2020 Subaru CROSSTREK: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
68 owner complaints analyzed
0 distinct recall campaigns
5,200 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 31 complaints include usable failure mileage.
Most common problems
Visibility/Wiper is the most frequently named component, appearing in 30 of 68 complaints (44.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 10 | 14.7% |
| Transmission and shifting | 5 | 7.4% |
| Braking behavior | 5 | 7.4% |
| Engine operation | 4 | 5.9% |
| Steering behavior | 4 | 5.9% |
| Fuel system concerns | 1 | 1.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Visibility/Wiper | 30 |
| Electrical System | 10 |
| Power Train | 9 |
| Unknown Or Other | 9 |
| Engine | 5 |
| Visibility:Windshield | 3 |
| Forward Collision Avoidance: Automatic Emergency Braking | 2 |
| Fuel/Propulsion System | 2 |
Visibility/Wiper: 30; Electrical System: 10; Power Train: 9; Unknown Or Other: 9; Engine: 5; Visibility:Windshield: 3; Forward Collision Avoidance: Automatic Emergency Braking: 2; Fuel/Propulsion System: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 28 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 28; 25,000 to 49,999: 2; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (28). 37 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 15 |
| 2021 | 18 |
| 2022 | 12 |
| 2023 | 7 |
| 2024 | 3 |
| 2025 | 7 |
| 2026 | 6 |
2020: 15; 2021: 18; 2022: 12; 2023: 7; 2024: 3; 2025: 7; 2026: 6
Pattern summary
Visibility/Wiper leads the component reports. Electrical and battery issues appears in 10 complaint narratives. Transmission and shifting appears in 5 complaint narratives. Braking behavior appears in 5 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11300166 · 2020-01-17 (January 17, 2020)
I WAS DRIVING AT 70 MPH ON SMOOTH INTERSTATE HIGHWAY WITH LIGHT TRAFFIC . THERE WAS A LOUD EXPLOSION. AFTER STOPPING IN A SAFE LOCATION, I DISCOVERED THE MOON ROOF HAD SHATTERED INTO TINY PIECES. I AM POSITIVE THERE WERE NO ROCKS OR STRUCTURES ABOVE..THERE WAS 1500 MILES ON THE CAR. THE SLIDING CEILING WAS CLOSED OR THERE WOULD BE SHATTERED GLASS ALL OVER THE INTERIOR. NO ONE WAS INJURED BUT IT WAS VERY DISTRACTING AND COULD HAVE CAUSED ME TO LOOSE CONTROL. THE MOONROOF GLASS MAY HAVE BEEN FAULTY. THE DEALER REPLACED IT AT NO COST TO ME.
Owner-reported narrative. 1,500 miles reported. Look up ODI 11300166 at NHTSA ↗
Owner report 11315898 · 2020-03-03 (March 3, 2020)
MINOR ROCK CHIP, NO LARGER THAN A WATCH SCREW, NEAR THE WINDOW MOUNT QUICKLY DEVELOPED INTO A 4-INCH CRACK OVER A PERIOD OF APPROXIMATELY 12 HOURS. ROCK CHIP OCCURRED ON CITY STREETS, MOVING NO FASTER THAN 40 MPH.
Owner-reported narrative. 1,000 miles reported. Look up ODI 11315898 at NHTSA ↗
Owner report 11318064 · 2020-03-14 (March 14, 2020)
THERE IS A CHIP ON THE WINDSHIELD ABOUT 2 MONTHS AFTER I PURCHASED MY 2020 SUBARU CROSSTREK. I DO NOT KNOW EXACTLY WHEN OR HOW THIS HAPPENED AND HAVE ONLY BEEN DRIVING ON PAVED ROADS.
Owner-reported narrative. 2,800 miles reported. Look up ODI 11318064 at NHTSA ↗
Owner report 11321959 · 2020-04-22 (April 22, 2020)
WE HAD A REMOTE START INSTALLED BY THE DEALERSHIP PRIOR TO ACCEPTING DELIVERY OF THE CAR. TWO DAYS LATER, THE CAR WOULD NOT START. THE CAR WAS COMPLETELY UNABLE TO START. THE SUBARU DEALERSHIP (SPORT SUBARU SOUTH IN ORLANDO FL) SENT A TECHNICIAN TO REPAIR THE CAR, RATHER THAN TOWING IT TO A DEALERSHIP AND REPAIRING IT THERE. THE TECHNICIAN CONFIRMED THE REMOTE START WAS DEFECTIVE AND REROUTED THE STARTING PROCEDURE. SINCE THEN, THE CAR MAKES A HORRIBLE NOISE ON COLD STARTS. THE CAR WAS TAKEN IN TO HAVE THE REST OF THE REMOTE START COMPONENTS RE…
Owner-reported narrative. 203 miles reported. Look up ODI 11321959 at NHTSA ↗
Owner report 11324830 · 2020-05-16 (May 16, 2020)
WHILE SITTING AT RED LIGHT, I HEARD A POP. AFTER EXAMINING CAR, REALIZED THAT THE WINDSHIELD HAD CRACKED NEAR THE REAR VIEW MIRROR. *TR
Owner-reported narrative. 4,600 miles reported. Look up ODI 11324830 at NHTSA ↗
Owner report 11326543 · 2020-05-29 (May 29, 2020)
JUST UNDER 1600 MILES NOTICED CRACK EXTENDING FROM THE RIGHT HAND EDGE OF THE WINDSHIELD APPROX 6 IN. SOME FLAKING ALONG THE LINE. TOOK TO DEALER, SALES MANAGER LOOKED AT IT AND SAID IT WAS A STONE CHIP. HIS BOSS CAME OUT AND SAID IT WAS A STONE CHIP FROM 10 FT AWAY THEN A THIRD PERSON CAME OUT OF THE SHOW ROOM AND FROM 15 FT SAID IT WAS STONE CHIP AND TO JUST TURN IT INTO MY INSURANCE COMPANY. MY WIFE DRIVES THE CAR AND SAID THAT NOTHING HIT THE WINDSHIELD WHILE SHE WAS DRIVING. WAS TOLD THAT I HAVE TO HAVE AN OEM REPLACEMENT WINDSHIEL…
Owner-reported narrative. 1,600 miles reported. Look up ODI 11326543 at NHTSA ↗
Owner report 11328781 · 2020-06-14 (June 14, 2020)
AFTER 3 MONTHS OF OWNERSHIP A LARGE ROUND CHIP HAS APPEARED ON MY WINDSHIELD. I HAVE NOT HEARD ANY ROCK OR DEBRIS WHILE MOVING OR STATIONARY. MY FRIEND HAS THE SAME CAR AND HAD THE EXACT SAME PROBLEM HAPPEN TWICE.
Owner-reported narrative. 1,600 miles reported. Look up ODI 11328781 at NHTSA ↗
Owner report 11331303 · 2020-06-28 (June 28, 2020)
AFTER MY FIRST LONGER DISTANCE TRIP I NOTICED A WINDSHIELD CRACK IN THE MIDDLE OF MY WINDSHIELD STARTING AT THE BOTTOM AND EXTENDING APPROXIMATELY 5 INCHES UP. MY CAR WAS IN A GARAGE A THE TIME. I WAS IN THE PROCESS OF SHOWING OFF MY "NEW CAR". LESS THAN 3000 MILES WERE ON THE ODOMETER AT THE TIME. AT NO TIME DURING MY DRIVE HAD OR HAVE I ENCOUNTERED AN OBJECT STRIKING THE WINDSHIELD, BUT DO FIND A SMALL AREA UNDER THE WIPER BLADES. I HAVE YET TO NOTIFY MY SUBARU DEALERSHIP OF THE CRACK. IT APPARENTLY WAS NOT NOTICED DURING A ROUTINE SERVICE …
Owner-reported narrative. 3,000 miles reported. Look up ODI 11331303 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.