND EQUIPPED WITH MERITOR WABCO ELECTRONIC STABILITY CONTROL (ESC) MODULES. SEE THE LIST ABOVE FOR THE AFFECTED MODELS. UNDER CERTAIN ROAD AND DRIVING CONDITIONS, VEHICLE BODY ROLL AND ROAD INCLINATION CHARACTERISTICS MAY ADVERSELY AFFECT THE SLIP ANGLE CALCULATION OF THE ELECTRONIC STABILITY CONTROL (ESC) SYSTEM. THIS MIGHT CAUSE THE ESC TO PERCEIVE AN OVER STEERING SITUATION AND THEREFORE APPLY THE OUTER WHEEL BRAKE ON THE FRONT AXLE UNTIL THE VEHICLE IS PERCEIVED TO BE STABLE.
Consequence: IF THE DRIVER IS SLOW TO REACT DURING THIS ESC INTERVENTION, THE VEHICLE MAY DEVIATE FROM THE INTENDED LINE OF TRAVEL, INCREASING THE RISK OF A CRASH.
Remedy: SUTPHEN IS WORKING WITH MERITOR WABCO TO REPLACE THE CONTROL MODULE FREE OF CHARGE. PLEASE SEE MERITOR WABCO DEFECT REPORT 11E-039. THE SAFETY RECALL BEGAN ON DECEMBER 16, 2011. OWNERS MAY CONTACT MERITOR ON TRACK CUSTOMER SERVICE AT 1-866-668-7221.
NHTSA campaign record ↗13V565000 · Equipment
Reported: 2013-11-13 (November 13, 2013)
Sutphen Corporation (Sutphen) is recalling certain model year 2003-2012 SPH 100, model year 2000-2004 SP 110, model year 2003-2011 SPI 112 and model year 2003-2011 SAI 110 fire apparatus. In the affected vehicles, the bearings used for the extension of the ladder may seize causing the extension cables passing over them to chafe and fail.
Consequence: Failure of the extend/retract system can cause the aerial to unexpectedly retract. This movement could result in injuries to personnel on or around the vehicle.
Remedy: Sutphen has notified owners, and inspected all of the affected vehicles, repairing them as necessary, free of charge. The recall was completed on May 17, 2013. Owners may contact Sutphen at 1-614-889-1005.
NHTSA campaign record ↗14V718000 · Equipment:Mechanical
Reported: 2014-11-10 (November 10, 2014)
Sutphen Corporation (Sutphen) is recalling certain model year 2000-2014 SPH 100, SP 110, SPI 112, SAI 110 aerial devices manufactured November 5, 2014. The main extension cable on the aerial ladders may fail.
Consequence: A cable failure may cause the ladder to collapse in use, increasing the risk of injury to a user.
Remedy: Sutphen will notify owners, and dealers will inspect and repair or replace the ladders, as necessary, free of charge. The recall began in October 2014. Owners may contact Sutphen customer service at 1-866-287-5549. Sutphen's number for this recall is NACIS# 336120.
NHTSA campaign record ↗