2011 Pierce DASH CF: complaints, problems and recalls

Reported: 2011-08-17 (August 17, 2011)

PIERCE IS RECALLING CERTAIN MODEL YEAR 2011 ARROW XT, CUSTOM CONTENDER, DASH CF, IMPEL, SABER, AND VELOCITY EMERGENCY VEHICLES MANUFACTURED FROM JANUARY 24, 2011, THROUGH APRIL 19, 2011, EQUIPPED WITH A CUMMINS ISB, ISX, ISC, OR ISL DIESEL ENGINE. THE V-BAND CLAMP ASSEMBLY, PART NUMBERS Q187684, Q187685, AND Q187686, USED TO CONNECT THE INLET AND OUTLET CONE SECTIONS TO THE DIESEL OXIDATION CATALYST (DOC)/DIESEL PARTICULATE FILTER (DPF) INCLUDE A T-BOLT WHICH CAN FRACTURE AND FAIL WHEN SUBJECTED TO STRESS OR LOAD. A FRACTURE OR FAILURE OF THE T-BOLT MAY CAUSE THE CLAMP TO LOOSEN AND THE INLET OR OUTLET SECTIONS ATTACHED TO THE DOC/DPF HOUSING TO DISCONNECT.

Consequence: IF THE INLET OR OUTLET SECTIONS DISCONNECT, HOT EXHAUST GASES CAN VENT PRIOR TO EXITING THE TAILPIPE, CREATING THE RISK OF COMBUSTION AND A FIRE. IF BOTH CLAMPS FAIL, THERE IS A RISK IN SOME APPLICATIONS THAT THE DOC/DPF HOUSING MAY DETACH COMPLETELY, CREATING A ROAD HAZARD.

Remedy: PIERCE IS WORKING WITH CUMMINS TO IDENTIFY AND NOTIFY OWNERS OF THE RECALL CAMPAIGN. REPAIRS WILL BE PERFORMED BY AUTHORIZED CUMMINS DEALERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 10, 2011. OWNERS MAY CONTACT CUMMINS AT 1-812-377-5000 OR PIERCE AT 1-920-832-3000.

Reported: 2012-02-28 (February 28, 2012)

PIERCE IS RECALLING CERTAIN MODEL YEAR 2010-2012 ARROW XT, DASH CF, QUANTUM AND VELOCITY EMERCENCY VEHICLES MANUFACTURED FROM OCTOBER 13, 2010, THROUGH FEBRUARY 8, 2012, AND EQUIPPED WITH DETROIT DIESEL DD13 EPA 2010 ENGINES. THE ENGINE SHUTDOWN SOFTWARE NORMALLY PROVIDED TO PROTECT THE ENGINE AND VEHICLE MAY NOT HAVE BEEN DISABLED ON ENGINES INTENDED FOR EMERGENCY VEHICLE APPLICATIONS.

Consequence: IF THE VEHICLE OPERATOR RECEIVES AND IGNORES MULTIPLE WARNINGS INDICATING THE NEED FOR OPERATOR INTERVENTION, THE ENGINE MAY SHUT DOWN UNEXPECTEDLY. UNEXPECTED EMERGENCY VEHICLE ENGINE SHUTDOWN UNDER CERTAIN CONDITIONS COULD HAMPER RESCUE OPERATIONS AND PLACE THE PUBLIC AT RISK.

Remedy: PIERCE WILL NOTIFY OWNERS, AND DETROIT DIESEL DEALERS WILL DISABLE THE ENGINE SHUTDOWN SOFTWARE, FREE OF CHARGE. PIERCE HAS NOT PROVIDED A NOTIFICATION SCHEDULE. OWNERS MAY CONTACT PIERCE AT 888-974-3723.

Reported: 2012-06-29 (June 29, 2012)

PIERCE IS RECALLING CERTAIN MODEL YEAR 2010-2012 VEHICLES MANUFACTURED FROM AUGUST 28, 2010, THROUGH MARCH 27, 2012, EQUIPPED WITH DETROIT DIESEL DD13 EPA 2007 AND EPA 2010 DIESEL ENGINES. THE PUMP TO RAIL HIGH PRESSURE FUEL LINE SUPPORT SYSTEM USED ON THESE ENGINES IS SENSITIVE TO ASSEMBLY TORQUE AND MAY BE DAMAGED DURING SERVICE WORK. AS A RESULT OF OTHER REPAIRS, THE LINE SUPPORTS MAY LOOSEN, POTENTIALLY LEADING TO FUEL LINE CRACKING AND A FUEL LEAK.

Consequence: A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE MAY RESULT IN A FIRE.

Remedy: PIERCE WILL NOTIFY OWNERS, AND THE HIGH PRESSURE FUEL LINE SUPPORT SYSTEM WILL BE REPLACED BY DAIMLER TRUCK NORTH AMERICA (DTNA) AUTHORIZED SERVICE FACILITIES, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 18, 2012. OWNERS MAY CONTACT DTNA AT 1-800-547-0712 OR PIERCE MANUFACTURING, INC. AT 1-920-832-3000.

Reported: 2013-05-17 (May 17, 2013)

Pierce Manufacturing Inc. (Pierce) is recalling certain model year 2007-2013 Velocity, Impel, and Dash CF emergency vehicles manufactured June 6, 2007, through May 31, 2013. The springs in the outer door handles are not of sufficient stiffness to prevent inadvertent door opening in certain impacts. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 206, "Door Locks and Door Retention Components."

Consequence: In the event of a crash, the weak springs may allow the door to open and possibly fail to contain emergency personnel or equipment, increasing the risk of injury.

Remedy: Pierce will notify owners, and dealers will replace the door handle spring with a stiffer one, free of charge. Owners may contact Pierce at 1-920-832-3000. The recall began on June 28, 2013. Pierce's recall number is 74B242.

Reported: 2022-10-27 (October 27, 2022)

Pierce Manufacturing (Pierce) is recalling certain 2010-2022 Pierce Velocity, Enforcer, Arrow XT, Quantum, and Dash CF fire trucks. Stokes basket mounting brackets may be insufficiently welded.

Consequence: The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.

Remedy: Pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74B323.