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U.S. public vehicle records

2004 Mercury MOUNTAINEER: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

210 owner complaints analyzed

0 distinct recall campaigns

69,449 mi median reported failure mileage

Scope: 2004 model year. Data snapshot: . 181 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Structure:Body is the most frequently named component, appearing in 39 of 210 complaints (18.6%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Transmission and shifting5325.2%
Braking behavior2110.0%
Engine operation178.1%
Steering behavior157.1%
Electrical and battery issues94.3%
Fuel system concerns21.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Structure:Body
39
Power Train:Automatic Transmission
36
Power Train
21
Structure:Body:Hatchback/Liftgate
18
Vehicle Speed Control
18
Electrical System
14
Structure:Body:Hatchback/Liftgate:Hinge And Attachments
14
Air Bags
9
Component breakdown data
CategoryCount
Structure:Body39
Power Train:Automatic Transmission36
Power Train21
Structure:Body:Hatchback/Liftgate18
Vehicle Speed Control18
Electrical System14
Structure:Body:Hatchback/Liftgate:Hinge And Attachments14
Air Bags9

Structure:Body: 39; Power Train:Automatic Transmission: 36; Power Train: 21; Structure:Body:Hatchback/Liftgate: 18; Vehicle Speed Control: 18; Electrical System: 14; Structure:Body:Hatchback/Liftgate:Hinge And Attachments: 14; Air Bags: 9

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
23
25,000 to 49,999
37
50,000 to 74,999
43
75,000 to 99,999
36
100,000 to 149,999
32
150,000 and above
10
Reported problems by failure mileage data
CategoryCount
Under 25,00023
25,000 to 49,99937
50,000 to 74,99943
75,000 to 99,99936
100,000 to 149,99932
150,000 and above10

Under 25,000: 23; 25,000 to 49,999: 37; 50,000 to 74,999: 43; 75,000 to 99,999: 36; 100,000 to 149,999: 32; 150,000 and above: 10

50,000 to 74,999 miles has the most reports with usable mileage (43). 29 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2004
12
2005
11
2006
6
2007
16
2008
27
2009
20
2010
24
2011
23
2012
10
2013
18
2014
23
2015
5
2016
8
2017
2
2018
2
2019
2
2021
1
Complaints over time data
CategoryCount
200412
200511
20066
200716
200827
200920
201024
201123
201210
201318
201423
20155
20168
20172
20182
20192
20211

2004: 12; 2005: 11; 2006: 6; 2007: 16; 2008: 27; 2009: 20; 2010: 24; 2011: 23; 2012: 10; 2013: 18; 2014: 23; 2015: 5; 2016: 8; 2017: 2; 2018: 2; 2019: 2; 2021: 1

Pattern summary

Structure:Body leads the component reports. Transmission and shifting appears in 53 complaint narratives. Braking behavior appears in 21 complaint narratives. Engine operation appears in 17 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10053968 · 2004-03-03 (March 3, 2004)

WHILE DRIVING, THE ENGINE CHECK LIGHT ILLUMINATED ON THE DASHBOARD. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP (4) TIMES, BUT THE PROBLEM STILL EXISTED. *AK *JB

Owner-reported narrative. Look up ODI 10053968 at NHTSA ↗

Owner report 10054120 · 2004-01-15 (January 15, 2004)

ON JANUARY 01, 2004, WHILE DRIVING 25-30 MPH OVER ICY ROADS THE CONSUMER LOST CONTROL OF THE VEHICLE. THE VEHICLE FLIPPED OVER TWICE YET THE AIR BAGS DID NOT DEPLOY AT ANY TIME. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

Owner-reported narrative. Look up ODI 10054120 at NHTSA ↗

Owner report 10073603 · 2004-05-13 (May 13, 2004)

CONSUMER NOTICED THAT WHILE THE DVD/ TELEVISION SET WAS ENGAGED THE REAR MIRRORS BECAME INOPERATIVE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT THE PROBLEM COULD NOT BE FIXED BECAUSE IT WAS DESIGNED THAT WAY. *AK *NM

Owner-reported narrative. 100 miles reported. Look up ODI 10073603 at NHTSA ↗

Owner report 10083086 · 2004-08-01 (August 1, 2004)

THE NEW VEHICLE I PURCHASED ON JULY DOES NOT HAVE A CERTIFICATION AFFIXED. (THE INCIDENT DATE LISTED BELOW IS THE DATE OF PURCHASE.)*AK

Owner-reported narrative. Look up ODI 10083086 at NHTSA ↗

Owner report 10086236 · 2004-08-05 (August 5, 2004)

WHILE DRIVING AT 35 MPH AND ABOVE EXPERIENCED NOISE IN TRANSMISSION CHAIN. RETURNED TO DEALER AND THEY ARE ORDERING A GEAR FOR THE RWEAR END. AM AWAITING APPROX A WEEK FOR DELIVERY TO SCHEDULE THE REPLACEMENT OF THE GEAR.*AK

Owner-reported narrative. 5,000 miles reported. Look up ODI 10086236 at NHTSA ↗

Owner report 10087208 · 2004-08-04 (August 4, 2004)

WHILE DRIVING THERE WAS A VERY LOUD NOISE FROM THE FRONT OF THE VEHICLE. CONSUMER PULLED OFF THE ROAD, AND CALLED ROAD SIDE ASSISTANT. VEHICLE WAS TOWED TO THE DEALER, WHO PERFORMED AN OIL CHANGE BECAUSE OF MILEAGE AT THE TIME OF THE INCIDENT. NOISE RECURRED THE FOLLOWING DAY. VEHICLE WAS TAKEN BACK TO THE DEALERSHIP, WHO INDICATED THAT THE DRIVESHAFT WAS DEFECTIVE, AND NEEDED TO BE REPLACED. VEHICLE IS CURRENTLY AT THE DEALERSHIP BEING INSPECTED. *AK

Owner-reported narrative. 5,000 miles reported. Look up ODI 10087208 at NHTSA ↗

Owner report 10090063 · 2004-08-30 (August 30, 2004)

CONSUMER STATED THAT WHEN STARTING VEHICLE AND PLACING IT IN REVERSE VEHICLE HESITATED, THEN JUMPED INTO GEAR. ALSO, VEHICLE SOMETIMES JUMPED INTO GEAR WHEN PLACING IT IN DRIVE, BUT NOT AS BAD AS PLACING IT IN REVERSE. CONSUMER CALLED DEALER AND MANUFACTURER AND WAS TOLD THAT THEY WERE AWARE OF THE PROBLEM, BUT IT WAS NOT A RECALL. CONSUMER WAS NOT INVOLVED IN A COLLISION BECAUSE OF THIS MALFUNCTION BUT WAS AFRAID THAT ONE DAY HE MAY.*AK

Owner-reported narrative. Look up ODI 10090063 at NHTSA ↗

Owner report 10093013 · 2004-09-22 (September 22, 2004)

PURCHASED A 2004 MERCURY MOUNTAINEER BACK IN MARCH. NOTICED A CHIRPING NOISE AT ABOUT 1500 MILES WHEN THE AIR CONDITIONER CYCLED ON AND OFF. DEALER REPLACED COMPRESSOR. CHIRPING CAME BACK AT ABOUT 3500 MILES, SO I TOOK IT BACK AND THE DEALER ADJUSTED THE CLUTCH AIR GAP. THEY SAID IT WAS FINE, BUT FOUND THAT WHILE DRIVING THE VEHICLE HOME IT WAS STILL DOING IT. DEALER SAID IT HAS NO IDEA WHAT THE PROBLEM IS AND HAS SO FAR NOT OFFERED TO DO ANYTHING ABOUT THE PROBLEM.*AK

Owner-reported narrative. 1,500 miles reported. Look up ODI 10093013 at NHTSA ↗

Recall history

0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

No recall campaigns are recorded in this snapshot.