2013 Setra S417 TC: complaints, problems and recalls

Reported: 2012-11-23 (November 23, 2012)

Setra is recalling certain model year 2009-2013 S417, S417TC, and S407CC motorcoaches, manufactured from May 2009 through June 2012. An incorrect routing of the ground wire near the alternator may lead to the chaffing and abrasion of the wire.

Consequence: A damaged alternator ground wire could result in a short circuit and may lead to a vehicle fire.

Remedy: Setra's designated importer, Motor Coach Industries (MCI), will be conducting this recall. MCI will notify owners and will reroute the wiring free of charge. The safety recall began on December 14, 2012. Owners may contact Motor Coach Industries at 1-502-318-3077.

Reported: 2013-04-25 (April 25, 2013)

Setra Luxury Coaches (Setra) is recalling certain model year 2011 through 2013 Setra S417 TC motorcoaches manufactured between May 2009 and March 2013 and model year 2012 and 2013 S407 motorcoaches manufactured between August 2010 and March 2013. Moisture can enter the remote diagnostic electrical connections socket in the engine compartment causing corrosion in the socket.

Consequence: Corrosion in the socket can lead to a short circuit, possibly resulting in a fire.

Remedy: Setra will notify owners and dealers will repair the motorcoaches free of charge. The recall began on June 21, 2013. Owners may contact Setra Customer Service at 1-800-241-2947 for more information. Setra's recall campaign number is 54.18U08765A.

Reported: 2013-07-24 (July 24, 2013)

Setra Luxury Coaches is recalling certain model year 2013 S417TC buses manufactured in April and May 2013. The bolted joint at the lower control arm in the rear axle could loosen due to a change in the manufacturing tightening method.

Consequence: If the control arm loosens, it could reduce the driver's ability to control the direction of the vehicle, increasing the risk of a crash.

Remedy: Motor Coach Industries (MCI), the designated importer, will notify customers and will retorque the bolted connection. This service will be completed at no cost to the customer. The recall began on September 4, 2013. Owners may contact MCI at 1-866-624-2622 or Setra Customer Service Line at 1-800-241-2947. Setra's campaign number is 32.00U08919A.

Reported: 2013-09-25 (September 25, 2013)

Setra of North America (Setra) is recalling certain model year 2011-2014 S417 TC and 2012-2014 S407 CC motorcoaches. There may be an electrical overload in the control unit of the lights.

Consequence: An electrical overload may result in a short circuit or vehicle fire.

Remedy: Motor Coach Industries, the designated importer, will notify owners and replace the control unit, free of charge. The recall began on November 25, 2013. Owners may contact Motor Coach Industries at 1-800-323-1290. Setra's recall number is 82.10M08198A.

Reported: 2013-10-29 (October 29, 2013)

Setra of North America (Setra) is recalling certain model year 2012 S407 CC, 2007-2010 S417, and 2011-2013 S417 TC coaches equipped with Sure Power battery equalizers or DC-DC converters containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.

Consequence: Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.

Remedy: Motor Coach Industries (MCI), Setra's importer and designated agent for sales, service and warranty, will notify owners, and Sure Power will replace the equalizers or converters, free of charge. The recall began on December 19, 2013. Owners may contact MCI at 1-866-624-2622 or Setra Customer Service Line at 1-800-241-2947. Setra's recall number is 54.10U09052A.

Reported: 2014-06-25 (June 25, 2014)

Setra of North America (Setra) is recalling certain model year 2011-2014 S417 TC motorcoaches manufactured August 2010 to April 2014, and 2012-2014 S407 CC motorcoaches manufactured August 2010 to March 2014. There may be an electrical overload in the control unit of the lights.

Consequence: An electrical overload may result in a short circuit or vehicle fire.

Remedy: Setra will notify owners, and dealers will replace the control unit, free of charge. The recall began on July 31, 2014. Owners may call Setra customer service at 1-866-624-2622. Setra's number for this recall is 82.10M08198C. This recall supersedes NHTSA Recall No. 13V-465 and Setra has expanded the original population to include an additional 63 motorcoaches.

Reported: 2024-04-18 (April 18, 2024)

Daimler Coaches North America (Daimler Coaches) is recalling certain 2011-2016 Setra S417 TC and 2012-2016 Setra S 407 CC vehicles equipped with a Ricon wheelchair lift. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."

Consequence: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.

Remedy: Daimler Coaches will replace the TWS kits, free of charge. Owner notification letters were mailed May 23, 2024. Owners may contact Daimler Coaches at 1-416-624-3558. Daimler Coaches number for this recall is 86.20U24286A.