2008 Newmar CANYON STAR CA: complaints, problems and recalls

Reported: 2008-02-22 (February 22, 2008)

NEWMAR IS RECALLING 109 MY 2008-2009 BAY STAR, CANYON STAR KOUNTRY AIRE, TORREY PINE, VENTANA DIESEL PUSHER, ALL STAR DIESEL PUSHER, KOUNTRY STAR DIESEL PUSHER, AND DUTCH STAR DIESEL PUSHER CLASS A MOTOR HOMES AND FIFTH WHEEL TRAVEL TRAILERS EQUIPPED WITH ATWOOD SEALED BURNER RANGES. THE RANGE AND SLIDE-IN BURNER TUBES LEADING FROM THE GAS MANIFOLD TO THE BURNER HEADS HAD A DEPRESSION OR "KINK" IN THE EXTERIOR BEND RESTRICTING PROPER AIRFLOW AND GAS MIXTURE.

Consequence: THIS CONDITION COULD RESULT IN CARBON MONOXIDE POISONING.

Remedy: NEWMAR IS WORKING WITH ATWOOD TO HAVE THE TUBES REPLACED ON THESE RANGES (PLEASE SEE 07E030). OWNERS MAY CONTACT ATWOOD AT 1-800-348-7418 OR NEWMAR AT 574-773-7791.

Reported: 2008-07-17 (July 17, 2008)

NEWMAR IS RECALLING 772 MY 2004-2005 AMERICAN STAR, KOUNTRY AIRE, MOUNTAIN AIRE, MY 2003-2006 KOUNTRY STAR, MY 2007 X-AIRE FIFTH WHEEL TRAILERS; MY 2007 BAY STAR, MY 2004-2007 KOUNTRY STAR, MY 2004-2006 MOUNTAIN AIRE, MY 2003-2005 SCOTTSDALE CLASS A MOTOR HOMES; AND MY 2004-2006 DUTCH STAR, MY 2003-2006 KOUNTRY STAR, MY 2004-2006 MOUNTAIN AIRE DIESEL PUSHER MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.

Remedy: NEWMAR IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR NEWMAR AT 1-574-773-7791.

Reported: 2009-06-11 (June 11, 2009)

NEWMAR IS RECALLING 2,578 MOTORHOMES EQUIPPED WITH AXLES THAT INCLUDE BOSCH ZOPS OR ZOHT PIN SLIDE HYDRAULIC DISC BRAKES. WHEN COMBINED WITH OCCASIONAL OR SEASONAL VEHICLE OPERATION MAY EXPERIENCE CALIPERS STICKING IN THE APPLIED POSITION. THIS CAN RESULT IN ABNORMAL HEAT GENERATION AT THE WHEEL END CAUSING BRAKE DRAG. THE DRIVER WOULD NORMALLY HAVE WARNING OF THE BRAKE DRAG IF UNDETECTED BY THE DRIVER.

Consequence: THE DRIVER WOULD NORMALLY DETECT THE BRAKE DRAG BUT IF UNDETECTED THE TEMPERATURE INCREASE AT THE WHEEL END CAN EVENTUALLY LEAD TO SOFT PEDAL CONDITIONS DUE TO BRAKE FLUID BOIL, AND POSSIBLE EXTENDED STOPPING DISTANCE INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT AND REPLACE THE NECESSARY COMPONENTS FREE OF CHARGE. WORKHORSE IS HANDLING THE REMEDY AND OWNER NOTIFICATION FOR THIS CAMPAIGN PLEASE SEE 09V-110. OWNERS MAY CONTACT WORKHORSE AT 1-877-246-7731.

Reported: 2011-04-12 (April 12, 2011)

NEWMAR IS RECALLING CERTAIN RECREATIONAL VEHICLES EQUIPPED WITH 1200 SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.

Consequence: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK MAY NOT SHUT OFF IN SUFFICIENT TIME TO PREVENT A FIRE.

Remedy: NEWMAR IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL INFORMATION. THE SAFETY RECALL BEGAN ON MARCH 28, 2011. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101.