2009 Prevost X3-45: complaints, problems and recalls

Reported: 2008-09-03 (September 3, 2008)

PREVOST IS RECALLING 189 MY 2008-2009 XLII-45, XLII-45E, X3-45 MOTOR HOMES AND H3-41, H3-45, AND VIP MOTOR COACHES. DUE TO IMPROPER INSTALLATION OF THE ESCAPE HATCH RETAINING BOLTS, THESE BOLTS CAN BREAK.

Consequence: IF THE BOLTS BREAK, THE ESCAPE HATCH CAN FALL DOWN ON TO THE ROADWAY, INCREASING THE RISK OF PROPERTY DAMAGE OR A CRASH.

Remedy: PREVOST WILL PROVIDE PARTS AND INSTALLATION INSTRUCTIONS TO THE OWNERS OF THE AFFECTED VEHICLES. THE RECALL BEGAN ON OCTOBER 21, 2008. OWNERS MAY CONTACT PREVOST AT 1-418-883-3391.

Reported: 2008-11-17 (November 17, 2008)

PREVOST IS RECALLING 81 MY 2008-2009 X3-45, H3-41, AND H3-45 MOTOR COACHES. DURING PRODUCTION THE WRONG GRADE 5 BOLTS WERE USED TO INSTALL THE PEDESTAL OF THE PASSENGER SEAT. THERE IS A POSSIBILITY THAT THE BOLTS WOULD BREAK AT INSTALLATION OR DURING THE NORMAL USE OF THE VEHICLE.

Consequence: IN THE EVENT OF A CRASH, A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.

Remedy: DEALERS WILL REPLACE THE BOLTS WITH THE CORRECT SPECIFIED BOLTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 18, 2008. OWNERS MAY CONTACT PREVOST AT 1-418-831-5432.

Reported: 2008-11-24 (November 24, 2008)

PREVOST IS RECALLING 395 MY 2007-2009 MTH XL2-45, MTH XL2-45E, AND X3-45 MOTOR HOMES AND MOTOR COACHES. ON SOME VEHICLES, THE POWER STEERING HOSE PROTECTIVE SKIN HAS BEEN DAMAGED AT ASSEMBLY, LEAVING THE METAL BRAIDING EXPOSED TO THE ENVIRONMENT.

Consequence: OVER TIME, THE METALLIC BRAIDING MAY RUST UP TO A POINT WHERE THE HOSE WILL GIVE UP UNDER PRESSURE. THIS COULD RESULT IN A LOSS OF CONTROL INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REPAIR THE POWER STEERING HOSE ASSEMBLY. THE RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2008. OWNERS MAY CONTACT PREVOST AT 1-418-831-5432.

Reported: 2009-06-02 (June 2, 2009)

PREVOST IS RECALLING 47 MY 2009 X3-45 AND MY 2010 H3-41, AND H3-45 COACHES EQUIPPED WITH DANA I-BEAM AXLE FRONT SUSPENSION. THE DIMENSION OF THE STEERING DRAG LINK TIE ROD END DOES NOT MEET THE MANUFACTURER'S REQUIREMENTS.

Consequence: THE TIE ROD END COULD BREAK AND CREATE LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE DRAG LINK TIE ROD END AND REPLACE THE PART FREE OF CHARGE. THE RECALL BEGAN ON JUNE 30, 2009. OWNERS MAY CONTACT PREVOST AT 1-418-883-2888.

Reported: 2010-03-24 (March 24, 2010)

PREVOST HAS NOTIFIED NHTSA OF A DEFECT IN CERTAIN MODEL YEAR 2008-2010 MOTOR COACHES FITTED WITH RICON PUBLIC USE LIFTS. THE RESTRAINT BELT ON THESE LIFTS WAS DESIGNED TO PREVENT THE LIFT FROM MOVING, UNLESS THE TONGUE OF THE BELT IS FULLY ENGAGED AND LATCHED IN THE BUCKLE. RICON HAS DISCOVERED, HOWEVER, THAT IT IS POSSIBLE FOR THE OPERATOR TO INSERT THE BELT TONGUE INTO THE BUCKLE WITHOUT FULLY ENGAGING THE LATCHING MECHANISM. IN THIS CASE, THE RESTRAINT BELT WOULD APPEAR TO BE LATCHED, AND THE OPERATOR COULD RUN THE LIFT. IF THE RESTRAINT BELT TONGUE IS NOT FULLY ENGAGED INTO THE RESTRAINT BELT BUCKLE, AND LATCHED, THE LIFT MAY OPERATE WITH AN OCCUPANT ON THE PLATFORM.

Consequence: THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE WITHOUT THE RESTRAINT BELT PROPERLY BUCKLED.

Remedy: PREVOST COACH IS WORKING WITH RICON AND PREVOST WILL BE HANDLING THE REMEDY FOR THIS CAMPAIGN THROUGH SAFETY RECALL (SR10-19). PREVOST WILL PROVIDE CUSTOMERS WITH A WARNING DECAL AND A DVD-BASED TRAINING AID. THE RECALL BEGAN ON JUNE 14, 2010. OWNERS MAY CONTACT PREVOST TECHNICAL PUBLICATIONS AT 1-418-831-5432 X 235 OR BY EMAIL AT DOMINIQUE.GAGNON@VOLVO.COM.

Reported: 2012-06-26 (June 26, 2012)

PREVOST IS RECALLING CERTAIN MODEL YEAR 2007-2011 H3-45 AND MODEL YEAR 2009-2011 X3-45 COACHES EQUIPPED WITH VOLVO D13 ENGINES. THE ACCELERATOR PEDAL THROTTLE POSITION SENSOR MAY BE INOPERATIVE DUE TO A PERMANENT IDLE SIGNAL.

Consequence: IF THIS OCCURS, THE VEHICLE MAY STOP RESPONDING TO INPUT FROM THE ACCELERATOR PEDAL, AND THUS BECOME STOPPED IN TRAFFIC, INCREASING THE RISK OF A CRASH.

Remedy: PREVOST WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE ACCELERATOR PEDAL THROTTLE SENSOR, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 13, 2012. OWNERS MAY CONTACT PREVOST AT 1-418-883-2888.

Reported: 2012-07-02 (July 2, 2012)

PREVOST IS RECALLING CERTAIN MODEL YEAR 2008-2010 H3-45, MODEL YEAR 2009-2010 X3-45, AND MODEL YEAR 2009 MTH XLII-45E VEHICLES, ALL EQUIPPED WITH VOLVO D13 ENGINES AND AN AUTOMATIC FIRE DETECTION AND SUPPRESSION SYSTEM (AFSS) . THE AFSS LINEAR THERMAL DETECTOR MAY COME IN CONTACT OR RUB AGAINST BRACKETS OR CLAMPS.

Consequence: IF THIS OCCURS, THE AFSS MAY ACTIVATE WITH NO FIRE PRESENT AND THE STOP ENGINE FEATURE WILL BE ACTIVATED, BRINGING THE VEHICLE TO AN UNPLANNED STOP, INCREASING THE RISK OF A CRASH.

Remedy: PREVOST WILL NOTIFY OWNERS AND DEALERS WILL INSPECT AND SECURE THE LINEAR THERMAL DETECTOR, FREE OF CHARGE. THE SAFETY RECALL BEGAN IN JULY 2012. OWNERS MAY CONTACT PREVOST CAR INC., SERVICE DEPARTMENT TOLL-FREE AT 1-866-870-2046 OR 1-418-831-2046.

Reported: 2012-07-06 (July 6, 2012)

PREVOST IS RECALLING CERTAIN MODEL YEAR 2007-2009 X3-45 COACHES EQUIPPED WITH VOLVO D13 ENGINES. THE JUMP-START POSITIVE TERMINAL BLOCK CABLE MAY BE MISSING A PROTECTIVE SLEEVE, WHICH MAY ALLOW A SHORT-CIRCUIT IF IT CONTACTS OTHER VEHICLE STRUCTURES.

Consequence: IF A SHORT-CIRCUIT OCCURS, THERE IS AN INCREASED RISK OF FIRE.

Remedy: PREVOST WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE CABLE AND, AS NECESSARY, ADD PROTECTIVE TUBING FREE OF CHARGE. THE RECALL BEGAN ON JULY 17, 2012. OWNERS MAY CONTACT PREVOST AT 1-418-883-2888.

Reported: 2013-02-07 (February 7, 2013)

Prevost is recalling certain model year 2008-2013 X3-45, H3-41 and H3-45 coaches, model year 2011-2013 H3-45 VIP coaches, model year 2012-2013 X3-45 VIP coaches, and model year 2009-2013 XLII-45 Entertainer coaches manufactured from May 16, 2007, through March 14, 2013 and equipped with Volvo engines. Certain conditions may cause the affected coaches to go into a software mode that would result in the throttle signal being fixed at 1700rpms regardless of throttle pedal input from the driver.

Consequence: Uncontrollable throttle position may lead to a loss of vehicle control, increasing the risk of a crash.

Remedy: Prevost will notify owners and dealers will remedy will the affected coaches, free of charge. The recall began on May 2, 2013. Owners may contact Prevost at 1-418-831-2046.

Reported: 2013-10-29 (October 29, 2013)

Prevost is recalling certain model year 2009-2010 H3-45 and model year 2009 H3-41, X3-45, XLII Converted Coach Shells and XLII-45 Entertainer Converted coach and model year 2008 H3-VIP coach shells. The mechanical springs used to return the accelerator pedal to idle after the driver lifts their foot off the pedal may break.

Consequence: If the springs break, the pedal may not return to idle once the driver lifts their foot off the pedal. This unintended acceleration increases the risk of a crash.

Remedy: Prevost will notify owners, and dealers will replace the affected accelerator pedals, free of charge. The recall began on December 17, 2013. Owners may contact Prevost at 1-418-883-2888. Prevost's recall number is SR13-72.

Reported: 2013-10-29 (October 29, 2013)

Prevost is recalling certain model year 2008-2009 X3-45 and X3-45 Entertainer coach buses manufactured November 2, 2006, through November 27, 2008. In the affected buses there are two battery cables. One of cables may have been inadvertently installed in a p-clamp. As a result, the cable that is not run through the p-clamp may rub against the p-clamp causing a short circuit.

Consequence: A short may result in a vehicle fire.

Remedy: Prevost will notify owners, and dealers will remove the p-clamp, inspect, and replace the affected battery cable as necessary, free of charge. The recall began on December 16, 2013. Owners may contact Prevost at 1-418-883-2888. Prevost's recall number is SR13-73.

Reported: 2014-02-24 (February 24, 2014)

Prevost Cars Inc. (Prevost) is recalling certain model year 2008-2010 X3-45 Coaches equipped with Sure Power-brand DC to DC converters containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.

Consequence: Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.

Remedy: Prevost will notify owners, and dealers will replace the converters, free of charge. The recall began on April 15, 2014. Owners may contact Prevost at 1-418-883-2888. Prevost's number for this recall is SR14-12.

Reported: 2015-03-02 (March 2, 2015)

Prevost Cars, Inc. (Prevost) is recalling certain model year 2007-2012 XLII, X3-45, H3-41, H3-45, and H3-45 VIP vehicles manufactured July 5, 2007, to May 11, 2012. The affected vehicles may be missing a fuel line locating clip, allowing the fuel line to rub against the braided coolant hose.

Consequence: The fuel line rubbing may result in abrasion and a fuel leak, increasing the risk of a fire.

Remedy: Prevost will notify owners, and dealers will inspect the fuel line for abrasion, replacing it as necessary, and will properly secure the fuel line and coolant line, free of charge. The recall began on March 26, 2015. Owners may contact Prevost customer service at 1-418-883-3391. Prevost's number for this recall is SR15-04.

Reported: 2015-06-05 (June 5, 2015)

Prevost Cars, Inc. (Prevost) is recalling certain model year 2006-2010 X3-45 coaches manufactured January 11, 2006, to April 12, 2010. The affected vehicles have booster stud connections that may rust. As they rust, the stud may weaken and break, allowing the power cable to ground against the vehicle frame.

Consequence: If the power cable electrically shorts against the frame, there would be an increased risk of a fire.

Remedy: Prevost will notify owners, and dealers will install a protective box over the connection to prevent the power cable from contacting the frame if it comes loose. Any cable that is corroded will be replaced, free of charge. The recall began on July 24, 2015. Owners may contact Prevost customer service at 1-800-463-7738. Prevost's number for this recall is SR15-27.

Reported: 2017-10-04 (October 4, 2017)

Prevost Cars, Inc. (Prevost) is recalling certain 2008-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 VIP, X3-45 VIP Entertainer, and XL2 motor coaches. The fuel tank cradle supports may have gaps at the points where the cradle connects to the coach frame, which can allow the attachment bolts to loosen and fail causing the fuel tank to fall from the vehicle.

Consequence: If the fuel tank separates from the vehicle, it could be a road hazard and the vehicle would stall. Either scenario increases the risk of a crash.

Remedy: Prevost will notify owners, and dealers will correct the fuel tank cradle mounting, free of charge. The recall began on December 4, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-28.

Reported: 2018-12-21 (December 21, 2018)

Prevost Cars, Inc (Prevost) is recalling certain 2000 XL-45 buses, 2000-2006 XL2-45 buses and 2007-2014 X3-45 buses. The draglink tube turnbuckle may fracture causing a loss of steering.

Consequence: A complete loss of steering would increase the risk of a crash.

Remedy: Prevost has notified owners, and dealers will replace the draglink, free of charge. Prevost issued an interim notification to owners on February 13, 2019. The recall began June 3, 2019. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR19-04.

Reported: 2024-07-09 (July 9, 2024)

Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."

Consequence: An unstable wheelchair increases the risk of injury to lift occupants.

Remedy: Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.