2021 Ram PROMASTER 2500: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
4 owner complaints analyzed
0 distinct recall campaigns
37,000 mi median reported failure mileage
Scope: 2021 model year. Data snapshot: . 3 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Power Train is the most frequently named component, appearing in 2 of 4 complaints (50.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 2 | 50.0% |
| Braking behavior | 2 | 50.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 2 |
| Seats | 1 |
| Service Brakes | 1 |
| Visibility:Rearview Mirrors/Devices:Exterior | 1 |
Power Train: 2; Seats: 1; Service Brakes: 1; Visibility:Rearview Mirrors/Devices:Exterior: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 1; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 1 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 1 |
| 2024 | 3 |
2023: 1; 2024: 3
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 2 complaint narratives. Braking behavior appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11512564 · 2023-03-18 (March 18, 2023)
The brakes on this Ram Promaster 2500 failed 100 percent with the pedal going to the floor and not returning upwards. This occurred without warning. The drivers' safety and the safety of cross traffic were at extreme risk. With no brakes, the vehicle crossed through a T intersection and came to an abrupt stop after crossing a ditch and then becoming lodged into a concrete drainage structure. The driver was severely injured and hospitalized. There were no warning lamps or unusual noise coming from the vehicle. The current status of the veh…
Owner-reported narrative. Look up ODI 11512564 at NHTSA ↗
Owner report 11614266 · 2024-09-12 (September 12, 2024)
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after placing the vehicle in reverse it failed to respond. There were no warning lights illuminated. The vehicle had been driven to the dealer where it was confirmed that the transmission had failed; however, the part to do the recall repair w…
Owner-reported narrative. 67,000 miles reported. Look up ODI 11614266 at NHTSA ↗
Owner report 11615429 · 2024-09-19 (September 19, 2024)
The contact owns a 2021 Ram Promaster 2500. The contact stated while driving on the interstate 70-75 MPH, on the inside lane overtaking other vehicles, the passenger’s side power mirror closed without driver input. The contact depressed the mirror button, but the mirror failed to respond. The contact pulled over and adjusted the mirror. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 20,000.
Owner-reported narrative. 20,000 miles reported. Look up ODI 11615429 at NHTSA ↗
Owner report 11627330 · 2024-11-25 (November 25, 2024)
The contact owns a 2021 Ram Promaster 2500. The contact stated while driving 5 MPH uphill, the accelerator pedal was depressed; however, the vehicle failed to respond as intended. The contact stated that the vehicle started rolling backwards down the hill. The contact depressed the brake pedal and stopped the vehicle. No warning light was illuminated. The vehicle was towed to a dealer, then the vehicle was towed to another dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. T…
Owner-reported narrative. 37,000 miles reported. Look up ODI 11627330 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.