2010 Mercedes-Benz ML350: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
101 owner complaints analyzed
3 distinct recall campaigns
67,000 mi median reported failure mileage
Scope: 2010 model year. Data snapshot: . 38 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 67 of 101 complaints (66.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 10 | 9.9% |
| Electrical and battery issues | 3 | 3.0% |
| Engine operation | 2 | 2.0% |
| Steering behavior | 2 | 2.0% |
| Fuel system concerns | 1 | 1.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 67 |
| Electrical System | 10 |
| Seat Belts | 10 |
| Engine | 5 |
| Service Brakes | 5 |
| Exterior Lighting | 4 |
| Steering | 4 |
| Unknown Or Other | 3 |
Air Bags: 67; Electrical System: 10; Seat Belts: 10; Engine: 5; Service Brakes: 5; Exterior Lighting: 4; Steering: 4; Unknown Or Other: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 8 |
| 50,000 to 74,999 | 13 |
| 75,000 to 99,999 | 8 |
| 100,000 to 149,999 | 5 |
| 150,000 and above | 1 |
Under 25,000: 3; 25,000 to 49,999: 8; 50,000 to 74,999: 13; 75,000 to 99,999: 8; 100,000 to 149,999: 5; 150,000 and above: 1
50,000 to 74,999 miles has the most reports with usable mileage (13). 63 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2014 | 7 |
| 2015 | 8 |
| 2016 | 9 |
| 2017 | 41 |
| 2018 | 20 |
| 2019 | 7 |
| 2020 | 1 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 2 |
| 2026 | 1 |
2012: 1; 2013: 1; 2014: 7; 2015: 8; 2016: 9; 2017: 41; 2018: 20; 2019: 7; 2020: 1; 2022: 2; 2023: 1; 2024: 2; 2026: 1
Pattern summary
Air Bags leads the component reports. Braking behavior appears in 10 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Engine operation appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10456346 · 2012-04-24 (April 24, 2012)
WHEN MAKING A LEFT HAND TURN ON CITY ROAD, APROX 25MPH THE PASSENGER HEADREST SRS SYSTEM MALFUNCTIONED AND SPRUNG OPEN HITTING PASSENGER IN BACK OF HEAD CAUSING NECK INJURY. *TR
Owner-reported narrative. 60,071 miles reported. Look up ODI 10456346 at NHTSA ↗
Owner report 10549974 · 2013-10-29 (October 29, 2013)
WARNING LIGHT COMES ON: A) FRONT PASSENGER AIRBAG DISABLED, SEE OPERATORS MANUAL B) FRONT PASSENGER AIRBAG ENABLED, SEE OPERATORS MANUAL C) ESP WARNING LIGHT ALSO COMES ON ADULT PASSENGER IS ALWAYS SEATED AND WITH SEAT BELT ON WHEN THESE ERROR MESSAGES COME ON. VEHICLE HAS BEEN IN THE SERVICE DEPARTMENT OVER 11 TIMES 6 OF THEM FOR THE AIRBAG ERROR MESSAGE! DEALER SERVICE DEPARTMENT CAN'T FIX IT WITHOUT AN ERROR MESSAGE? GOD FORBID THERE'S AN ACCIDENT AND THE PASSENGER IN MY VEHICLE GET SERIOUSLY HURT OR DIE DUE TO AIRBAG NOT DEPLOYING! T…
Owner-reported narrative. 18,000 miles reported. Look up ODI 10549974 at NHTSA ↗
Owner report 10560843 · 2014-01-21 (January 21, 2014)
REAR PASSENGER SEAT BELTS WON'T RETRACT. THIS LEAVES THE BELTS LOOSE AND INEFFECTIVE WHILE DRIVING. *TR
Owner-reported narrative. 35,000 miles reported. Look up ODI 10560843 at NHTSA ↗
Owner report 10561839 · 2014-01-28 (January 28, 2014)
THE REAR SEAT BELTS ON THIS VEHICLE GET STUCK ALL THE WAY OUT AND WILL NOT RETRACT. THE CAR IS OUT OF WARRANTY AS OF THIS MONTH AND THE DEALER IS QUOTING AROUND $800 TO FIX THIS KNOWN ISSUE. HAVING A BROKEN RETRACTOR IS NOT SAFE AS WE CANNOT PUT TWO PEOPLE IN THE BACK SEAT OF OUR CAR. A TERRIBLE DESIGN TO HAVE A SEAT BELT BREAK WHEN VERY FEW PASSENGERS RIDE IN THE BACK SEAT EXCEPT FOR MY CHILD. PLEASE HELP AND PUT A RECALL ON THIS ISSUE. *TR
Owner-reported narrative. 29,000 miles reported. Look up ODI 10561839 at NHTSA ↗
Owner report 10578405 · 2014-04-08 (April 8, 2014)
AS DESCRIBED ABOVE. INSTEAD OF BLOWING A FUSE , FUSE HOUSING MELTED FROM FIRE AND HEAT REQUIRING REPLACEMENT OF THE ENTIRE HOUSING WITH ALL FUSES AND RELAYS. I BROUGHT IT UP TO MERCEDES BENZ ATTENTION AND THEIR RESPONSE WAS AS THE PART GOT REPLACED AT THIS POINT IT IS ONLY AN "ALLEGED" PROBLEM. THEY DO NOT WANT TO ACCEPT THEIR OWN SERVICE MECHANIC 'S DESCRIPTION OF WHAT HAPPENED. I AM AFRAID THIS CAR HAS ALL THE POTENTIAL OF BIGGER FIRE HAZARD AND POTENTIAL FOR ACCIDENTS AND DEATHS. I AM BRINGING THIS TO YOUR ATTENTION ONLY BECAUSE YOU MAY HAVE…
Owner-reported narrative. 54,000 miles reported. Look up ODI 10578405 at NHTSA ↗
Owner report 10621983 · 2014-08-13 (August 13, 2014)
THE IGNITION SWITCH NEEDED TO BE REPLACED BECAUSE THE CAR WAS NOT ABLE TO IDENTIFY THE ELECTRONIC KEY ANYMORE TO THE TUNE OF $1,300.00+ ON A FOUR YEAR OLD CAR, AT THIS PRICE POINT IS RIDICULOUS! ADDITIONALLY, A NEW KEY WAS NEEDED. *TR
Owner-reported narrative. 50,000 miles reported. Look up ODI 10621983 at NHTSA ↗
Owner report 10640175 · 2014-09-30 (September 30, 2014)
REAR SEATBELTS FAIL TO RETRACT. I'M WAITING ON A CALL FROM THE DEALER'S SERVICE DEPARTMENT AS TO THE COST TO REPLACE THE REAR SEAT BELTS. I HAVE NEVER EXPERIENCED THIS PROBLEM IN ANY OTHER CAR BRAND. VERY DISAPPOINTED AND CONCERNED ABOUT COST TO REPLACE AS CAR IS OUT OF WARRANTY. HOWEVER, SINCE MY TWO YOUNG KIDS RIDE IN THE BACK ALL THE TIME I NEED FUNCTIONING SEAT BELTS. HAVE SEEN SOME OTHER SIMILAR COMPLAINTS AT VARIOUS ONLINE FORUMS. PERHAPS AN INVESTIGATION IS WARRANTED DUE TO THE SERIOUSNESS OF THIS ISSUE. *TR
Owner-reported narrative. 43,000 miles reported. Look up ODI 10640175 at NHTSA ↗
Owner report 10653744 · 2014-11-09 (November 9, 2014)
REAR PASSENGER SIDE SEAT BELT IS FULLY EXTENDED AND WILL NOT RETRACT. THE SEATBELT IS NOT OPERABLE, AND IS A SEVERE SAFETY CONCERN. *TR
Owner-reported narrative. 70,500 miles reported. Look up ODI 10653744 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
16V081000 · Air Bags:Frontal:Driver Side:Inflator Module
Reported: 2016-02-11 (February 11, 2016)
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.
NHTSA campaign record ↗22V315000 · Service Brakes, Hydraulic:Power Assist:Vacuum
Reported: 2022-05-09 (May 9, 2022)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Consequence: Reduced brake performance or brake failure can increase the risk of a crash.
Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2022050014, 2022050015 2022090006, & 2022090007.
NHTSA campaign record ↗24V298000 · Service Brakes, Hydraulic:Power Assist:Vacuum
Reported: 2024-04-26 (April 26, 2024)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Consequence: Reduced brake performance or brake failure can increase the risk of a crash.
Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MMUSA's number for this recall is 2024050001/2. This recall is an expansion of previous recall number 22V-315.
NHTSA campaign record ↗