2004 Pierce QUANTUM: complaints, problems and recalls

Reported: 2005-03-04 (March 4, 2005)

CERTAIN FIRE TRUCKS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, 'SEATING SYSTEMS.' THE SEAT TETHER RESTRAINS THE SEAT DURING PULL TESTING AS THE SUSPENSION COMPONENTS ARE NOT DESIGNED TO RESTRAIN THE SEAT ON THEIR OWN. THE SUSPENSION SEAT TETHERS ARE TOO LONG.

Consequence: THE OCCUPANT WILL EXPERIENCE INSUFFICIENT SUSPENSION SEAT RESTRAINT WHICH COULD LEAD TO PERSONAL INJURY OR DEATH IN THE EVENT OF A CRASH.

Remedy: DEALERS WILL REPLACE SUSPENSION SEAT TETHERS WITH SHORTER TETHERS. THE RECALL BEGAN ON APRIL 11, 2005. OWNERS MAY CONTACT PIERCE AT 1-888-974-3723.

Reported: 2005-05-12 (May 12, 2005)

CERTAIN FIRE TRUCKS EQUIPPED WITH HOLLAND/NEWAY AIR SUSPENSION SYSTEMS, A TRANSVERSE BEAM CASTINGS MAY FRACTURE UNDER NORMAL LOADS. IF A CASTING BREAKS WHEN THE VEHICLE IS TRAVELING ON A ROADWAY THERE IS THE POTENTIAL FOR PIECES OF THE CASTING TO BECOME PROJECTILES AND THE SUSPENSION?S TRANSVERSE BEAM MAY DROP DOWN LOW ENOUGH TO CONTACT THE ROAD SURFACE.

Consequence: THIS WILL CAUSE SPARKS THAT COULD POTENTIALLY IGNITE AND CAUSE A FIRE.

Remedy: HOLLAND IS HANDLING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. DEALERS WILL INSPECT AND REPLACE THE DEFECTIVE TRANSVERSE BEAM ASSEMBLIES FREE OF CHARGE. OWNERS MAY CONTACT HOLLAND AT 616-396-6501 OR PIERCE AT 1-888-974-3723.

Reported: 2005-08-10 (August 10, 2005)

CERTAIN FIRE TRUCKS WITH COMMAND CABS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207,"SEATING SYSTEMS." THE RESCUE BODY OFFERINGS DO NOT MEET THE PULL TEST REQUIREMENTS. THE PEDESTAL SEAT WAS MOUNTED BY DRILLING AND TAPPING THE CAB OR BODY FLOOR.

Consequence: IN THE EVENT OF A CRASH, THE PEDESTAL SEAT FASTENERS COULD FAIL TO RESTRAIN THE SEAT, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.

Remedy: DEALERS WILL INSPECT THE SEAT PEDESTALS. IF THE SEAT WAS MOUNTED WITH TAPPED FASTENERS, THE FASTENERS WILL BE REMOVED AND A HOLE WILL BE DRILLED TO REPLACE THE MOUNTING FASTENERS WITH 7/16" BOLTS AND NUTS. THE RECALL BEGAN ON AUGUST 19, 2005. OWNERS MAY CONTACT PIERCE AT 920-832-3249.

Reported: 2005-08-10 (August 10, 2005)

ON CERTAIN FIRE TRUCKS, INTERFERENCE MAY OCCUR BETWEEN THE AERIAL FRONT AXLE INTERLOCK SENSOR BRACKET AND THE FRONT AIR BRAKE HOSE. THIS CONDITION OCCURS DURING FULL TURN STEERING AND FULL SUSPENSION JOUNCE COMPRESSION.

Consequence: THIS INTERFERENCE MAY CAUSE CHAFING LEADING TO A POTENTIAL FRONT AIR BRAKE HOSE FAILURE. IN THE EVENT OF A FRONT BRAKE HOSE FAILURE, LOSS OF FRONT BRAKING WILL OCCUR, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REMOVE THE EXISTING FRONT AXLE INTERLOCK SENSOR BRACKET AND INSTALL A NEW BRACKET IN A NEW LOCATION AVOIDING THE FRONT AXLE BRAKE HOSE. THE RECALL BEGAN ON OCTOBER 13, 2005. OWNERS MAY CONTACT PIERCE AT 920-832-3249.

Reported: 2017-05-30 (May 30, 2017)

Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.

Consequence: Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.

Remedy: Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.

Reported: 2019-01-02 (January 2, 2019)

Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.

Consequence: If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.

Remedy: Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.