2024 Peterbilt 389: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
1 owner complaints analyzed
5 distinct recall campaigns
180,000 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 1 of 1 complaints (100.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 1 | 100.0% |
| Electrical and battery issues | 1 | 100.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 1 |
| Service Brakes, Hydraulic | 1 |
Electrical System: 1; Service Brakes, Hydraulic: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 1 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 1
150,000 and above miles has the most reports with usable mileage (1). 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2025 | 1 |
2025: 1
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 1 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11645076 · 2025-02-26 (February 26, 2025)
The contact owns a 2024 Peterbilt 389. The contact stated while driving at various speeds, the vehicle experienced an inaccurate reading of the adaptive cruise control, causing the cruise control to disengage. Additionally, the contact stated after driving for an hour, the ABS, traction control, and electronic stability control warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V915000 (Service Brakes, Hydraulic, Electrical System), which the contact related to the failure. The vehicle was taken to th…
Owner-reported narrative. 180,000 miles reported. Look up ODI 11645076 at NHTSA ↗
Recall history
5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
24V043000 · Steering:Linkages:Knuckle:Spindle:Arm
Reported: 2024-01-25 (January 25, 2024)
PACCAR Incorporated (PACCAR) is recalling certain 2024 Peterbilt 367, 389, 520, 567, and Kenworth T800, T880, W900, and W990 trucks. The bearing journals may not be fully seated in the steering knuckle assemblies, preventing the proper installation of the wheel end hub assemblies.
Consequence: An improperly installed wheel end hub assembly can leak oil, causing the axle spindles to loosen or fracture and increasing the risk of a crash.
Remedy: Dealers will inspect and replace the steering knuckle assemblies as necessary, free of charge. Owner letters were mailed February 23, 2024. Owners may contact Peterbilt customer service at 1-940-591-4220 and/or Kenworth customer service at 1-425-828-5888. PACCAR's numbers for this recall are 24PBB and 24KWB.
NHTSA campaign record ↗24V044000 · Steering
Reported: 2024-01-25 (January 25, 2024)
PACCAR Incorporated (PACCAR) is recalling certain 2024-2025 Kenworth T280, T380, T480, T680, T880, L770, W990, and 2024-2025 Peterbilt 389, 520, 535, 536, 537, 548, 567, 579, 589 trucks. The steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Dealers will inspect and replace the steering gears as necessary, free of charge. Owner notification letters were mailed March 20, 2024. Owners may contact Peterbilt customer service at 1-940-591-4220 and/or Kenworth customer service at 1-425-828-5888. PACCAR's numbers for this recall are 24PBC and 24KWC.
NHTSA campaign record ↗24V190000 · Power Train:Automatic Transmission:Lever And Linkage:Column Shift
Reported: 2024-03-20 (March 20, 2024)
PACCAR Incorporated (PACCAR) is recalling certain 2021-2024 Peterbilt 365, 367, 389, 535, 536, 537, 548, 567, 579, and 2021-2025 Kenworth T180, T280, T380, T480, T680, T880 and W990 trucks. The right-hand gear shifter stalk connectors may have been improperly crimped, resulting in a loss of communication.
Consequence: A loss of communication between the gear shifter and the transmission may result in the vehicle becoming disabled after coming to a stop, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the gear shifter assembly as necessary, free of charge. Owner letters were mailed December 15, 2025, then phased after that. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24PBE and 24KWE.
NHTSA campaign record ↗24V908000 · Steering:Linkages:Knuckle:Spindle:Arm | Steering:Linkages:Tie Rod Assembly
Reported: 2024-12-03 (December 3, 2024)
PACCAR Incorporated (PACCAR) is recalling certain 2024 Peterbilt 367, 389, 548, Kenworth T480, T800, 2024-2025 Peterbilt 520, 567 and Kenworth T880 vehicles with PACCAR 20k steer axles. The steering arm and/or tie rod bracket fasteners may fail, resulting in a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Dealers will install new correctly torqued fasteners, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact Kenworth's customer service at 1-425-828-5888 or Peterbilt's customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24KWK and 24PBK.
NHTSA campaign record ↗24V915000 · Electrical System:Software | Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip:Control Unit/Module
Reported: 2024-12-09 (December 9, 2024)
PACCAR Incorporated (PACCAR) is recalling certain 2021-2025 Peterbilt and Kenworth vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Please see the recall report for a complete list of models. Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop functioning.
Consequence: Safety systems that depend on the ECU (Automatic Traction Control, ABS, Electronic Stability Control, Active Cruise Control, and Collison Mitigation System) may not function properly or at all, increasing the risk of a crash.
Remedy: Dealers will reprogram the ECU software, free of charge. Owner notification letters were mailed February 3, 2025. Owners may contact Kenworth's customer service at 1-425-828-5888 and Peterbilt's customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24KWL and 24PBL.
NHTSA campaign record ↗