2013 Newmar CANYON STAR: complaints, problems and recalls

TL* THE CONTACT OWNS A 2013 NEWMAR CANYON STAR 3920 WITH A 2013 FORD F53 CHASSIS. THE CONTACT STATED THAT THE RV WAS AT STAND STILL ON THE OUTSIDE OF A PARKING LOT, WHEN OPENING THE REAR DOOR, IT DETACHED COMPLETELY AND FELL ON THE CONTACT. THE CONTACT DID NOT SUSTAINED ANY INJURIES OR SEEK MEDICAL ATTENTION. THE RV WAS TAKEN TO LOCAL DEALER WILKINS RV OF BATH LOCATED AT 7520 NY-415, BATH, NY 14810, [phone removed], WHERE IT WAS DIAGNOSED WITH NEEDING THE DOOR REPLACED. THE RV WAS TAKEN TO NEWMAR CORPORATION LOCATED AT 355 DELAWARE ST, NAPPANEE…

Owner-reported narrative. 35,000 miles reported. Look up ODI 11351200 at NHTSA ↗

Reported: 2013-05-01 (May 1, 2013)

Newmar Corporation is recalling certain model year 2013 Bay Star Sport, Ventana and Ventana LE and model year 2013-2014 Bay Star, Canyon Star and Dutch Star motorhomes. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.

Consequence: If motor damage occurs, it is possible that the awning can unfurl unexpectedly, either while the motorhome is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.

Remedy: Newmar will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on June 28, 2013. Owners may contact Newmar at 1-574-773-7791 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed.

Reported: 2013-05-01 (May 1, 2013)

Newmar Corporation is recalling certain model year 2012-2013 Canyon Star motorhomes manufactured August 4, 2011, through February 19, 2013, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may have missing reflectors on the rear cap.

Consequence: The absence of reflectors could reduce the ability for others to see the motorhome, increasing the risk that another vehicle may crash into the motorhome.

Remedy: Newmar will notify owners and dealers will install the required reflectors. The safety recall began on June 20, 2013. Owners may contact Newmar at 1-574-773-7791.

Reported: 2014-03-04 (March 4, 2014)

Newmar Corporation (Newmar) is recalling certain model year 2013-2014 Bay Star Sport, Bay Star, Canyon Star, Ventana LE, Ventana, Dutch Star, Mountain Aire, and Essex recreational vehicles manufactured February 18, 2013, through November 15, 2013, and equipped with Frigidaire KG series microwaves. In the affected vehicles, the microwave may start on its own.

Consequence: If the microwave starts on its own and there are contents inside, a fire could result.

Remedy: Newmar will notify owners and dealers. The recall began on April 17, 2014. Owners may contact Newmar at 1-800-731-8300.

Reported: 2015-07-28 (July 28, 2015)

Newmar Corporation (Newmar) is recalling certain model year 2009-2016 Canyon Star toy haulers manufactured from November 28, 2007, through July 9, 2015, and model year 2007-2009 All Star toy haulers manufactured from January 30, 2006, through October 21, 2009. There is unprotected flammable plastic wrap surrounding the exterior fuel dispensing system which could burn if exposed to an ignition source.

Consequence: If the exterior fuel dispensing compartment were to catch fire, the surrounding plastic wrap material could burn increasing the risk of a vehicle fire.

Remedy: Newmar will notify owners, and dealers will install a protective metal sheet on the top of the exterior fuel compartment. The repair will be performed free of charge. The recall began on September 1, 2015. Owners may contact Newmar customer service at 1-574-773-7791.

Reported: 2015-12-01 (December 1, 2015)

Newmar Corporation (Newmar) is recalling certain model year 2008-2014 King Aire, 2009-2014 Essex, 2011-2015 Mountain Aire, Ventana, and Dutch Star, 2012-2014 Ventana LE, 2012-2015 Canyon Star, and 2015 London Aire motorhomes. The affected vehicles are equipped with refrigerator door latches that may inadvertently lock without the operator's knowledge.

Consequence: If an individual climbed into the refrigerator and the door inadvertently latched, the person would not be able to open the door, increasing their risk of injury.

Remedy: Newmar will notify owners, and dealers will install a new replacement door latch that will not automatically latch, free of charge. The recall began on January 24, 2016. Owners may contact Newmar customer service at 1-800-731-8300.

Reported: 2016-01-13 (January 13, 2016)

Newmar Corporation (Newmar) is recalling certain model year 2008-2014 Bay Star, Dutch Star, and Ventana, 2012-2014 Bay Star Sport and Ventana VL, 2008-2015 Canyon Star, 2009-2010 Dutch Aire and 2008 Kountry Star motorhomes manufactured May 29, 2007, to January 14, 2015, and equipped with certain Coachstep Double and Triple Electric Steps manufactured by Lippert Components. The bolt that attaches the fan gear assembly to the steps may fracture allowing the fan gear to disengage from the steps. As a result, the steps may not remain in the expected position and may be unstable.

Consequence: Unstable entry and exit steps increase the risk of injury.

Remedy: Newmar will notify owners, and dealers will install a retainer bracket to reinforce the operating mechanism, free of charge. The recall began on February 17, 2016. Owners may contact Newmar customer service at 1-574-773-7791 or Lippert Customer service at 574-537-8900. Newmar's number for this recall is 15E 078.

Reported: 2016-10-17 (October 17, 2016)

Newmar Corporation (Newmar) is recalling certain model year 2012-2017 Canyon Star motor homes manufactured September 7, 2011, to September 6, 2016 and equipped with wheelchair lifts. Incorrect bolts may have been used to install the wheelchair lift base. These bolts may unexpectedly break allowing the lift to move. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 404, "Platform Lift Installations."

Consequence: Unintentional movement of the wheelchair lift can cause injury to the lift occupant and/or the lift operator.

Remedy: Newmar will notify owners, and Newmar service facilities will replace the wheelchair lift base mounting bolts, free of charge. The recall began on October 28, 2016. Owners may contact Newmar customer service at 1-800-731-8300.

Reported: 2017-12-15 (December 15, 2017)

Newmar Corporation (Newmar) is recalling various 1995-2018 motorhomes. A list of the affected vehicles available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V809-2309.pdf. These motorhomes are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Newmar will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on February 7, 2018. Owners may contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information or owners may contact Newmar customer service at 1-574-773-7791. Newmar's number for this recall is 17E-062.