2010 Prevost H3-45: complaints, problems and recalls

Reported: 2009-06-02 (June 2, 2009)

PREVOST IS RECALLING 47 MY 2009 X3-45 AND MY 2010 H3-41, AND H3-45 COACHES EQUIPPED WITH DANA I-BEAM AXLE FRONT SUSPENSION. THE DIMENSION OF THE STEERING DRAG LINK TIE ROD END DOES NOT MEET THE MANUFACTURER'S REQUIREMENTS.

Consequence: THE TIE ROD END COULD BREAK AND CREATE LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE DRAG LINK TIE ROD END AND REPLACE THE PART FREE OF CHARGE. THE RECALL BEGAN ON JUNE 30, 2009. OWNERS MAY CONTACT PREVOST AT 1-418-883-2888.

Reported: 2010-03-24 (March 24, 2010)

PREVOST HAS NOTIFIED NHTSA OF A DEFECT IN CERTAIN MODEL YEAR 2008-2010 MOTOR COACHES FITTED WITH RICON PUBLIC USE LIFTS. THE RESTRAINT BELT ON THESE LIFTS WAS DESIGNED TO PREVENT THE LIFT FROM MOVING, UNLESS THE TONGUE OF THE BELT IS FULLY ENGAGED AND LATCHED IN THE BUCKLE. RICON HAS DISCOVERED, HOWEVER, THAT IT IS POSSIBLE FOR THE OPERATOR TO INSERT THE BELT TONGUE INTO THE BUCKLE WITHOUT FULLY ENGAGING THE LATCHING MECHANISM. IN THIS CASE, THE RESTRAINT BELT WOULD APPEAR TO BE LATCHED, AND THE OPERATOR COULD RUN THE LIFT. IF THE RESTRAINT BELT TONGUE IS NOT FULLY ENGAGED INTO THE RESTRAINT BELT BUCKLE, AND LATCHED, THE LIFT MAY OPERATE WITH AN OCCUPANT ON THE PLATFORM.

Consequence: THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE WITHOUT THE RESTRAINT BELT PROPERLY BUCKLED.

Remedy: PREVOST COACH IS WORKING WITH RICON AND PREVOST WILL BE HANDLING THE REMEDY FOR THIS CAMPAIGN THROUGH SAFETY RECALL (SR10-19). PREVOST WILL PROVIDE CUSTOMERS WITH A WARNING DECAL AND A DVD-BASED TRAINING AID. THE RECALL BEGAN ON JUNE 14, 2010. OWNERS MAY CONTACT PREVOST TECHNICAL PUBLICATIONS AT 1-418-831-5432 X 235 OR BY EMAIL AT DOMINIQUE.GAGNON@VOLVO.COM.

Reported: 2011-02-24 (February 24, 2011)

PREVOST IS RECALLING CERTAIN MODEL YEAR 2010 H3-45, MODEL YEAR 2011 VIP-45 AND X3-45 MOTOR COACHES MANUFACTURED FROM OCTOBER 2010 THROUGH FEBRUARY 2011. THE WELDING ON THE FUEL TANK SUPPORTS IS INSUFFICIENT AND COULD LEADING TO THE METAL SUPPORTS CONTACTING THE GROUND.

Consequence: SHOULD THE METAL SUPPORTS CONTACTING THE GROUND UNDERNEATH THE VEHICLE COULD RESULT IN AN UNDERCARRIAGE FIRE.

Remedy: DEALERS WILL INSPECT AND ADD REDESIGNED SUPPORT BREAKS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 14, 2011. OWNERS MAY CONTACT PREVOST AT 418-883-2888

Reported: 2012-06-26 (June 26, 2012)

PREVOST IS RECALLING CERTAIN MODEL YEAR 2007-2011 H3-45 AND MODEL YEAR 2009-2011 X3-45 COACHES EQUIPPED WITH VOLVO D13 ENGINES. THE ACCELERATOR PEDAL THROTTLE POSITION SENSOR MAY BE INOPERATIVE DUE TO A PERMANENT IDLE SIGNAL.

Consequence: IF THIS OCCURS, THE VEHICLE MAY STOP RESPONDING TO INPUT FROM THE ACCELERATOR PEDAL, AND THUS BECOME STOPPED IN TRAFFIC, INCREASING THE RISK OF A CRASH.

Remedy: PREVOST WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE ACCELERATOR PEDAL THROTTLE SENSOR, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 13, 2012. OWNERS MAY CONTACT PREVOST AT 1-418-883-2888.

Reported: 2012-07-02 (July 2, 2012)

PREVOST IS RECALLING CERTAIN MODEL YEAR 2008-2010 H3-45, MODEL YEAR 2009-2010 X3-45, AND MODEL YEAR 2009 MTH XLII-45E VEHICLES, ALL EQUIPPED WITH VOLVO D13 ENGINES AND AN AUTOMATIC FIRE DETECTION AND SUPPRESSION SYSTEM (AFSS) . THE AFSS LINEAR THERMAL DETECTOR MAY COME IN CONTACT OR RUB AGAINST BRACKETS OR CLAMPS.

Consequence: IF THIS OCCURS, THE AFSS MAY ACTIVATE WITH NO FIRE PRESENT AND THE STOP ENGINE FEATURE WILL BE ACTIVATED, BRINGING THE VEHICLE TO AN UNPLANNED STOP, INCREASING THE RISK OF A CRASH.

Remedy: PREVOST WILL NOTIFY OWNERS AND DEALERS WILL INSPECT AND SECURE THE LINEAR THERMAL DETECTOR, FREE OF CHARGE. THE SAFETY RECALL BEGAN IN JULY 2012. OWNERS MAY CONTACT PREVOST CAR INC., SERVICE DEPARTMENT TOLL-FREE AT 1-866-870-2046 OR 1-418-831-2046.

Reported: 2013-02-07 (February 7, 2013)

Prevost is recalling certain model year 2008-2013 X3-45, H3-41 and H3-45 coaches, model year 2011-2013 H3-45 VIP coaches, model year 2012-2013 X3-45 VIP coaches, and model year 2009-2013 XLII-45 Entertainer coaches manufactured from May 16, 2007, through March 14, 2013 and equipped with Volvo engines. Certain conditions may cause the affected coaches to go into a software mode that would result in the throttle signal being fixed at 1700rpms regardless of throttle pedal input from the driver.

Consequence: Uncontrollable throttle position may lead to a loss of vehicle control, increasing the risk of a crash.

Remedy: Prevost will notify owners and dealers will remedy will the affected coaches, free of charge. The recall began on May 2, 2013. Owners may contact Prevost at 1-418-831-2046.

Reported: 2013-02-15 (February 15, 2013)

Prevost is recalling certain model year 1993 thru 2013 model H3-40, H3-41, H3-45, and H3-45 VIP Prevost coaches manufactured from December 1993 through February 12, 2013. Under certain conditions, the drag link collar position combined with an over torque of the collar retaining bolt may create a contact with the pitman arm.

Consequence: This contact may cause the turnbuckle to fracture without warning. If the drag link turnbuckle breaks while the vehicle is in use, stability and vehicle control may be lost, increasing the risk of a crash.

Remedy: Prevost will notify owners, and dealers will inspect the vehicles and replace any affected drag link, free of charge. The recall began on April 18, 2013. Owners may contact Prevost at 1-418-883-2888.

Reported: 2013-10-29 (October 29, 2013)

Prevost is recalling certain model year 2009-2010 H3-45 and model year 2009 H3-41, X3-45, XLII Converted Coach Shells and XLII-45 Entertainer Converted coach and model year 2008 H3-VIP coach shells. The mechanical springs used to return the accelerator pedal to idle after the driver lifts their foot off the pedal may break.

Consequence: If the springs break, the pedal may not return to idle once the driver lifts their foot off the pedal. This unintended acceleration increases the risk of a crash.

Remedy: Prevost will notify owners, and dealers will replace the affected accelerator pedals, free of charge. The recall began on December 17, 2013. Owners may contact Prevost at 1-418-883-2888. Prevost's recall number is SR13-72.

Reported: 2014-04-18 (April 18, 2014)

Prevost Cars, Inc. (Prevost) is recalling certain model year 2010-2013 X3-45 and 2010-2014 H3-45 coaches manufactured May 1, 2010, through November 7, 2013, and equipped with Amaya Seats with a seat base that can be raised to accommodate wheel chairs. When the seat bases are raised and lowered they may rub against the seat belt and possibly cause damage to the seat belt.

Consequence: A damaged seat belt may fail in the event of a crash, increasing the risk of injury to the seat occupant.

Remedy: Prevost will notify owners, and dealers will inspect and replace any damaged seat belts, and change the attachment point at the seat to remove the risk of damage to the seat belt, free of charge. The recall began on June 16, 2014. Owners may contact Prevost customer service at 1-877-773-8678. Prevost's number for this recall is SR14-26.

Reported: 2015-03-02 (March 2, 2015)

Prevost Cars, Inc. (Prevost) is recalling certain model year 2007-2012 XLII, X3-45, H3-41, H3-45, and H3-45 VIP vehicles manufactured July 5, 2007, to May 11, 2012. The affected vehicles may be missing a fuel line locating clip, allowing the fuel line to rub against the braided coolant hose.

Consequence: The fuel line rubbing may result in abrasion and a fuel leak, increasing the risk of a fire.

Remedy: Prevost will notify owners, and dealers will inspect the fuel line for abrasion, replacing it as necessary, and will properly secure the fuel line and coolant line, free of charge. The recall began on March 26, 2015. Owners may contact Prevost customer service at 1-418-883-3391. Prevost's number for this recall is SR15-04.

Reported: 2015-06-05 (June 5, 2015)

Prevost Cars, Inc. (Prevost) is recalling certain model year 2010-2014 X3-45, XLII-45, H3-41, and H3-45 coaches manufactured November 30, 2009, to August 12, 2014. In the affected vehicles, the wires for the Automatic Fire Suppression System (AFSS) Linear Thermal Detector (LTD) may be damaged by temperatures in the engine compartment.

Consequence: The damaged wires may activate the AFSS and shutdown the engine, increasing the risk of a vehicle crash.

Remedy: Prevost will notify owners, and dealers will relocate the AFSS LTD wiring, free of charge. The recall began on July 17, 2015. Owners may contact Prevost customer service at 1-800-463-7738. Prevost's number for this recall is SR15-30.

Reported: 2017-10-04 (October 4, 2017)

Prevost Cars, Inc. (Prevost) is recalling certain 2008-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 VIP, X3-45 VIP Entertainer, and XL2 motor coaches. The fuel tank cradle supports may have gaps at the points where the cradle connects to the coach frame, which can allow the attachment bolts to loosen and fail causing the fuel tank to fall from the vehicle.

Consequence: If the fuel tank separates from the vehicle, it could be a road hazard and the vehicle would stall. Either scenario increases the risk of a crash.

Remedy: Prevost will notify owners, and dealers will correct the fuel tank cradle mounting, free of charge. The recall began on December 4, 2017. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR17-28.

Reported: 2017-11-20 (November 20, 2017)

Prevost Cars, Inc. (Prevost) is recalling certain 2010-2018 H3-41, H3-45, H3-45 VIP, X3-45, X3-45 Commuter, X3-45 VIP, and X3-45 VIP Entertainer vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Prevost will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. Owner notification letters were mailed July 11, 2018. Owners may contact Prevost customer service at 1-866-870-2046, or Kidde customer service toll free at 1-855-262-3540 or online at www.kidde.com and click on "Product Safety Recall" for more information. Prevost's number for this recall is SR17-31.

Reported: 2022-04-06 (April 6, 2022)

Prevost Car (US) Inc. (Prevost) is recalling certain 2010-2023 H3-45, H3-45 VIP, X3-45, X3-45 Com, and X3-45 VIP vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.

Consequence: An overheated alternator bearing can increase the risk of a fire.

Remedy: Prevost will replace the alternator belt, free of charge. Owner notification letters were mailed September 30, 2022. Owners may contact Prevost customer service at 1-866-870-2046.

Reported: 2024-07-09 (July 9, 2024)

Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."

Consequence: An unstable wheelchair increases the risk of injury to lift occupants.

Remedy: Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.