2020 Peterbilt 365: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
1 owner complaints analyzed
4 distinct recall campaigns
Not available median reported failure mileage
Scope: 2020 model year. Data snapshot: . 0 complaints include usable failure mileage.
Most common problems
Engine And Engine Cooling:Exhaust System:Emission Control:Urea Injection System (Def) is the most frequently named component, appearing in 1 of 1 complaints (100.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine And Engine Cooling:Exhaust System:Emission Control:Urea Injection System (Def) | 1 |
Engine And Engine Cooling:Exhaust System:Emission Control:Urea Injection System (Def): 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 1 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2021 | 1 |
2021: 1
Pattern summary
Engine And Engine Cooling:Exhaust System:Emission Control:Urea Injection System (Def) leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11422061 · 2021-06-23 (June 23, 2021)
THE ENGINE AFTERTREATMENT DEF FLUID SENSOR IN THE DEF TANK FAILS - SETTING A STOP ENGINE ERROR CODE THAT SHUTS THE TRUCK DOWN, RESULTING IN AN INOPERATABLE VEHICLE ON THE ROAD. ONLY WAY TO MOVE THE TRUCK IS WITH A WRECKER. DANGER TO DRIVER AND SURROUNDING VEHICLES. PART HAS A KNOWN DEFECT AND IS IN ALLOTMENT MODE THROUGH DEALERS.
Owner-reported narrative. Look up ODI 11422061 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
20V130000 · Electrical System:12v/24v/48v Battery:Cables
Reported: 2020-03-04 (March 4, 2020)
PACCAR Incorporated (PACCAR) is recalling certain 2015-2020 Peterbilt 365, 389, 567, and 579 vehicles equipped with a left-hand under hood jumper terminal (option code 2539410). The positive battery jumper terminal cable may be too long, allowing it to chafe against the left front suspension spring and result in an electrical short circuit.
Consequence: An electrical short circuit can increase the risk of a fire.
Remedy: PACCAR will notify owners, and dealers will inspect the battery jumper terminal cables, and replace them as necessary, free of charge. The recall began April 30, 2020. Owners may contact PACCAR customer service at 1-940-591-4220. PACCAR's number for this recall is 20PBA.
NHTSA campaign record ↗20V506000 · Power Train:Axle Assembly
Reported: 2020-08-26 (August 26, 2020)
PACCAR Incorporated (PACCAR) is recalling certain 2020-2021 Peterbilt 348, 365, 367, 389, 520, 567 and Kenworth T800, T880, W900, W990 vehicles equipped with Watson and Chalin steerable lift axle suspension systems (model SL2065). The axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the corresponding nuts.
Consequence: The short screws can cause the hardware to separate from the suspension system and become road hazards, increasing the risk of a crash and/or injury.
Remedy: PACCAR will notify owners, and dealers will inspect suspect chassis and replace the pivot bolts, as necessary, free of charge. The recall began September 29, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall is 20PBE and 20KWC.
NHTSA campaign record ↗21V391000 · Fuel System, Diesel:Fuel Injection System:Fuel Rail
Reported: 2021-05-26 (May 26, 2021)
PACCAR Incorporated (PACCAR) is recalling certain 2018-2021 Peterbilt 337, 348, 365, 367, 520, 567, Kenworth T270, T370, T440, T470, T800 and T880 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Owners may contact PACCAR customer service at 1-425-828-5888 (Kenworth) or 1-940-591-4220 (Peterbilt). PACCAR's numbers for this recall are 21KWC and 21PBD.
NHTSA campaign record ↗22V277000 · Steering:Critical Fasteners
Reported: 2022-04-25 (April 25, 2022)
PACCAR Incorporated (PACCAR) is recalling certain 2018-2020 Kenworth T270, T370, T440, T470, T660, T680, T880, T800, W900, W990; and 2018-2020 Peterbilt 330, 337, 348, 365, 367, 389, 520, 567, and 579 vehicles. The Dana D-Series axle steer arm fasteners that attach the steering arm to the steering knuckle may fail.
Consequence: Fastener failure can result in a loss of steering control, increasing the risk of a crash or injury.
Remedy: Dealers will replace and torque the steer arm fasteners, at no charge. Owner notification letters were mailed November 8, 2022. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 22 PBB and 22 KWB.
NHTSA campaign record ↗